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~subject:"Customer satisfaction"
~isPartOf:"International journal of quality and service sciences"
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Customer satisfaction
Dienstleistungsqualität
63
Kundenzufriedenheit
63
Service quality
63
Consumer behaviour
52
Konsumentenverhalten
52
Beziehungsmarketing
28
Relationship marketing
28
Quality management
14
Qualitätsmanagement
14
Emotion
10
Beschwerdemanagement
9
Complaint management
9
Customer service
8
E-commerce
8
Electronic Commerce
8
Kundenservice
8
Students
8
Studierende
8
Dienstleistungssektor
7
Hospital
7
Krankenhaus
7
Online retailing
7
Online-Handel
7
Service industry
7
Customer loyalty
6
Arbeitszufriedenheit
5
Customer integration
5
Einzelhandel
5
Higher education institution
5
Hochschule
5
Job satisfaction
5
Kundenintegration
5
Patienten
5
Patients
5
Retail trade
5
Viral marketing
5
Virales Marketing
5
Bank
4
Confidence
4
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Undetermined
32
Free
2
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Article
64
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Article in journal
64
Aufsatz in Zeitschrift
64
Conference paper
4
Konferenzbeitrag
4
Case study
2
Fallstudie
2
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English
64
Author
All
Edvardsson, Bo
3
Brege, Staffan
2
Dadfar, Hossein
2
Dean, David
2
Svensson, Göran
2
Abd Al-Aziz Hamed Al-Refaei
1
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Ahasanul Haque
1
Ahmad, Khaliq
1
Ahmed, Selim
1
Ahn, Jiseon
1
Akhtar, Asif
1
Al-Kilani, Mohammad Hani
1
Amorim, Marlene
1
Anand, Byram
1
Anselmsson, Johan
1
Armstrong, Anona
1
Arun Kumar Tarofder
1
Azad, Naser
1
Azam, S. M. Ferdous
1
Bashir, Irfan
1
Basu, Debarati
1
Beduschi, Eliane Fátima Strapazzon
1
Bedzsula, Bálint
1
Bilgihan, Anil
1
Biswas, Abhijeet
1
Boon-itt, Sakun
1
Bouranta, Nancy
1
Bröchner, Jan
1
Buk, Tuba Bozaykut
1
Bérces, Roland
1
Cappelli, Lucio
1
Chacko, Dony Peter
1
Chakraborty, Kamalika
1
Chamorro, Antonio
1
Chauhan, Shilpa
1
Chebat, Jean-Charles
1
Clemes, Michael D.
1
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Published in...
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International journal of quality and service sciences
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
289
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Services marketing quarterly
99
Cogent business & management
95
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
77
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service management
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
64
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1
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
2
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
3
The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan
;
Quynh Huong Nguyen
;
Phuong Thao Tran
; …
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
Saved in:
4
Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship i...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432485
Saved in:
5
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
6
Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012884470
Saved in:
7
After-sales service shaping assortment satisfaction and online repatronage intention in the backdrop of social influence
Verma, Pranay
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 595-614
Persistent link: https://www.econbiz.de/10013454244
Saved in:
8
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
9
Corporate image as an enabler of customer retention
Leong, Vai Shiem
;
Diyana Maslina Hj Ahady
;
Nazlida Muhamad
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 486-503
Persistent link: https://www.econbiz.de/10013361627
Saved in:
10
Customer reciprocity in greening : the role of service quality
Basu, Debarati
;
Chakraborty, Kamalika
;
Mitra, Shabana
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 238-257
Persistent link: https://www.econbiz.de/10013330613
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