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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Service business"
~subject:"Beziehungsmarketing"
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Search: subject:"Service"
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Beziehungsmarketing
Dienstleistungsqualität
163
Service quality
163
Relationship marketing
124
Lieferantenmanagement
117
Supplier relationship management
117
Bundling strategy
111
Leistungsbündel
111
Dienstleistungssektor
109
Service industry
109
Customer satisfaction
95
Kundenzufriedenheit
95
Business services
73
Unternehmensdienstleistung
72
B-to-B-Marketing
69
Business-to-business marketing
69
Innovation
66
Consumer behaviour
64
Konsumentenverhalten
64
Betriebliche Wertschöpfung
59
Value creation
59
Servitization
50
Innovation management
42
Innovationsmanagement
42
Customer integration
41
Kundenintegration
41
Services
41
Service-Dominant Logic
39
Service-dominant logic
39
Business model
36
Business network
36
Geschäftsmodell
36
Industrie
36
Manufacturing industries
36
Unternehmensnetzwerk
36
Dienstleistung
35
USA
32
United States
32
Customer value
29
Kundenwert
29
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Undetermined
98
Free
2
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Article
124
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124
Aufsatz in Zeitschrift
124
Case study
1
Conference paper
1
Fallstudie
1
Konferenzbeitrag
1
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English
124
Author
All
Le Nguyen Hau
4
Lee, Donhee
3
Pham Ngoc Thuy
3
Prior, Daniel D.
3
Cadeaux, Jack
2
Eggert, Andreas
2
Frow, Pennie
2
Haas, Alexander
2
Lee, Sang M.
2
Melero-Polo, Iguácel
2
Payne, Adrian
2
Rajala, Risto
2
Sharma, Arun
2
Song, Hua
2
Ulaga, Wolfgang
2
Yu, Kangkang
2
Aa, Zanna van der
1
Aarikka-Stenroos, Leena
1
Abualqumboz, Moheeb
1
Ahn, Jinwoo
1
Akter, Shahriar
1
Alan, Alev Kocak
1
Allwood, Jens
1
Ambroise, Laure
1
Arslanagic-Kalajdzic, Maja
1
Ayala, Néstor Fabián
1
Bala, Pradip Kumar
1
Balaji, M. S.
1
Bali, Zsofia
1
Ballantyne, David
1
Baptista, Cristina Sales
1
Baron, Steve
1
Baumann, Jasmin
1
Becker, Marc
1
Beeler, Lisa L.
1
Behera, Rajat Kumar
1
Bengtsson, Maria
1
Benitez, Guilherme Brittes
1
Bhatia, Sandhya
1
Biedenbach, Galina
1
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
Service business
Journal of retailing and consumer services
213
Journal of business research : JBR
149
The journal of services marketing
149
International journal of hospitality management
128
The service industries journal
106
Journal of service research : JSR
76
Journal of service management
69
Services marketing quarterly
61
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
Journal of hospitality marketing & management
58
International journal of contemporary hospitality management
50
SpringerLink / Bücher
50
Journal of travel and tourism marketing
47
Journal of strategic marketing
42
Tourism management : research, policies, practice
38
Journal of the Academy of Marketing Science
37
Journal of service research
36
The international journal of bank marketing : IJBM
35
Cogent business & management
33
The journal of business & industrial marketing
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
The TQM journal : the international review of organizational improvement
32
International journal of electronic customer relationship management : IJECRM
31
Managing service quality : MSQ ; an international journal
31
Journal of financial services marketing : JFSM
30
International journal of quality and service sciences
28
International journal of services and operations management
27
Journal of marketing
27
Psychology & marketing
27
Gabler Edition Wissenschaft
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
European journal of marketing : EJM
24
International journal of services, economics and management
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
Marketing intelligence & planning
24
Journal of retailing
23
Journal of service theory and practice : JSTP
23
Asia Pacific journal of marketing and logistics
22
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ECONIS (ZBW)
124
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1
Customer comfort during
service
robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Towards becoming a
service
-dominant enterprise : an actor engagement perspective
Chou, Hsin-Hui
;
Huang, Chao-Chin
;
Tu, Pei-Yun
- In:
Service business
17
(
2023
)
2
,
pp. 607-632
Persistent link: https://www.econbiz.de/10014333845
Saved in:
3
Technology- or human-related
service
innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
4
Knowledge intensive business
service
(KIBS) firms' use of visualization for customer participation and knowledge sharing during the
service
process
Clarke, Ann Højbjerg
;
Mortensen, Bo
;
Freytag, Per V.
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 32-43
Persistent link: https://www.econbiz.de/10014282225
Saved in:
5
Buffering B2B
service
failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
6
Dual focus :
service
-product orientation to manage the change paradox following servitization strategy
Zighan, Saad
;
Abualqumboz, Moheeb
- In:
Service business
16
(
2022
)
1
,
pp. 29-55
Persistent link: https://www.econbiz.de/10013172548
Saved in:
7
The impact of customer characteristics on exploitation and exploration capabilities : an empirical study of outsourcing
service
companies
Kanani-Moghadam, Venus
;
Zarghami, Seyed Ashkan
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 340-351
Persistent link: https://www.econbiz.de/10013326861
Saved in:
8
Service
customization in turbulent environments :
service
business models and knowledge integration to create capability-based switching costs
Frank, Alejandro Germán
;
Mendes, Glauco H. de Souza
; …
- In:
Industrial marketing management : the international …
100
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013206396
Saved in:
9
Customer compliance with employee fuzzy requests in
service
encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
10
Buyer-supplier interactions in business services : variety in relational interfaces
Baptista, Cristina Sales
;
Mota, João
;
Santos, Jose Novais
- In:
Service business
16
(
2022
)
3
,
pp. 621-643
Persistent link: https://www.econbiz.de/10013459474
Saved in:
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