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~isPartOf:"Journal of hospitality marketing & management"
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Customer satisfaction
153
Kundenzufriedenheit
153
Dienstleistungsqualität
98
Service quality
98
Consumer behaviour
94
Konsumentenverhalten
94
Beziehungsmarketing
68
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Arbeitszufriedenheit
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satisfaction
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Kim, Peter Beomcheol
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5
Karatepe, Osman M.
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Kim, Mi Ran
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3
DiPietro, Robin B.
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Journal of hospitality marketing & management
Discussion paper series / IZA
559
International journal of hospitality management
547
Journal of retailing and consumer services
444
Journal of business research : JBR
428
IZA Discussion Paper
310
Journal of vocational behavior
274
International journal of contemporary hospitality management
225
The service industries journal
225
The international journal of human resource management
224
Tourism management : research, policies, practice
218
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
214
The journal of services marketing
214
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
188
Journal of travel and tourism marketing
180
Cogent business & management
166
Journal of business ethics : JOBE
150
NBER working paper series
139
Working paper / National Bureau of Economic Research, Inc.
136
International journal of human resource management
127
Journal of managerial psychology
121
Journal of economic behavior & organization : JEBO
119
Tourism management perspectives : TMP
119
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
116
SpringerLink / Bücher
116
NBER Working Paper
113
International journal of happiness and development
111
Journal of business and psychology
110
Journal of career development
105
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
105
Services marketing quarterly
104
Journal of air transport management
101
Journal of Asian finance, economics and business : JAFEB
100
Journal of service research : JSR
95
Service business
94
Psychology & marketing
93
The TQM journal : the international review of organizational improvement
93
Employee relations
92
Asia Pacific journal of marketing and logistics
90
GLO discussion paper
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ECONIS (ZBW)
187
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1
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
2
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
3
Who’s asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels
Woodside, Arch G.
;
Bernal, Pedro Mir
;
Garraza, Teresa Sabada
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10014511803
Saved in:
4
Demystifying meal-sharing experiences through a combination of PLS-SEM and fsQCA
Cifci, Ibrahim
;
Kahraman, Onur Cuneyt
;
Tiwari, Sunil
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
7
,
pp. 843-869
Persistent link: https://www.econbiz.de/10014369545
Saved in:
5
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
6
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
7
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
8
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
9
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
10
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
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