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~person:"Shahin, Arash"
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Search: subject:"Service quality"
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Service quality
29
Dienstleistungsqualität
27
Customer satisfaction
17
Quality management
16
Qualitätsmanagement
16
Kundenzufriedenheit
14
Iran
8
Hotel industry
7
Hotellerie
7
Performance measurement
6
Performance-Messung
6
AHP approach
4
AHP-Verfahren
4
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Hotel
4
Multi-criteria analysis
4
Multikriterielle Entscheidungsanalyse
4
Prioritization
4
customer satisfaction
4
Beziehungsmarketing
3
Kano model
3
Measurement
3
Messung
3
Product quality
3
Produktqualität
3
Relationship marketing
3
Analytic network process (ANP)
2
Bank service
2
Customer service
2
Data envelopment analysis (DEA)
2
Dienstleistungssektor
2
EFQM
2
Esfahan
2
Evaluation
2
IPA
2
Importance-performance analysis (IPA)
2
Isfahan Province gas company
2
Kundenservice
2
Lieferkette
2
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16
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31
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26
Aufsatz in Zeitschrift
26
research-article
5
Case study
3
Fallstudie
3
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English
32
Author
All
Shahin, Arash
Siciliani, Luigi
73
Propper, Carol
52
Bruhn, Manfred
50
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
41
Mattila, Anna S.
40
Gravelle, Hugh
35
Brekke, Kurt R.
34
Prentice, Catherine
34
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Sharma, Piyush
29
Hanushek, Eric A.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Akroush, Mamoun N.
20
Das, Jishnu
20
Kain, John F.
20
Wong, IpKin Anthony
20
Balaji, M. S.
19
Benkenstein, Martin
19
Gil Saura, Irene
19
Marimon, Frederic
19
Michas, Paul N.
19
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Published in...
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International journal of productivity and quality management : IJPQM
10
International journal of services and operations management
3
The TQM journal : the international review of organizational improvement
3
International Journal of Quality & Reliability Management
2
International journal of quality & reliability management
2
Measuring Business Excellence
2
Measuring business excellence : the journal of organizational performance management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Benchmarking : an international journal
1
International journal of business information systems : IJBIS
1
Journal of management research
1
The TQM Journal
1
The international journal of productivity and performance management
1
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ECONIS (ZBW)
27
Other ZBW resources
5
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1
Assessing sustainable tourism development through service supply chain process maturity and
service
quality
model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
Quality mining : a new approach for managing
service
quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
3
Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of
service
quality
gaps : with a case study in the travel agents at the cen...
Shahin, Arash
;
Mahdavi, Zahra
;
Shahmohammadi, Faramarz
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011748583
Saved in:
4
The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
5
The influence of the quality criteria on the quality cost of suppliers in SMEs
Masoudi, Ehsan
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
7
,
pp. 2313-2333
Persistent link: https://www.econbiz.de/10013371212
Saved in:
6
CMMS software quality function deployment based on maintenance objectives : a framework for software selection process
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 413-439
Persistent link: https://www.econbiz.de/10012516462
Saved in:
7
A comparative study of ordinary and fastidious customers' priorities in
service
quality
dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
8
Evaluation and prioritization of
service
quality
dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
9
Importance-performance analysis of
service
quality
dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
10
Developing the Kano model by
service
quality
robust design : an integrative approach
Shahin, Arash
;
Janatyan, Nasibeh
- In:
International journal of productivity and quality …
16
(
2015
)
4
,
pp. 373-389
Persistent link: https://www.econbiz.de/10011458749
Saved in:
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