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~isPartOf:"International journal of contemporary hospitality management"
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Search: subject:"Sales Management"
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Customer service
23
Kundenservice
23
Dienstleistungsqualität
19
Service quality
19
Customer satisfaction
13
Kundenzufriedenheit
13
Consumer behaviour
11
Konsumentenverhalten
11
Beziehungsmarketing
10
Relationship marketing
10
Emotion
7
Beschwerdemanagement
5
Complaint management
5
Hotel industry
5
Hotellerie
5
Tourism employees
5
Tourismusberufe
5
Arbeitsverhalten
4
Dienstleistungssektor
4
Proactive customer service performance
4
Service industry
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Service recovery
4
Work behaviour
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Emotional exhaustion
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Gastronomie
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Hospital
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Krankenhaus
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Performance measurement
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Performance-Messung
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Restaurant industry
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Salespeople
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Stress
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Verkaufspersonal
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Work stress
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Airline
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Arbeitszufriedenheit
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Creativity
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Customer delight
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Customer services quality
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Dienstleistungsmarketing
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Ye, Yijiao
2
Abuelhassan Elshazly Abuelhassan
1
Afaq, Anam
1
Aguilar-Rojas, Oscar
1
AlGassim, Ali
1
Anaya, Gerardo Joel
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Bennett, Keri
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Cai, Ruiying
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International journal of contemporary hospitality management
Industrial marketing management : the international journal for industrial and high-tech firms
134
Journal of business research : JBR
120
The journal of personal selling & sales management : JPSSM
114
Journal of retailing and consumer services
89
International journal of hospitality management
75
The journal of services marketing
75
SpringerLink / Bücher
70
Journal of personal selling & sales management : JPSSM
60
The journal of business & industrial marketing
52
Journal of Business & Industrial Marketing
48
Journal of the Academy of Marketing Science
48
Journal of marketing
40
Journal of service research : JSR
38
The service industries journal
36
Journal of service research
33
Journal of service management
31
Journal of marketing education : JME
30
Psychology & marketing
27
Journal of retailing
26
European journal of marketing : EJM
25
European journal of operational research : EJOR
24
European Journal of Marketing
23
Management science : journal of the Institute for Operations Research and the Management Sciences
23
Services marketing quarterly
23
Europäische Hochschulschriften / 5
22
Gabler Edition Wissenschaft
22
European journal of marketing
21
Harvard business review : HBR
21
International journal of services and operations management
21
International journal of production economics
20
The journal of real estate finance and economics
20
Journal of business-to-business marketing
19
Journal of service theory and practice
19
Springer eBook Collection / Business and Economics
18
Business horizons
17
Harvard-Business-Manager : das Wissen der Besten
17
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
17
Journal of hospitality marketing & management
17
Journal of strategic marketing
17
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ECONIS (ZBW)
23
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23
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
3
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
4
Killing the service fire : leader aggressive humour undermines hospitality employees' proactive customer service performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
5
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
6
How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy
Abuelhassan Elshazly Abuelhassan
;
AlGassim, Ali
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2579-2596
Persistent link: https://www.econbiz.de/10013412688
Saved in:
7
From shared leadership to proactive customer service performance : a multilevel investigation
Ji, Lijian
;
Ye, Yijiao
;
Deng, Xincai
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 3944-3961
Persistent link: https://www.econbiz.de/10013413248
Saved in:
8
Impacts of misbehaving air passengers on frontline employees : role stress and emotional labor
Hu, Hsin-Hui
;
Hu, Hsin-Yi
;
King, Brian
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1793-1813
Persistent link: https://www.econbiz.de/10011776992
Saved in:
9
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
10
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
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