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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Lieferantenmanagement
103
Supplier relationship management
103
Bundling strategy
100
Leistungsbündel
100
Relationship marketing
69
B-to-B-Marketing
68
Business-to-business marketing
68
Business services
56
Dienstleistungsqualität
56
Service quality
56
Unternehmensdienstleistung
55
Dienstleistungssektor
51
Service industry
51
Betriebliche Wertschöpfung
44
Value creation
44
Servitization
41
Business network
34
Unternehmensnetzwerk
34
Business model
31
Geschäftsmodell
31
Innovation
31
Service-Dominant Logic
30
Service-dominant logic
30
Customer satisfaction
27
Kundenzufriedenheit
27
Industrie
26
Manufacturing industries
26
Customer integration
25
Kundenintegration
25
USA
24
United States
24
Services
23
Customer value
22
Kundenwert
22
Consumer behaviour
20
Dienstleistung
20
Konsumentenverhalten
20
E-commerce
19
Electronic Commerce
19
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Undetermined
45
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Article
69
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Article in journal
69
Aufsatz in Zeitschrift
69
Conference paper
1
Konferenzbeitrag
1
Language
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English
69
Author
All
Prior, Daniel D.
3
Cadeaux, Jack
2
Eggert, Andreas
2
Frow, Pennie
2
Haas, Alexander
2
Payne, Adrian
2
Rajala, Risto
2
Sharma, Arun
2
Song, Hua
2
Ulaga, Wolfgang
2
Yu, Kangkang
2
Aarikka-Stenroos, Leena
1
Akter, Shahriar
1
Allwood, Jens
1
Ambroise, Laure
1
Arslanagic-Kalajdzic, Maja
1
Ayala, Néstor Fabián
1
Bala, Pradip Kumar
1
Balaji, M. S.
1
Ballantyne, David
1
Baron, Steve
1
Baumann, Jasmin
1
Beeler, Lisa L.
1
Behera, Rajat Kumar
1
Bengtsson, Maria
1
Benitez, Guilherme Brittes
1
Bhatia, Sandhya
1
Biedenbach, Galina
1
Biggemann, Sergio
1
Billore, Aditya
1
Boldosova, Valeriia
1
Boßow-Thies, Silvia
1
Brege, Staffan
1
Brennan, Ross
1
Briggs, Elten
1
Brodie, Roderick J.
1
Bruhn, Manfred
1
Bush, Alan J.
1
Campbell, Colin L.
1
Casidy, Riza
1
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
213
Journal of business research : JBR
149
The journal of services marketing
149
International journal of hospitality management
128
The service industries journal
106
Journal of service research : JSR
76
Journal of service management
69
Services marketing quarterly
61
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
Journal of hospitality marketing & management
58
Service business
55
International journal of contemporary hospitality management
50
SpringerLink / Bücher
50
Journal of travel and tourism marketing
47
Journal of strategic marketing
42
Tourism management : research, policies, practice
38
Journal of the Academy of Marketing Science
37
Journal of service research
36
The international journal of bank marketing : IJBM
35
The journal of business & industrial marketing
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
The TQM journal : the international review of organizational improvement
32
International journal of electronic customer relationship management : IJECRM
31
Managing service quality : MSQ ; an international journal
31
Cogent business & management
30
Journal of financial services marketing : JFSM
30
International journal of quality and service sciences
28
International journal of services and operations management
27
Journal of marketing
27
Psychology & marketing
27
Gabler Edition Wissenschaft
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
European journal of marketing : EJM
24
International journal of services, economics and management
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
Marketing intelligence & planning
24
Journal of retailing
23
Journal of service theory and practice : JSTP
23
Asia Pacific journal of marketing and logistics
22
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ECONIS (ZBW)
69
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1
Knowledge intensive business
service
(KIBS) firms' use of visualization for customer participation and knowledge sharing during the
service
process
Clarke, Ann Højbjerg
;
Mortensen, Bo
;
Freytag, Per V.
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 32-43
Persistent link: https://www.econbiz.de/10014282225
Saved in:
2
Buffering B2B
service
failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
3
The impact of customer characteristics on exploitation and exploration capabilities : an empirical study of outsourcing
service
companies
Kanani-Moghadam, Venus
;
Zarghami, Seyed Ashkan
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 340-351
Persistent link: https://www.econbiz.de/10013326861
Saved in:
4
Service
customization in turbulent environments :
service
business models and knowledge integration to create capability-based switching costs
Frank, Alejandro Germán
;
Mendes, Glauco H. de Souza
; …
- In:
Industrial marketing management : the international …
100
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013206396
Saved in:
5
Uncertainty driving the dynamic development of inter-organisational relationships in engineering services over time
Kreye, Melanie E.
- In:
Industrial marketing management : the international …
101
(
2022
),
pp. 33-44
Persistent link: https://www.econbiz.de/10013197741
Saved in:
6
Unethical use of information access and analytics in B2B
service
organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
7
Drivers and outcomes of relationship quality with professional
service
firms : an SME owner-manager perspective
Casidy, Riza
;
Nyadzayo, Munyaradzi
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 27-42
Persistent link: https://www.econbiz.de/10012026090
Saved in:
8
Effect of
service
-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
Saved in:
9
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
10
Creating trust and commitment in B2B services
Gansser, Oliver Alexander
;
Boßow-Thies, Silvia
;
Krol, …
- In:
Industrial marketing management : the international …
97
(
2021
),
pp. 274-285
Persistent link: https://www.econbiz.de/10013206323
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