//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Managing service quality : MSQ ; an international journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Switching behaviour"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Switching behaviour
4
Wechselverhalten
4
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Switching costs
3
Beziehungsmarketing
2
Dienstleistungsqualität
2
Relationship marketing
2
Service quality
2
Arbeitszufriedenheit
1
Beschwerdemanagement
1
Complaint management
1
Confidence
1
Corporate reputation
1
Customer retention
1
Customer service
1
Ethiopia
1
Firmenimage
1
Gesundheitsversorgung
1
Gesundheitswesen
1
Health care
1
Health care system
1
Healthcare industry
1
Hospital
1
Hospitals
1
Image congruence
1
Job satisfaction
1
Krankenhaus
1
Kundenbindung
1
Kundenservice
1
Lieferantenmanagement
1
Longitudinal study
1
Loyalty
1
Löyalty intentions
1
Multivariate Analyse
1
Multivariate analysis
1
Perception
1
Product usage satisfaction
1
more ...
less ...
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Chen, Ying-hueih
1
Chih, Wen-hai
1
Ha, Hong Youl
1
Hsu, Li-chun
1
Laine, Teemu
1
Lien, Che-hui
1
Pitkänen, Lauri
1
Roos, Inger
1
Selos, Erno
1
Son, Hee-young
1
Suomala, Petri
1
Wang, Chang-jhan
1
Wang, Kai-yu
1
Wu, Jyh-jeng
1
more ...
less ...
Published in...
All
Managing service quality : MSQ ; an international journal
Working paper / National Bureau of Economic Research, Inc.
17
Journal of business research : JBR
14
NBER working paper series
14
NBER Working Paper
13
Discussion paper / Centre for Economic Policy Research
12
International journal of industrial organization
11
The journal of industrial economics
11
Information economics and policy : IEP
10
Telecommunications policy : the international journal of digital economy, data sciences and new media
10
Management science : journal of the Institute for Operations Research and the Management Sciences
9
NET Institute Working Paper
9
CESifo working papers
8
Economics letters
8
The service industries journal
8
Journal of economics & management strategy : JEMS
7
Journal of retailing and consumer services
7
Quantitative marketing and economics : QME
7
Journal of banking & finance
6
The Rand journal of economics
6
Document de travail / OFCE
5
Information systems research : ISR
5
International journal of the economics of business
5
Journal of marketing research : JMR
5
Psychology & marketing
5
The journal of business & industrial marketing
5
The journal of services marketing
5
Working paper
5
American economic journal : a journal of the American Economic Association
4
Discussion papers / Deutsches Institut für Wirtschaftsforschung
4
European economic review : EER
4
European journal of marketing : EJM
4
Gabler Edition Wissenschaft
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of production research
4
Journal of economic behavior & organization : JEBO
4
Journal of economics
4
Marketing intelligence & planning
4
Marketing science
4
Review of industrial organization : RIO
4
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Healthcare industry, hospitals, image congruence, service quality, switching costs, trust
Lien, Che-hui
;
Wu, Jyh-jeng
;
Chen, Ying-hueih
;
Wang, …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 399-416
Persistent link: https://www.econbiz.de/10010389677
Saved in:
2
Retaining customers after service failure recoveries : a contingency model
Wang, Kai-yu
;
Hsu, Li-chun
;
Chih, Wen-hai
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 318-338
Persistent link: https://www.econbiz.de/10010389695
Saved in:
3
Investigating temporal effects of risk perceptions and satisfaction on customer loyalty
Ha, Hong Youl
;
Son, Hee-young
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 252-273
Persistent link: https://www.econbiz.de/10010359565
Saved in:
4
Applying SPAT for understanding B-to-B supplier switching processes
Selos, Erno
;
Laine, Teemu
;
Roos, Inger
;
Suomala, Petri
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 321-340
Persistent link: https://www.econbiz.de/10009769854
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->