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~isPartOf:"The journal of services marketing"
~isPartOf:"Journal of service management"
~type_genre:"Article in journal"
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Search: subject:"customer relationship management"
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Subject
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Beziehungsmarketing
331
Relationship marketing
331
Consumer behaviour
171
Konsumentenverhalten
171
Customer satisfaction
148
Kundenzufriedenheit
148
Dienstleistungsqualität
133
Service quality
133
Customer integration
56
Kundenintegration
56
Customer service
45
Kundenservice
45
Dienstleistungssektor
44
Service industry
44
Services
38
Customer experience
36
Dienstleistung
33
Betriebliche Wertschöpfung
32
Value creation
32
Dienstleistungsmarketing
31
Services marketing
31
Social Web
31
Social web
31
Customer value
26
Kundenwert
26
Brand management
25
Emotion
25
Markenführung
25
Beschwerdemanagement
23
Complaint management
23
USA
22
United States
22
Confidence
21
Customer engagement
21
Einzelhandel
21
Lieferantenmanagement
21
Retail trade
21
Supplier relationship management
21
Vertrauen
21
Loyalty
18
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Undetermined
178
Free
5
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Article
330
Book / Working Paper
1
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Article in journal
Aufsatz in Zeitschrift
331
Collection of articles of several authors
1
Sammelwerk
1
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English
331
Author
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Aksoy, Lerzan
7
Klaus, Philipp
7
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
6
Edvardsson, Bo
5
Heinonen, Kristina
5
Hollebeek, Linda D.
5
Jaakkola, Elina
5
Alkire, Linda
4
Benoit, Sabine
4
Burton, Jamie
4
Gruber, Thorsten
4
Grönroos, Christian
4
Harris, Lloyd C.
4
Keiningham, Timothy
4
Bruce, Helen L.
3
Buoye, Alexander
3
Dagger, Tracey S.
3
Gil Saura, Irene
3
Gustafsson, Anders
3
Hammerschmidt, Maik
3
Holloway, Betsy Bugg
3
Kandampully, Jay
3
Kunz, Werner
3
Lariviere, Bart
3
Malthouse, Edward C.
3
Mickelsson, Karl-Jacob
3
Nijssen, E. J.
3
Patterson, Paul G.
3
Ponsignon, Frederic
3
Tsiotsou, Rodoula H.
3
Weiger, Welf Hermann
3
Witell, Lars
3
Anaza, Nwamaka A.
2
Barnes, Donald C.
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benkenstein, Martin
2
Bilstein, Nicola
2
Black, Hulda G.
2
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Published in...
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The journal of services marketing
Journal of service management
Journal of business research : JBR
621
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
395
International journal of hospitality management
280
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
163
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of retailing
103
The journal of brand management : an international journal
101
Cogent business & management
99
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
Psychology & marketing
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
68
International journal of retail & distribution management
68
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
European journal of operational research : EJOR
65
International journal of internet marketing and advertising : IJIMA
65
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ECONIS (ZBW)
331
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1
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10
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331
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1
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
2
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
3
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
4
Some agents are more similar than others : customer orientation of frontline robots and employees
Leiño Calleja, David
;
Schepers, Jeroen
;
Nijssen, E. J.
- In:
Journal of service management
34
(
2023
)
6
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014456545
Saved in:
5
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
6
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
7
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
8
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
9
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
10
How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Lee, Kangcheol
;
Gong, Taeshik
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014515614
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