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~isPartOf:"The journal of services marketing"
~person:"Furrer, Olivier"
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Beziehungsmarketing
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Customer satisfaction
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Furrer, Olivier
Di Novi, Cinzia
4
Orso, Cristina Elisa
4
Patterson, Paul G.
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Russell-Bennett, Rebekah
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Alkire, Linda
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Working papers
The journal of services marketing
A Research Agenda for Service Marketing
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Elgar Research Agendas
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European review of service economics and management
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The handbook of innovation and services : a multi-disciplinary perspective
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The service industries journal
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ECONIS (ZBW)
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Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
2
Managing customer-to-customer interactions : revisiting older models for a fresh perspective
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 71-86
Persistent link: https://www.econbiz.de/10014473586
Saved in:
3
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
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