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~isPartOf:"The journal of services marketing"
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Search: subject:"Satisfaction"
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Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
134
Service quality
134
Beziehungsmarketing
114
Relationship marketing
114
Consumer behaviour
102
Konsumentenverhalten
102
Customer service
50
Kundenservice
50
Satisfaction
37
Arbeitszufriedenheit
29
Dienstleistungssektor
29
Job satisfaction
29
Service industry
29
Beschwerdemanagement
28
Complaint management
28
Emotion
22
Zufriedenheit
21
Customer experience
17
Lebensqualität
17
Quality of life
17
Services
17
Well-being
16
Arbeitsverhalten
15
Work behaviour
15
Dienstleistung
14
USA
14
United States
14
Einzelhandel
12
Retail trade
12
Customer integration
11
Kundenintegration
11
Loyalty
11
Service encounter
11
Viral marketing
11
Virales Marketing
11
Service recovery
10
Dienstleistungsmarketing
9
Leistungsmotivation
9
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Undetermined
115
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Article
216
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1
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217
Aufsatz in Zeitschrift
217
Collection of articles of several authors
1
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1
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English
217
Author
All
Sharma, Piyush
7
Collier, Joel E.
4
Klaus, Philipp
4
Mattila, Anna S.
4
Barnes, Donald C.
3
Huang, Min-Hsin
3
Hur, Won-Moo
3
Palmer, Adrian
3
Patterson, Paul G.
3
Rayburn, Steven W.
3
Zhan, Wu
3
Aksoy, Lerzan
2
Alkire, Linda
2
Ashill, Nicholas J.
2
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Brady, Michael K.
2
Bruce, Helen L.
2
Cheng, Zhao-Hong
2
Coughlan, Joseph
2
Furrer, Olivier
2
Gounaris, Spiros
2
Gruber, Thorsten
2
Harris, Lloyd C.
2
Hur, Won-moo
2
Kim, Jong Min
2
Kim, Namin
2
Kim, Namwoon
2
Kuppelwieser, Volker
2
Landry, Mikèle
2
Le Nguyen Hau
2
Leisen Pollack, Birgit
2
Lin, Binshan
2
Luk, Sherriff T. K.
2
Matos, Celso Augusto de
2
McColl-Kennedy, Janet R.
2
Medler-Liraz, Hana
2
Moon, Tae Won
2
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The journal of services marketing
Discussion paper series / IZA
584
International journal of hospitality management
559
IZA Discussion Papers
507
Journal of business research : JBR
461
Journal of retailing and consumer services
459
Social Indicators Research
387
IZA Discussion Paper
313
Journal of vocational behavior
295
The service industries journal
233
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
231
Tourism management : research, policies, practice
229
SOEPpapers on Multidisciplinary Panel Data Research
228
International journal of contemporary hospitality management
227
The international journal of human resource management
226
Journal of Services Marketing
225
Cogent business & management
196
Journal of hospitality marketing & management
193
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
192
Journal of travel and tourism marketing
190
MPRA Paper
184
Journal of Happiness Studies
173
Journal of business ethics : JOBE
153
NBER working paper series
153
Working paper / National Bureau of Economic Research, Inc.
150
International Journal of Contemporary Hospitality Management
143
International Journal of Bank Marketing
136
International journal of human resource management
135
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
135
European Journal of Marketing
131
Tourism management perspectives : TMP
129
Journal of Managerial Psychology
127
Journal of managerial psychology
123
Journal of economic behavior & organization : JEBO
122
NBER Working Paper
122
SpringerLink / Bücher
120
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
119
International journal of happiness and development
115
Journal of business and psychology
113
Journal of career development
112
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ECONIS (ZBW)
217
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1
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217
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1
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
2
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
3
The influence of the physical work environment on retail employees
Kearney, Treasa
;
Coughlan, Joseph
;
Kennedy, Aileen
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 719-731
Persistent link: https://www.econbiz.de/10014314404
Saved in:
4
How do influencers' characteristics affect followers' stickiness and well-being in the social media context?
Lu, Hsiao-Han
;
Chen, Ching-fu
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1046-1058
Persistent link: https://www.econbiz.de/10014333593
Saved in:
5
Understanding how mindfulness sustains customer cocreation effort and transforms service value to well-being
Le Nguyen Hau
;
My-Quyen Thi Mai
;
Tram-Anh Ngoc Pham
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 248-260
Persistent link: https://www.econbiz.de/10013542937
Saved in:
6
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
7
Exploring service employees' involvement in value co-creation : dimensions, antecedents and consequences
Xu, Hangjun
;
Tang, Chuanyi
;
Guo, Lin
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 650-670
Persistent link: https://www.econbiz.de/10014276940
Saved in:
8
How does a hospital servicescape impact the well-being and
satisfaction
of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
9
SDG commentary: services that enable well-being of the human species
Hammedi, Wafa
;
Parkinson, Joy
;
Patrício, Lia
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 153-163
Persistent link: https://www.econbiz.de/10014473607
Saved in:
10
The impact of value co-creation in sustainable services : understanding generational differences
Bordian, Mariia
;
Gil Saura, Irene
;
Šerić, Maja
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013542917
Saved in:
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