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Customer satisfaction
78
Kundenzufriedenheit
78
Consumer behaviour
60
Konsumentenverhalten
60
Beziehungsmarketing
32
Relationship marketing
32
Dienstleistungsqualität
26
Service quality
26
Satisfaction
20
Zufriedenheit
20
Emotion
13
Brand
11
Brand image
11
Brand management
11
Markenartikel
11
Markenführung
11
Markenimage
11
Viral marketing
11
Virales Marketing
11
Lebensqualität
10
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10
Beschwerdemanagement
9
Complaint management
9
USA
9
United States
9
Customer service
8
Einzelhandel
8
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8
Online retailing
8
Online-Handel
8
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8
customer satisfaction
7
happiness
7
satisfaction
7
Confidence
6
Vertrauen
6
Dienstleistungssektor
5
Personality psychology
5
Persönlichkeitspsychologie
5
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Yi, Youjae
7
Nataraajan, Rajan
4
Darley, William K.
2
Gong, Taeshik
2
Jones, Michael A.
2
Krishen, Anjala S.
2
Lunardo, Renaud
2
Reynolds, Kristy E.
2
Walsh, Gianfranco
2
Zarantonello, Lia
2
Adil, Mohd
1
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1
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1
Anaza, Nwamaka A.
1
Anlamlier, Eda
1
Arnold, Mark J.
1
Asante, Isaac Owusu
1
Ashraf, Rohail
1
Augusto, Mário Gomes
1
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1
Bachrach, Daniel G.
1
Baker, Thomas L.
1
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1
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1
Brush, Gregory J.
1
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1
Butori, Raphae͏̈lle
1
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1
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Psychology & marketing
Discussion paper series / IZA
584
International journal of hospitality management
559
IZA Discussion Papers
507
Journal of business research : JBR
461
Journal of retailing and consumer services
459
Social Indicators Research
387
IZA Discussion Paper
313
Journal of vocational behavior
295
The service industries journal
233
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
231
Tourism management : research, policies, practice
229
SOEPpapers on Multidisciplinary Panel Data Research
228
International journal of contemporary hospitality management
227
The international journal of human resource management
226
Journal of Services Marketing
225
The journal of services marketing
217
Cogent business & management
196
Journal of hospitality marketing & management
193
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
192
Journal of travel and tourism marketing
190
MPRA Paper
184
Journal of Happiness Studies
173
Journal of business ethics : JOBE
153
NBER working paper series
153
Working paper / National Bureau of Economic Research, Inc.
150
International Journal of Contemporary Hospitality Management
143
International Journal of Bank Marketing
136
International journal of human resource management
135
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
135
European Journal of Marketing
131
Tourism management perspectives : TMP
129
Journal of Managerial Psychology
127
Journal of managerial psychology
123
Journal of economic behavior & organization : JEBO
122
NBER Working Paper
122
SpringerLink / Bücher
120
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
119
International journal of happiness and development
115
Journal of business and psychology
113
Journal of career development
112
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ECONIS (ZBW)
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1
How technological and natural consumption experiences impact consumer well-being : the role of consumer mindfulness and fatigue
Zarantonello, Lia
;
Grappi, Silvia
;
Formisano, Marcello
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 465-491
Persistent link: https://www.econbiz.de/10014467606
Saved in:
2
The bittersweet of consumer-human brand relationships in the social media context
Honora, Andreawan
;
Zadeh, Maryam Memar
;
Haggerty, Nicole
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 547-574
Persistent link: https://www.econbiz.de/10014467612
Saved in:
3
Beyond society's desire for a slowed-down temporal experience : toward a nomological network of individuals' need-for deceleration
Sager, Anna-Lena
;
Timm, Jule
;
Hoffmann, Stefan
;
Orth, …
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 1933-1952
Persistent link: https://www.econbiz.de/10014338447
Saved in:
4
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
5
Exploring the motivating factors for using live-streaming and their influence on consumers' hedonic well-being : the mediating effect of psychological engagement
Asante, Isaac Owusu
;
Jiang, Yushi
;
Miao, Miao
- In:
Psychology & marketing
41
(
2024
)
1
,
pp. 27-44
Persistent link: https://www.econbiz.de/10014467463
Saved in:
6
Consumer-brand identification and happiness in experiential consumption
Sato, Mikihiro
;
Yoshida, Masayuki
;
Doyle, Jason P.
; …
- In:
Psychology & marketing
40
(
2023
)
8
,
pp. 1579-1592
Persistent link: https://www.econbiz.de/10014338307
Saved in:
7
Hedonic objects and utilitarian experiences : the overriding influence of hedonism in driving consumer happiness
Kousi, Sofia
;
Halkias, Georgios
;
Kokkinaki, Flora
- In:
Psychology & marketing
40
(
2023
)
8
,
pp. 1634-1645
Persistent link: https://www.econbiz.de/10014338311
Saved in:
8
The impact of service robots on customer
satisfaction
online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
9
Experiences and happiness : the role of gender
Brakus, J. Joško
;
Chen, Weifeng
;
Schmitt, Bernd
; …
- In:
Psychology & marketing
39
(
2022
)
8
,
pp. 1646-1659
Persistent link: https://www.econbiz.de/10013280182
Saved in:
10
Transformative privacy calculus : conceptualizing the personalization-privacy paradox on social media
Cloarec, Julien
;
Meyer-Waarden, Lars
;
Munzel, Andreas
- In:
Psychology & marketing
41
(
2024
)
7
,
pp. 1574-1596
Persistent link: https://www.econbiz.de/10014555632
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