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~subject:"Call centre"
~person:"Jouini, Oualid"
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Search: subject:"Warteschlangentheorie"
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Call centre
Queueing theory
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Warteschlangentheorie
9
Callcenter
5
Operations Research
4
Operations research
4
Markov chain
3
Markov-Kette
3
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2
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2
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2
Markov decision process
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1
Base-stock
1
Beziehungsmarketing
1
Call centres
1
Chaining
1
Chat messages
1
Contact centers
1
Cox distribution
1
Dauer
1
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1
Flexibility
1
Flexibilität
1
General lead-time
1
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Queueing models
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Queueing network
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Queueing systems
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Relationship marketing
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Scheduling-Verfahren
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Jouini, Oualid
Mandelbaum, Avishai
6
Dallery, Yves
4
Gans, Noah
4
Legros, Benjamin
4
Stolletz, Raik
4
Akşin, Zeynep
3
Emadi, Seyed Morteza
3
Gurvich, Itai
3
Helber, Stefan
3
Ibrahim, Rouba
3
Koole, Ger M.
3
Sakov, Anat
3
Shen, Haipeng
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3
Whitt, Ward
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Armony, Mor
2
Bassamboo, Achal
2
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2
Deshpande, Vinayak
2
Ding, Sihan
2
Henken, Kirsten
2
Huang, Junfei
2
Karaesmen, Fikri
2
Köller, Frank
2
Lee, Hsiao-hui
2
Mei, R. D. van der
2
Perry, Ohad
2
Pinker, Edieal J.
2
Tezcan, Tolga
2
Ward, Amy R.
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Zeltyn, Sergey
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Zhang, Jiheng
2
Afèche, Philipp
1
Aguir, M. Salah
1
Aguir, Salah
1
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1
Akşin, O. Zeynep
1
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European journal of operational research : EJOR
2
International journal of production economics
2
Production and operations management : an international journal of the Production and Operations Management Society
1
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ECONIS (ZBW)
5
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On the scheduling of operations in a chat contact center
Legros, Benjamin
;
Jouini, Oualid
- In:
European journal of operational research : EJOR
274
(
2019
)
1
,
pp. 303-316
Persistent link: https://www.econbiz.de/10011990069
Saved in:
2
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
3
A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
4
Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid
;
Pot, Auke
;
Koole, Ger M.
;
Dallery, Yves
- In:
European journal of operational research : EJOR
207
(
2010
)
1
,
pp. 258-268
Persistent link: https://www.econbiz.de/10003997229
Saved in:
5
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-399
Persistent link: https://www.econbiz.de/10003888406
Saved in:
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