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~isPartOf:"Journal of air transport management"
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Search: subject:"Quality"
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Dienstleistungsqualität
136
Service quality
136
Airline
76
Fluggesellschaft
76
Customer satisfaction
66
Kundenzufriedenheit
66
Air transport
39
Luftverkehr
39
Air passenger transport
37
Passagierluftverkehr
37
Airport
32
Flughafen
32
Consumer behaviour
29
Konsumentenverhalten
29
Beziehungsmarketing
22
Relationship marketing
22
Taiwan
21
Quality management
16
Qualitätsmanagement
16
Low-cost strategy
15
Niedrigpreisstrategie
15
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
Airport service quality
10
Customer service
10
Kundenservice
10
USA
10
United States
10
Beschwerdemanagement
9
China
9
Complaint management
9
AHP approach
8
AHP-Verfahren
8
Fuzzy sets
8
Fuzzy-Set-Theorie
8
Airlines
7
Preismanagement
7
Pricing strategy
7
Airline service quality
6
Behavioral intention
6
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Undetermined
82
Type of publication
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Article
143
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
144
Aufsatz in Zeitschrift
144
Case study
2
Fallstudie
2
Collection of articles of several authors
1
Sammelwerk
1
Language
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English
144
Author
All
Zhang, Yahua
4
Chang, Yu-chun
3
Chen, Ching-fu
3
Gomes, Carlos Francisco
3
Jiang, Hongwei
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Park, Jin-Woo
3
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Constantino, Francesco
2
Di Gravio, Giulio
2
Eboli, Laura
2
Ho, Chien-Wei
2
Karatepe, Osman M.
2
Lin, Rong-ho
2
Lubbe, Berendien
2
Mazzulla, Gabriella
2
Pan, Jing Yu
2
Pantouvakis, Angelos
2
Park, Jin-woo
2
Román García, Concepción
2
Truong Dothang
2
Tsai, Chieh-yuan
2
Tzeng, Gwo-hshiung
2
Yeh, Ching-wen
2
Aboagye, Michael Osei
1
Adikariwattage, V.
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Amiri, Maghsoud
1
Antucheviciene, Jurgita
1
Antwi, Collins Opoku
1
Arif, Mohammed
1
Arora, Mohit
1
Arora, Swapan Deep
1
Arslan, Seda
1
Atalay, Buket
1
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Journal of air transport management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
692
Discussion paper series / IZA
614
NBER working paper series
567
International journal of productivity and quality management : IJPQM
543
Working paper / National Bureau of Economic Research, Inc.
535
International journal of production research
529
International journal of quality & reliability management
505
The TQM journal : the international review of organizational improvement
497
NBER Working Paper
487
International journal of hospitality management
475
Journal of retailing and consumer services
415
MPRA Paper
411
Journal of business research : JBR
378
IZA Discussion Papers
358
Social Indicators Research
354
International journal of production economics
339
Mathematica Policy Research Reports
337
The service industries journal
332
Total quality management & business excellence
310
IZA Discussion Paper
262
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
243
CESifo working papers
242
IMF Staff Country Reports
241
Working paper
239
SpringerLink / Bücher
236
The journal of services marketing
230
Quality management journal : QMJ
219
PharmacoEconomics
206
Tourism management : research, policies, practice
204
Auditing : a journal of practice & theory
203
International journal of contemporary hospitality management
201
European journal of operational research : EJOR
199
International journal of six sigma and competitive advantage : IJSSCA
192
CESifo Working Paper
185
Cogent business & management
180
Applied economics
175
Management science : journal of the Institute for Operations Research and the Management Sciences
172
International journal of services and operations management
170
International journal of quality and service sciences
169
Journal of economic behavior & organization : JEBO
163
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ECONIS (ZBW)
144
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1
Criteria of
quality
assessment of regional airport services : a very last picture before the COVID-19 pandemic
Gajewicz, Łukasz
;
Walaszczyk, Ewa
;
Nadolny, Michał
; …
- In:
Journal of air transport management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013364306
Saved in:
2
A bibliometric analysis of airport service
quality
Bakır, Mahmut
;
Özdemir, Emircan
;
Akan, Şahap
; …
- In:
Journal of air transport management
104
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013383511
Saved in:
3
Evaluation of passenger satisfaction with service
quality
: a consecutive method applied to the airline industry
Tahanisaz, Sahar
;
Shokuhyar, Sajjad
- In:
Journal of air transport management
83
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170253
Saved in:
4
Functional efficiency in airport terminals : a review on Overall and Stratified Service
Quality
Thampan, Aromal
;
Sinha, Kapil
;
Gurjar, Bhola R.
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012291811
Saved in:
5
Assessment of airport service
quality
: a complementary approach to measure perceived service
quality
based on Google reviews
Lee, Kiljae
;
Yu, Chunyan
- In:
Journal of air transport management
71
(
2018
),
pp. 28-44
Persistent link: https://www.econbiz.de/10011901797
Saved in:
6
A multiple criteria approach for airline passenger satisfaction measurement and service
quality
improvement
Tsafarakis, Stelios
;
Kokotas, Theodosios
;
Pantouvakis, …
- In:
Journal of air transport management
68
(
2018
),
pp. 61-75
Persistent link: https://www.econbiz.de/10011845851
Saved in:
7
Airport image : an exploratory study of McCarran International Airport
Nghiêm-Phú, Bình
;
Suter, Jillian Rae
- In:
Journal of air transport management
67
(
2018
),
pp. 72-84
Persistent link: https://www.econbiz.de/10011807144
Saved in:
8
Measuring airport service
quality
: a multidimensional approach
Bezerra, George Christian Linhares
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
53
(
2016
),
pp. 85-93
Persistent link: https://www.econbiz.de/10011546120
Saved in:
9
Quality
risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh
;
Hsiao, Man-Wei
- In:
Journal of air transport management
53
(
2016
),
pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
Saved in:
10
Assessing performance variability of ground handlers to comply with airport
quality
standards
Patriacra, Riccardo
;
Di Gravio, Giulio
;
Constantino, …
- In:
Journal of air transport management
57
(
2016
),
pp. 1-6
Persistent link: https://www.econbiz.de/10011610542
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