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~subject:"Kundenservice"
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Subject
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Kundenservice
Kundenbindung
910
Customer retention
890
Beziehungsmarketing
494
Relationship marketing
492
Konsumentenverhalten
374
Consumer behaviour
373
Customer satisfaction
306
Kundenzufriedenheit
306
Service quality
137
Dienstleistungsqualität
136
Brand management
114
Markenführung
114
Kundentreue
109
Customer loyalty
92
Deutschland
90
Germany
89
Markenimage
78
Brand image
77
customer loyalty
74
Social Web
66
Social web
66
Online-Marketing
61
Internet marketing
59
Markentreue
59
Marketing
59
Vertrauen
57
Confidence
56
Markenartikel
55
Brand loyalty
54
Einzelhandel
54
Brand
52
Kundenmanagement
51
Retail trade
51
Bank
43
Kundenbindungsprogramm
43
Loyalty program
43
Customer service
42
Kundenwert
39
USA
39
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Undetermined
16
Free
3
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Article
25
Book / Working Paper
17
Type of publication (narrower categories)
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Article in journal
21
Aufsatz in Zeitschrift
21
Aufsatz im Buch
4
Book section
4
Hochschulschrift
4
Thesis
3
Collection of articles of several authors
2
Sammelwerk
2
Aufsatzsammlung
1
Case study
1
Conference paper
1
Fallstudie
1
Graue Literatur
1
Guidebook
1
Konferenzbeitrag
1
Non-commercial literature
1
Ratgeber
1
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Language
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English
34
German
8
Author
All
Pepels, Werner
3
Hyken, Shep
2
Mensah, Samuel N-A
2
Moon, Shawn D.
2
Moongela, Hilma
2
Nazeri, Ali
2
Rinne, Leena
2
Rogers, Sandy
2
Scholly, Volker
2
Adeola, Ogechi
1
Adom, Kwame
1
Afaq, Anam
1
Agyinasare, Charles
1
Amartes, Abednego Feehi Okoe
1
Ambrose, Maureen
1
Ammann, Paul
1
Amos, Clinton
1
Anwar, M. Khorshed
1
Beeler, Lisa L.
1
Bertheau, Nikolas
1
Biernat, Monica
1
Brenner, Walter
1
Bressolles, Gregory
1
Brockhaus, Sebastian
1
Böhler, Klaus
1
Caemmerer, Barbara
1
Cai, Xiaomei
1
Cattan-Jallet, Roxane
1
Chaker, Nawar N.
1
Chang, Kuei-Feng
1
Chen, Chen-Ju
1
Chen, Mu-Chen
1
Chen, Shu-Ching
1
Chen, Xin
1
DeLisi, Rick
1
Delpechitre, Duleep
1
Dittmar, Matthias
1
Dixon, Matthew
1
Durrieu, François
1
Ebrahimi, Mohsen
1
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Institution
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GABAL-Verlag GmbH
1
RWTH Aachen
1
Published in...
All
Journal of contemporary management : JMC
2
Marktorientiertes Management
2
Academy of Management journal : AMJ
1
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
1
Australasian marketing journal
1
Business process management journal
1
Edition Wissenschaft Apprimus
1
Gabler-Edition Wissenschaft
1
Grundlagen des After Sales Marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business
1
International journal of contemporary hospitality management
1
International journal of logistics systems and management
1
International journal of management development : IJMD
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production economics
1
International journal of services and operations management : IJSOM
1
Journal of marketing theory and practice
1
Journal of retailing and consumer services
1
Journal of transport economics & policy : JTEP
1
MIS quarterly executive
1
Markt- und Absatzprognosen : Modelle, Methoden, Anwendung
1
Research monograph
1
SpringerLink / Bücher
1
Strategies and tools for managing connected consumers
1
Technological forecasting & social change : an international journal
1
The journal of applied business research
1
The journal of product innovation management : an international publication of the Product Development & Management Association
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
42
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1
A matter of fit? : service configurations for customer loyalty
Han, Zhaojun
;
Yee, Rachel W. Y.
;
Yeung, Andy C. L.
- In:
International journal of production economics
275
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10015051984
Saved in:
2
Sustainability in service quality and customers conformity : drivers of customers loyalty to banks
Islam, Mohammad Tazul
;
Yesmin, Rexona
;
Rahman, Lamiya
; …
-
2021
Persistent link: https://www.econbiz.de/10012484578
Saved in:
3
Customer loyalty in online hotel booking platforms
Li, Wei-Chin
;
Chang, Kuei-Feng
;
Chen, Chen-Ju
- In:
International journal of business
28
(
2023
)
3
,
pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
Saved in:
4
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
5
Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin
;
Guo, Shuojia
;
Xiong, Jie
;
Ye, Zhuxin
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
Saved in:
6
Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali
;
Kazemi, Seyed Mohamad Mehdi
;
Shahriyari, Rozita
- In:
International journal of management development : IJMD
2
(
2022
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
Saved in:
7
When social phobia meets excessive service : effects on customer delight and loyalty
Xiong, Wei
;
Huang, Meijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013494161
Saved in:
8
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
9
I'll be back : how to get customers to come back again and again
Hyken, Shep
-
2021
"In this book, you will learn why customer loyalty is so important and why a repeat customer is not necessarily a loyal customer. You will also get an overview of the core principles that make customer loyalty possible"--
Persistent link: https://www.econbiz.de/10012423529
Saved in:
10
Increasing customer acceptance in planning product-service systems
Schmidt, Danilo Marcello
-
2017
Persistent link: https://www.econbiz.de/10011731116
Saved in:
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