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~isPartOf:"The journal of services marketing"
~subject:"Konsumentenverhalten"
~subject:"Customer value"
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Search: subject:"customer relationship management"
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Konsumentenverhalten
Customer value
Beziehungsmarketing
225
Relationship marketing
225
Consumer behaviour
116
Customer satisfaction
108
Kundenzufriedenheit
108
Dienstleistungsqualität
96
Service quality
96
Customer service
39
Kundenservice
39
Dienstleistungssektor
31
Service industry
31
Customer integration
30
Kundenintegration
30
Customer experience
23
Dienstleistungsmarketing
23
Services
23
Services marketing
23
USA
20
United States
20
Beschwerdemanagement
19
Complaint management
19
Dienstleistung
19
Emotion
19
Lieferantenmanagement
19
Supplier relationship management
19
Betriebliche Wertschöpfung
18
Value creation
18
Customer engagement
17
Social Web
16
Social web
16
Einzelhandel
15
Loyalty
15
Retail trade
15
Confidence
14
Kundenwert
14
Satisfaction
14
Vertrauen
14
Brand management
13
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Undetermined
82
Free
4
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Article
126
Type of publication (narrower categories)
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Article in journal
126
Aufsatz in Zeitschrift
126
Language
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English
126
Author
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Klaus, Philipp
5
Mattila, Anna S.
5
Hollebeek, Linda D.
3
Alkire, Linda
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Choi, Beom Joon
2
Gabler, Colin B.
2
Heinonen, Kristina
2
Madupalli, Ramana Kumar
2
Neale, Larry
2
Poddar, Amit
2
Rosenbaum, Mark
2
Ahmad, Hassan
1
Ahn, Kwanghoon
1
Akamavi, Raphaël K.
1
Aksoy, Lerzan
1
Al-Hawari, Mohd Ahmad
1
Aldas-Manzano, Joaquin
1
Ali, Fayaz
1
Anaza, Nwamaka A.
1
Arnold, Mark J.
1
Arslan, Ahmad
1
Arteaga-Moreno, Francisco
1
Baillod, Chloé
1
Ball, Joan
1
Bang, Nguyen
1
Banik, Shanta
1
Baron, Steve
1
Beatson, Amanda
1
Becerra, Enrique
1
Becker-Özcamlica, Hürrem
1
Bejou, David
1
Benkenstein, Martin
1
Bhatti, Waheed Akbar
1
Black, William C.
1
Blocker, Christopher
1
Blodgett, Jeffrey
1
Bock, Dora Elizabeth
1
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Published in...
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The journal of services marketing
Journal of retailing and consumer services
464
Journal of business research : JBR
367
International journal of hospitality management
172
The journal of product & brand management
100
Industrial marketing management : the international journal for industrial and high-tech firms
93
Journal of the Academy of Marketing Science
88
The journal of brand management : an international journal
77
International journal of contemporary hospitality management
75
Psychology & marketing
73
Cogent business & management
72
Journal of hospitality marketing & management
72
The service industries journal
72
Journal of strategic marketing
70
Journal of retailing
69
Asia Pacific journal of marketing and logistics
68
Journal of travel and tourism marketing
67
Journal of service management
61
Journal of marketing
60
Journal of service research : JSR
58
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
56
SpringerLink / Bücher
56
Marketing intelligence & planning
54
Tourism management : research, policies, practice
52
European journal of marketing : EJM
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
49
International journal of retail & distribution management
49
Services marketing quarterly
49
The international review of retail, distribution and consumer research
48
Service business
46
International journal of internet marketing and advertising : IJIMA
45
The international journal of bank marketing : IJBM
44
International journal of retail and distribution management
42
International journal of electronic marketing and retailing : IJEMR
39
The journal of business & industrial marketing
39
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
38
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
37
International journal of electronic customer relationship management : IJECRM
37
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
37
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ECONIS (ZBW)
126
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1
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
2
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
3
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
4
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
5
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
6
Customer engagement in online service brand communities
Chi, Ming
;
Harrigan, Paul
;
Xu, Yongshun
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10013407472
Saved in:
7
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
8
Helping the organization but harming customers : a social identity perspective of unethical pro-organizational behavior
Yan, Hongmin
;
Solnet, David
;
Okimoto, Tyler G.
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 927-943
Persistent link: https://www.econbiz.de/10014333407
Saved in:
9
Does status demotion in hierarchical loyalty programs foster relationship fading?
Banik, Shanta
;
Rabbanee, Fazlul K.
- In:
The journal of services marketing
37
(
2023
)
8
,
pp. 1087-1102
Persistent link: https://www.econbiz.de/10014333597
Saved in:
10
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
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