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~isPartOf:"Journal of retailing and consumer services"
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Search: subject:"Satisfaction"
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Subject
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Customer satisfaction
421
Kundenzufriedenheit
419
Consumer behaviour
333
Konsumentenverhalten
333
Beziehungsmarketing
259
Relationship marketing
259
Dienstleistungsqualität
219
Service quality
219
Einzelhandel
89
Retail trade
89
Online retailing
80
Online-Handel
80
Satisfaction
79
Customer service
49
Kundenservice
49
E-commerce
46
Electronic Commerce
46
Viral marketing
39
Virales Marketing
39
Brand management
36
Markenführung
36
Beschwerdemanagement
33
Complaint management
33
Arbeitszufriedenheit
32
Customer loyalty
32
Emotion
32
Job satisfaction
32
Confidence
30
Vertrauen
30
Brand image
27
Customer experience
27
Loyalty
27
Markenimage
27
Internet marketing
26
Online-Marketing
26
Social Web
26
Social web
26
Mobile communications
24
Mobilkommunikation
24
Customer integration
21
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Undetermined
357
Free
3
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Article
459
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Article in journal
459
Aufsatz in Zeitschrift
459
Case study
1
Fallstudie
1
Language
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English
459
Author
All
Söderlund, Magnus
12
Prentice, Catherine
10
Park, Jungkun
7
Lombart, Cindy
6
Louis, Didier
5
Park, Eunil
5
Cambra-Fierro, Jesús
4
Chakraborty, Shibashish
4
Khan, Imran
4
Mortimer, Gary
4
Paul, Justin
4
Poncin, Ingrid
4
Quach, Sara
4
Ashill, Nicholas J.
3
Bala, Pradip Kumar
3
Bilgihan, Anil
3
Borges, Adilson
3
Chebat, Jean-Charles
3
Fazal-e-Hasan, Syed
3
Friman, Margareta
3
Han, Heesup
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Karande, Kiran
3
Kim, Min-Seong
3
Molinillo, Sebastian
3
Ngo, Liem Viet
3
Nilashi, Mehrbakhsh
3
Oikarinen, Eeva-Liisa
3
Poushneh, Atieh
3
Prybutok, Victor R.
3
Rokonuzzaman, Md
3
Samad, Sarminah
3
Seger-Guttmann, Tali
3
Sharma, Piyush
3
Abumalloh, Rabab Ali
2
Agag, Gomaa
2
Agarwal, Reeti
2
Aguilar-Illescas, Rocío
2
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Published in...
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Journal of retailing and consumer services
Discussion paper series / IZA
583
International journal of hospitality management
559
IZA Discussion Papers
507
Journal of business research : JBR
461
Social Indicators Research
387
IZA Discussion Paper
313
Journal of vocational behavior
295
The service industries journal
233
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
231
Tourism management : research, policies, practice
229
SOEPpapers on Multidisciplinary Panel Data Research
228
International journal of contemporary hospitality management
227
The international journal of human resource management
226
Journal of Services Marketing
225
The journal of services marketing
217
Cogent business & management
196
Journal of hospitality marketing & management
193
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
192
Journal of travel and tourism marketing
190
MPRA Paper
184
Journal of Happiness Studies
173
Journal of business ethics : JOBE
153
NBER working paper series
153
Working paper / National Bureau of Economic Research, Inc.
150
International Journal of Contemporary Hospitality Management
143
International Journal of Bank Marketing
136
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
135
International journal of human resource management
134
European Journal of Marketing
131
Tourism management perspectives : TMP
129
Journal of Managerial Psychology
127
Journal of managerial psychology
123
Journal of economic behavior & organization : JEBO
122
NBER Working Paper
122
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
119
SpringerLink / Bücher
119
Journal of business and psychology
113
International journal of happiness and development
112
Journal of career development
112
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ECONIS (ZBW)
459
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1
-
10
of
459
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date (oldest first)
1
Adoption,
satisfaction
, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
2
Exploring the influence mechanism of chatbot-expressed humor on service
satisfaction
in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
3
Care management to improve retail customers' and employees'
satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
4
"From technology adoption to consumption" : effect of pre-adoption expectations from fitness applications on usage
satisfaction
, continual usage, and health
satisfaction
Yousaf, Anish
;
Mishra, Abhishek
;
Gupta, Anil
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012648959
Saved in:
5
Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional
satisfaction
: A SOR approach
Errajaa, Karim
;
Hombourger-Barès, Sabrina
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013366404
Saved in:
6
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny
;
Han, Heesup
;
Ariza-Montes, Antonio
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012648895
Saved in:
7
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
8
Factors influencing behavioral intentions in livestream shopping : a cross-cultural study
Ni, Shaowen
;
Ueichi, Hideo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460857
Saved in:
9
Understanding the relationship between marketing analytics, customer agility, and customer
satisfaction
: a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
10
Can chatbot customer service match human service agents on customer
satisfaction
? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
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