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~isPartOf:"Working papers"
~isPartOf:"The journal of services marketing"
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Beziehungsmarketing
76
Relationship marketing
76
Consumer behaviour
71
Service quality
65
Dienstleistungsqualität
64
Services
63
Dienstleistung
58
Dienstleistungsmarketing
50
Services marketing
50
Customer satisfaction
41
Kundenzufriedenheit
41
Dienstleistungssektor
40
Service industry
40
Social Web
40
Social web
40
Customer integration
28
Kundenintegration
28
Gesundheitswesen
27
Health care system
27
Health care
25
Customer service
24
Gesundheitsversorgung
24
Kundenservice
24
Financial services
22
Finanzdienstleistung
22
Social media
16
USA
16
United States
16
Dienstleistungsmanagement
15
Innovation
15
Service management
15
Well-being
15
Brand management
13
Markenführung
13
Service innovation
13
Betriebliche Wertschöpfung
12
Health services
12
Internet marketing
12
Online-Marketing
12
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39
Free
1
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Article
71
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Article in journal
71
Aufsatz in Zeitschrift
71
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English
71
Author
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Daunt, Kate L.
3
Bruce, Helen L.
2
Hale, Dena
2
Harris, Lloyd C.
2
Hollebeek, Linda D.
2
Abbasi, Amir Zaib
1
Ahn, Kwanghoon
1
Akareem, Husain Salilul
1
Alkire, Linda
1
Altobello, Suzanne
1
An, Daechun
1
Ashill, Nick J.
1
Baillod, Chloé
1
Ball, Joan
1
Bapat, Dhananjay
1
Basso, Kenny
1
Becerra, Enrique
1
Benoit, Sabine
1
Berenguer Contrí, Gloria
1
Blocker, Christopher
1
Boisvert, Jean
1
Boksberger, Philipp E.
1
Bonfanti, Angelo
1
Buoye, Alexander
1
Burns, Zara
1
Carlini, Joan
1
Cesmeci, Caner
1
Chen, Sixing
1
Chi, Ming
1
Chowdhury, Indranil Roy
1
Chung, Namho
1
Coughlan, Joseph
1
Cowart, Kelly
1
Das, Gopal
1
Davis, Kathryn Simons
1
Ding Hooi Ting
1
Dominique-Ferreira, Sérgio
1
Dootson, Paula
1
Dzenkovska, Julija
1
Edvardsson, Bo
1
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Published in...
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Working papers
The journal of services marketing
Journal of retailing and consumer services
243
Journal of business research : JBR
240
International journal of internet marketing and advertising : IJIMA
97
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
91
Technological forecasting & social change : an international journal
77
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
66
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
63
The journal of product & brand management
61
International journal of consumer studies
52
International journal of hospitality management
52
Journal of marketing communications
51
Journal of promotion management : innovations in planning and applied research
49
Journal of internet commerce
48
International journal of electronic marketing and retailing : IJEMR
44
International journal of advertising : the review of marketing communications
43
Journal of electronic commerce research : JECR
43
Services marketing quarterly
43
Psychology & marketing
42
The journal of brand management : an international journal
41
Journal of travel and tourism marketing
40
SpringerLink / Bücher
40
Journal of marketing management : MM
38
Information systems research : ISR
37
Journal of management information systems : JMIS
37
Journal of the Academy of Marketing Science
37
The service industries journal
37
Cogent business & management
35
Journal of marketing management : JMM ; journal of the Academy of Marketing
35
Asia Pacific journal of marketing and logistics
34
Electronic commerce research
34
International journal of business information systems : IJBIS
34
Journal of service management
33
Management science : journal of the Institute for Operations Research and the Management Sciences
33
Marketing intelligence & planning
33
The international journal of bank marketing : IJBM
33
International journal of contemporary hospitality management
32
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
32
Journal of marketing
32
Tourism management : research, policies, practice
32
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ECONIS (ZBW)
71
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1
Patients' experience sharing with online social media communities : a bottom-of-the-pyramid perspective
Akareem, Husain Salilul
;
Wiese, Melanie
;
Hammedi, Wafa
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 168-184
Persistent link: https://www.econbiz.de/10013407468
Saved in:
2
Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena
;
Thakur, Ramendra
;
Riggs, John
;
Altobello, …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
Saved in:
3
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
4
An investigation of influencer body enhancement and brand endorsement
Lefebvre, Sarah
;
Cowart, Kelly
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 59-72
Persistent link: https://www.econbiz.de/10012798383
Saved in:
5
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
6
Addressing customer misbehavior contagion in access-based
services
Srivastava, Himanshu Shekhar
;
Jayasimha, K. R.
; …
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 849-861
Persistent link: https://www.econbiz.de/10013407609
Saved in:
7
Promoting social resilience in service communities : a molecular biology perspective
Tang, Yihui
;
Blocker, Christopher
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 895-907
Persistent link: https://www.econbiz.de/10013407618
Saved in:
8
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
9
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
10
Digital booking
services
: comparing online with phone reservation
services
Schaarschmidt, Mario
;
Höber, Björn
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 704-719
Persistent link: https://www.econbiz.de/10011801500
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