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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"USA"
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Customer satisfaction
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Consumer behaviour
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Han, Heesup
2
Ryu, Kisang
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DiPietro, Robin B.
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Working paper / National Bureau of Economic Research, Inc.
57
Discussion paper series / IZA
40
International journal of hospitality management
32
Journal of vocational behavior
30
Academy of Management journal : AMJ
25
Journal of consumer research : JCR ; an interdisciplinary bimonthly
16
NBER working paper series
14
The journal of services marketing
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Journal of retailing and consumer services
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Journal of business ethics : JOBE
12
Journal of business research : JBR
12
Services marketing quarterly
12
Industrial relations : a journal of economy & society
11
International journal of contemporary hospitality management
11
Journal of managerial psychology
11
Journal of service research : JSR
10
Applied economics letters
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Managing service quality : MSQ ; an international journal
9
Psychology & marketing
9
The international journal of human resource management
9
Health care management review : HCM review
8
International public management journal
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Journal of business and psychology
8
Journal of managerial issues : JMI
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Public personnel management
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Discussion paper
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Harvard business review : HBR
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Human performance
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Human relations
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IZA Discussion Papers
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of fashion marketing and management
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Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
7
Journal of marketing theory and practice
7
The journal of socio-economics
7
The psychologist-manager journal : official journal of the Society of Psychologists in Management
7
Career development international : the journal for executive, consultants, academics and individuals
6
Journal of air transport management
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1
How the employee looks and looks at you : building customer-employee rapport
Kim, Kawon Kathy
;
Baker, Melissa A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 20-40
Persistent link: https://www.econbiz.de/10011997127
Saved in:
2
Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes
Moro, Sérgio
;
Batista, Fernando
;
Rita, Paulo
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
7
,
pp. 1112-1129
Persistent link: https://www.econbiz.de/10012053417
Saved in:
3
Using dissatisfied customers as a source for innovative service ideas
Duverger, Philippe
- In:
Journal of hospitality & tourism research : JHTR ; the …
36
(
2012
)
4
,
pp. 537-563
Persistent link: https://www.econbiz.de/10009664095
Saved in:
4
Generation Y consumers : key restaurant attributes affecting positive and negative experiences
Harrington, Robert J.
;
Ottenbacher, Michael C.
;
Staggs, Ann
- In:
Journal of hospitality & tourism research : JHTR ; the …
36
(
2012
)
4
,
pp. 431-449
Persistent link: https://www.econbiz.de/10009664109
Saved in:
5
The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10009385341
Saved in:
6
Hotel overbooking : the effect of overcompensation on customers’ reactions to denied service
Noone, Breffni M.
;
Lee, Chung Hun
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
3
,
pp. 334-357
Persistent link: https://www.econbiz.de/10009272014
Saved in:
7
Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants : moderating role of perceived pri...
Ryu, Kisang
;
Han, Heesup
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
3
,
pp. 310-329
Persistent link: https://www.econbiz.de/10008648338
Saved in:
8
The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
2
,
pp. 227-244
Persistent link: https://www.econbiz.de/10003852939
Saved in:
9
The roles of the physical environment, price perception, and costumer satisfaction in determining customer loyalty in the restaurant industry
Han, Heesup
;
Ryu, Kisang
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
4
,
pp. 487-510
Persistent link: https://www.econbiz.de/10003903184
Saved in:
10
Country club members' perceptions of value, image congruence, and switching costs : an exploratory study of country club members' loyalty
Back, Ki-joon
;
Lee, Jin-soo
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
4
,
pp. 528-546
Persistent link: https://www.econbiz.de/10003903187
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