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~isPartOf:"Journal of retailing and consumer services"
~subject:"Confidence"
~subject:"Social web"
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Search: subject:"Verbraucherzufriedenheit"
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Confidence
Social web
Customer satisfaction
419
Kundenzufriedenheit
419
Consumer behaviour
319
Konsumentenverhalten
319
Beziehungsmarketing
256
Relationship marketing
256
Dienstleistungsqualität
214
Service quality
214
Einzelhandel
83
Retail trade
83
Online retailing
79
Online-Handel
79
Satisfaction
61
Customer service
47
Kundenservice
47
E-commerce
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Electronic Commerce
46
Viral marketing
39
Virales Marketing
39
Brand management
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Markenführung
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Beschwerdemanagement
33
Complaint management
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Customer loyalty
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Vertrauen
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Brand image
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Customer experience
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Markenimage
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Internet marketing
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Loyalty
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Online-Marketing
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Social Web
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Mobile communications
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Mobilkommunikation
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Emotion
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Customer integration
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Customer retention
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Kundenintegration
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Lombart, Cindy
4
Louis, Didier
4
Kim, Jiyoung
2
Liébana-Cabanillas, Francisco
2
Thurasamy Ramayah
2
Yang, Kiseol
2
Abbes, Intissar
1
Adil, Mohd
1
Aguilar-Illescas, Rocío
1
Ahmadi, Hormoz
1
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Al Halbusi, Hussam
1
Aljaberi, Musheer A.
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Bai, Xuesong
1
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1
Bozkurt, Sıddık
1
Carlson, Jamie
1
Cavallero, Luisa
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Chai, Joe Choon Yean
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Chakraborty, Shibashish
1
Chang, Sue-Ting
1
Chang, Ya Ping
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Cheah, Jun-Hwa
1
Cheng, Peng
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Chih, Wen-Hai
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Chinje, Nathalie B.
1
Chiu, Hsin-Yi
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Dash, Ganesh
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Duarte, Paulo
1
Durif, Fabien
1
Dwivedi, Yogesh Kumar
1
Fazal-e-Hasan, Syed
1
Feng, Xiangnan
1
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Journal of retailing and consumer services
Journal of business research : JBR
24
International journal of hospitality management
20
Asia Pacific journal of marketing and logistics
14
Journal of hospitality marketing & management
14
Journal of travel and tourism marketing
14
Service business
13
The journal of services marketing
11
Journal of strategic marketing
10
The service industries journal
10
Cogent business & management
9
International journal of e-business research : an official publication of the Information Resources Management Association
9
Journal of electronic commerce research : JECR
9
Journal of internet commerce
9
Tourism management : research, policies, practice
9
International journal of contemporary hospitality management
8
International journal of electronic marketing and retailing : IJEMR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Pakistan journal of commerce and social sciences
8
Technological forecasting & social change : an international journal
8
International journal of electronic customer relationship management : IJECRM
7
International journal of internet marketing and advertising : IJIMA
7
Journal of marketing analytics : JMA
7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
7
Psychology & marketing
7
Services marketing quarterly
7
Industrial marketing management : the international journal for industrial and high-tech firms
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
Inventi impact: retailing & consumer services
6
Journal of global marketing
6
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
The international journal of bank marketing : IJBM
6
The journal of business & industrial marketing
6
European journal of marketing : EJM
5
International journal of business information systems : IJBIS
5
International journal of electronic business : IJEB
5
Journal of business-to-business marketing
5
Journal of financial services marketing : JFSM
5
Journal of global information management : an official publication of the Information Resources Management Association
5
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ECONIS (ZBW)
53
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1
Factors influencing behavioral intentions in livestream shopping : a cross-cultural study
Ni, Shaowen
;
Ueichi, Hideo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460857
Saved in:
2
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
3
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
4
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
5
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
6
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
7
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
8
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
Saved in:
9
CSR attributions and the moderating effect of perceived CSR fit on consumer trust, identification, and loyalty
Min, Jihye
;
Kim, Jiyoung
;
Yang, Kiseol
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253482
Saved in:
10
Does justice affect brand advocacy? : online brand advocacy behaviors as a response to hotel customers' justice perceptions
Aksoy, Nilsah Cavdar
;
Yazici, Nihal
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303156
Saved in:
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