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~subject:"Kundenzufriedenheit"
~person:"Thaichon, Paramaporn"
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Kundenzufriedenheit
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Digitale Dienste
2
Konsumentenverhalten
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Relationship marketing
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Service quality
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Web-based service
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Age profile
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Attitudinal loyalty
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Behavioural intentions
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High-tech services
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Internet
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Internet service provider
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Internet service provider (ISP)
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Internet usage pattern
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Services quality
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Telecommunications industry
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Telekommunikationssektor
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attitudinal loyalty
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behavioral loyalty
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customer commitment
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customer satisfaction
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Thaichon, Paramaporn
Izogo, Ernest Emeka
2
Prentice, Catherine
2
Quach, Sara
2
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Journal of retailing and consumer services
1
Services marketing quarterly
1
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ECONIS (ZBW)
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The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
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2
Internet service providers' service quality and its effect on customer loyalty of different usage patterns
Quach, Sara
;
Thaichon, Paramaporn
;
Jebarajakirthy, Charles
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 104-113
Persistent link: https://www.econbiz.de/10011442362
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