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~person:"Lee, Choong-Ki"
~person:"Walsh, Gianfranco"
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Lee, Choong-Ki
Walsh, Gianfranco
Homburg, Christian
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53
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ECONIS (ZBW)
39
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1
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
2
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
3
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
4
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
5
Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki
;
Jung, Eun-Kyo
;
Kang, Sung-Eun
;
Petrick, …
- In:
Journal of air transport management
100
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013207562
Saved in:
6
The influence of Hanok experience on tourists’ attitude and behavioral intention : an interplay between experiences and a Value-Attitude-Behavior model
Lee, Choong-Ki
;
Reisinger, Yvette
;
Ahmad, Muhammad Shakil
; …
- In:
Journal of vacation marketing
27
(
2021
)
4
,
pp. 449-465
Persistent link: https://www.econbiz.de/10012624899
Saved in:
7
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
8
Relationship between online retailers' reputation and product returns
Walsh, Gianfranco
;
Albrecht, Arne K.
;
Kunz, Werner
; …
- In:
British journal of management : BJM
27
(
2016
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10011542967
Saved in:
9
Service employees' willingness to report complaints scale : cross-country application and replication
Walsh, Gianfranco
;
Northington, William Magnus
;
Hille, …
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 500-506
Persistent link: https://www.econbiz.de/10010495371
Saved in:
10
The effect of job-related demands and resources on service employees' willingness to report complaints : Germany versus China
Walsh, Gianfranco
;
Yang, Zhiyong
;
Dose, David
;
Hille, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 193-209
Persistent link: https://www.econbiz.de/10011283709
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