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~isPartOf:"The service industries journal"
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Search: subject:"Zufriedenheit"
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Customer satisfaction
173
Kundenzufriedenheit
173
Dienstleistungsqualität
108
Service quality
108
Beziehungsmarketing
67
Relationship marketing
67
Arbeitszufriedenheit
59
Job satisfaction
59
Consumer behaviour
54
Konsumentenverhalten
54
Dienstleistungssektor
20
Employee retention
20
Mitarbeiterbindung
20
Service industry
20
customer satisfaction
20
Hotel industry
17
Hotellerie
17
Taiwan
17
Emotion
16
Beschwerdemanagement
15
Complaint management
15
Satisfaction
15
Zufriedenheit
15
Customer service
14
Kundenservice
14
service quality
14
Dienstleistung
13
Leistungsmotivation
13
Services
13
Work motivation
13
customer loyalty
13
Arbeitsverhalten
12
Holiday behaviour
12
Urlaubsverhalten
12
Work behaviour
12
Arbeitskräfte
11
Customer integration
11
Kundenintegration
11
Lebensqualität
11
Performance measurement
11
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2
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231
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231
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English
231
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Alves, Helena
3
Arici, Hasan Evrim
3
Karatepe, Osman M.
3
Yi, Youjae
3
Abid, Ghulam
2
Alrawadieh, Zaid
2
Arasli, Huseyin
2
Cetin, Gurel
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Dabholkar, Pratibha A.
2
Guchait, Priyanko
2
Ha, Hong Youl
2
Ha, Sejin
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Huang, Bo
2
Jung, Hyo Sun
2
Kandampully, Jay
2
Keramati, Abbas
2
Kim, Wansoo
2
Köseoglu, Mehmet Ali
2
Malhotra, Neeru
2
Narteh, Bedman
2
Ok, Chihyung
2
Park, Jungkun
2
Park, Sang-June
2
Pinto, Mary Beth
2
Raposo, Mário
2
Rayburn, Steven W.
2
Rha, June-young
2
Ruiz Mafe, Carla
2
Sanz Blas, Silvia
2
Su, Chao-Ton
2
Vázquez Casielles, Rodolfo
2
Wang, Edward Shih-tse
2
Wang, Kai-yu
2
Wang, Mei-ling
2
Wang, Stephen W.
2
Yoon, Hye Hyun
2
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The service industries journal
Discussion paper series / IZA
565
International journal of hospitality management
547
Journal of retailing and consumer services
444
Journal of business research : JBR
443
IZA Discussion Paper
310
Journal of vocational behavior
280
International journal of contemporary hospitality management
225
The international journal of human resource management
224
Tourism management : research, policies, practice
222
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
214
The journal of services marketing
214
Journal of hospitality marketing & management
189
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
188
Cogent business & management
187
Journal of travel and tourism marketing
182
Journal of business ethics : JOBE
150
NBER working paper series
141
Working paper / National Bureau of Economic Research, Inc.
136
International journal of human resource management
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
128
Tourism management perspectives : TMP
123
Journal of economic behavior & organization : JEBO
119
Journal of managerial psychology
119
SpringerLink / Bücher
116
NBER Working Paper
113
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
112
International journal of happiness and development
111
Journal of business and psychology
110
Journal of career development
106
Services marketing quarterly
106
Journal of air transport management
101
Journal of Asian finance, economics and business : JAFEB
100
Employee relations
99
The TQM journal : the international review of organizational improvement
97
Psychology & marketing
96
Journal of service research : JSR
95
Service business
94
GLO discussion paper
91
Asia Pacific journal of marketing and logistics
90
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ECONIS (ZBW)
231
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231
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1
Examining the influence of multiple dimensions of authentic dining experiences
Kim, Jonghyeong
;
Song, Hanqun
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 317-341
Persistent link: https://www.econbiz.de/10014551098
Saved in:
2
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
3
The effects of host sincerity on tourists' perceived destination image
Wu, Lingfei
;
Taheri, Babak
;
Okumus, Fevzi
;
Wang, Suosheng
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 83-104
Persistent link: https://www.econbiz.de/10014450281
Saved in:
4
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran
;
Ha, Sejin
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
Saved in:
5
Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
6
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
7
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
8
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
9
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
10
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
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