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~isPartOf:"The journal of services marketing"
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Consumer behaviour
259
Konsumentenverhalten
259
Customer satisfaction
191
Kundenzufriedenheit
191
Dienstleistungsqualität
167
Service quality
167
Beziehungsmarketing
164
Relationship marketing
164
Customer service
56
Kundenservice
56
Beschwerdemanagement
43
Complaint management
43
Dienstleistungssektor
41
Service industry
41
Emotion
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29
United States
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Viral marketing
26
Virales Marketing
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Customer experience
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Einzelhandel
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Brand management
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Online retailing
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Online-Handel
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Arbeitszufriedenheit
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Job satisfaction
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Dienstleistungsmarketing
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Services marketing
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Sharma, Piyush
11
Mattila, Anna S.
8
Collier, Joel E.
5
Klaus, Philipp
5
Daunt, Kate L.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
O'Cass, Aron
4
Rosenbaum, Mark
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Carlson, Jamie
3
Huang, Min-Hsin
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Jang, Soocheong
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Kim, Namwoon
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Koku, Paul Sergius
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Luk, Sherriff T. K.
3
McColl-Kennedy, Janet R.
3
Neale, Larry
3
Palmer, Adrian
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Wong, IpKin Anthony
3
Zhan, Wu
3
Aksoy, Lerzan
2
Alkire, Linda
2
Ashill, Nicholas J.
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Babakus, Emin
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Baron, Steve
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2
Chen, Ivy S. N.
2
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The journal of services marketing
Journal of business research : JBR
2,201
Journal of retailing and consumer services
2,037
International journal of hospitality management
905
International journal of consumer studies
790
Psychology & marketing
690
NBER working paper series
669
Journal of consumer research : JCR ; an interdisciplinary bimonthly
604
Working paper / National Bureau of Economic Research, Inc.
581
NBER Working Paper
488
Journal of marketing research : JMR
473
Asia Pacific journal of marketing and logistics
432
SpringerLink / Bücher
426
Tourism management : research, policies, practice
420
Journal of travel and tourism marketing
402
The journal of product & brand management
394
Management science : journal of the Institute for Operations Research and the Management Sciences
393
European journal of marketing : EJM
389
Journal of retailing
388
Journal of marketing
387
The journal of brand management : an international journal
367
Journal of the Academy of Marketing Science
355
Journal of marketing management : MM
346
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
345
Cogent business & management
330
The service industries journal
330
International journal of contemporary hospitality management
327
Journal of international consumer marketing
327
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
323
Journal of consumer behaviour : an international research review
321
Marketing letters : a journal of research in marketing
312
Journal of hospitality marketing & management
311
International journal of retail & distribution management
304
Journal of marketing communications
304
The international review of retail, distribution and consumer research
302
Marketing intelligence & planning
295
The journal of consumer marketing
294
Journal of fashion marketing and management
290
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
283
Journal of economic psychology : research in economic psychology and behavioral economics
281
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ECONIS (ZBW)
356
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1
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356
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1
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
4
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
5
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
6
Keep fighting or give up? : an investigation of consumer regret over repetitive failures in weight loss services
Liu, Yi-Fen
;
Ling, I-Ling
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 29-43
Persistent link: https://www.econbiz.de/10012798380
Saved in:
7
Consumer effort in service encounters : the overlooked impact of surface acting
Cook, Laurel Aynne
;
Bone, Paula Fitzgerald
;
Sadeghein, Raika
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 297-309
Persistent link: https://www.econbiz.de/10013407489
Saved in:
8
Investigating the role of customer forgiveness following a double deviation
Lin, Cheng-Yu
;
Chou, En-Yi
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1042-1057
Persistent link: https://www.econbiz.de/10013410768
Saved in:
9
Does language shape the mind? : linguistic fluency and perception of service quality
Kim, Jong Min
;
Park, Sungjun
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10013542893
Saved in:
10
The impact of service climate on gratitude in driving customer outcomes
Qi, Ji
;
Peng, Yi
;
Lowman, Graham H.
;
He, Xingliang
- In:
The journal of services marketing
37
(
2023
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10013542901
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