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Search: subject:"Service quality"
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Subject
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Service quality
20,414
Dienstleistungsqualität
20,238
Customer satisfaction
6,071
Kundenzufriedenheit
6,036
Konsumentenverhalten
4,171
Consumer behaviour
4,170
Relationship marketing
3,773
Beziehungsmarketing
3,772
Qualitätsmanagement
2,494
Quality management
2,448
Wirtschaftsprüfung
2,392
Financial audit
2,390
Krankenhaus
1,750
Hospital
1,746
Health care
1,504
Gesundheitsversorgung
1,483
United States
1,357
USA
1,355
Gesundheitswesen
1,209
Health care system
1,194
Product quality
1,166
Produktqualität
1,166
service quality
1,139
Customer service
1,088
Kundenservice
1,086
Theorie
1,086
Theory
1,086
Dienstleistungssektor
1,016
Service industry
1,013
Deutschland
914
Germany
905
Beschwerdemanagement
782
Complaint management
782
Hotel industry
781
Hotellerie
780
Schule
708
School
707
Electronic Commerce
674
E-commerce
673
Hochschule
670
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Undetermined
7,422
Free
5,049
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Article
15,272
Book / Working Paper
5,796
Journal
14
Other
8
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Article in journal
13,645
Aufsatz in Zeitschrift
13,645
Graue Literatur
1,601
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1,601
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1,343
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1,324
Aufsatz im Buch
1,051
Book section
1,051
Hochschulschrift
515
Thesis
411
Collection of articles of several authors
227
Sammelwerk
227
Case study
155
Fallstudie
155
Conference paper
151
Konferenzbeitrag
151
Article
102
Aufsatzsammlung
99
Konferenzschrift
91
Conference proceedings
61
Amtsdruckschrift
57
Bibliografie enthalten
57
Bibliography included
57
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57
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56
Sammlung
56
Reprint
18
Lehrbuch
17
Textbook
15
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14
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
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6
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English
19,134
German
1,346
Undetermined
525
French
34
Spanish
22
Italian
10
Russian
10
Lithuanian
8
Swedish
6
Polish
5
Finnish
4
Danish
3
Dutch
3
Indonesian
2
Czech
1
Hungarian
1
Portuguese
1
Romanian
1
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1
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Author
All
Siciliani, Luigi
72
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
48
Hanushek, Eric Alan
44
Han, Heesup
42
Rivkin, Steven G.
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
33
Prentice, Catherine
33
Pathak, Parag A.
29
Hanushek, Eric A.
28
Rockoff, Jonah E.
28
Staiger, Douglas
28
McColl-Kennedy, Janet R.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
25
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Michas, Paul N.
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
Gil Saura, Irene
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Wirtz, Jochen
18
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Institution
All
National Bureau of Economic Research
177
OECD
35
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
29
International Monetary Fund (IMF)
27
International Monetary Fund
24
IGI Global
21
Springer Fachmedien Wiesbaden
19
Hochschulrektorenkonferenz
18
World Bank
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
Economics Research, World Bank Group
5
HAL
5
OECD / International Transport Forum
5
Siauliai University
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
ToKnowPress
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
CESifo
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
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Published in...
All
International journal of hospitality management
403
Journal of retailing and consumer services
334
The service industries journal
292
Journal of business research : JBR
241
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
125
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
111
International journal of quality and service sciences
111
Service business
108
International journal of productivity and quality management : IJPQM
106
International journal of services and operations management
103
Journal of service research : JSR
103
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
92
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Cogent business & management
87
Economics of education review
79
Managing service quality : MSQ ; an international journal
77
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
Asia Pacific journal of marketing and logistics
63
International journal of auditing : IJA
62
Management science : journal of the Institute for Operations Research and the Management Sciences
61
The international journal of bank marketing : IJBM
58
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Source
All
ECONIS (ZBW)
20,318
RePEc
537
EconStor
129
BASE
71
Other ZBW resources
34
ArchiDok
1
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8,141
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8,150
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8141
Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to CRM
Chiranjeevi, H. S.
;
Shenoy, Manjula K.
;
Diwakaruni, Syam S.
- In:
International journal of electronic customer …
12
(
2019
)
1
,
pp. 21-39
Persistent link: https://www.econbiz.de/10012253350
Saved in:
8142
Private equity ownership and nursing home quality : an instrumental variables approach
Huang, Sean Shenghsiu
;
Bowblis, John R.
- In:
International journal of health economics and management
19
(
2019
)
3/4
,
pp. 273-299
Persistent link: https://www.econbiz.de/10012256649
Saved in:
8143
Determinant factors influencing customer usage intentions regarding online services in the road transportation industry
Menon, Balakrishnan
- In:
Journal of customer behaviour
18
(
2019
)
2
,
pp. 131-150
Persistent link: https://www.econbiz.de/10012257458
Saved in:
8144
Customer responses to employee deviance : a conservation of resources perspective
Boukis, Achilleas
;
Yalkin, Cagri
- In:
Journal of customer behaviour
18
(
2019
)
3
,
pp. 191-214
Persistent link: https://www.econbiz.de/10012257477
Saved in:
8145
Home of Christmas
DuFault, Beth
- In:
Journal of customer behaviour
18
(
2019
)
4
,
pp. 263-272
Persistent link: https://www.econbiz.de/10012257526
Saved in:
8146
How user-generated judgments of hotel attributes indicate guest satisfaction
Gunasekar, Sangeetha
;
Sudhakar, Sooriya
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
2
,
pp. 180-195
Persistent link: https://www.econbiz.de/10012257892
Saved in:
8147
Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty : an empirical study in the h...
Rather, Raouf Ahmad
;
Shehnaz Tehseen
;
Itoo, Murtaza Hassan
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
2
,
pp. 196-217
Persistent link: https://www.econbiz.de/10012257893
Saved in:
8148
Commentary essay on "blueprinting the service company - managing service processes efficiently"
Fließ, Sabine
;
Kleinaltenkamp, Michael
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
3
,
pp. 281-292
Persistent link: https://www.econbiz.de/10012257899
Saved in:
8149
On the interaction between public transport demand,
service
quality
and fare for social welfare optimisation
Jing, Zhihua
;
Schmöcker, Jan-Dirk
;
Maadi, Saeed
- In:
Research in transportation economics
76
(
2019
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012271008
Saved in:
8150
Impacts of health information technologies on e-quality and e-revenue hospitals
Wei, June
;
Kostevicki, Stacey
;
Lu, June
;
Liu, Yuan
- In:
International journal of services and standards : IJSS
13
(
2019
)
1/2
,
pp. 104-128
Persistent link: https://www.econbiz.de/10012285545
Saved in:
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