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~source:"econis"
~person:"Thaichon, Park"
~person:"Smith, Alan D."
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Search: subject:"customer relationship management"
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Beziehungsmarketing
64
Relationship marketing
64
Consumer behaviour
16
Konsumentenverhalten
16
USA
15
United States
15
Customer satisfaction
9
E-commerce
9
Electronic Commerce
9
Internet marketing
9
Kundenzufriedenheit
9
Lieferantenmanagement
9
Online-Marketing
9
Supplier relationship management
9
Dienstleistungsqualität
7
Einzelhandel
7
Retail trade
7
Service quality
7
Social Web
6
Social web
6
relationship marketing
6
Betriebliche Wertschöpfung
5
CRM
5
Lieferkette
5
Online retailing
5
Online-Handel
5
Supply chain
5
Value creation
5
Brand management
4
Customer integration
4
Digitalisierung
4
Digitization
4
Kundenintegration
4
Markenführung
4
Marketing management
4
Marketingmanagement
4
Pittsburgh (Pa.)
4
Quality management
4
Qualitätsmanagement
4
Brand image
3
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Article
59
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5
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53
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53
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7
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7
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6
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6
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2
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English
64
Author
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Thaichon, Park
Smith, Alan D.
Bruhn, Manfred
118
Homburg, Christian
109
Kumar, V.
81
Huber, Frank
55
Verhoef, Peter C.
55
Han, Heesup
53
Herrmann, Andreas
49
Bauer, Hans H.
48
Piller, Frank T.
47
Stauss, Bernd
46
Hollebeek, Linda D.
45
Krafft, Manfred
44
Palmatier, Robert W.
40
Gil Saura, Irene
37
Mattila, Anna S.
37
Hippner, Hajo
34
Wiedmann, Klaus-Peter
34
Stock-Homburg, Ruth
33
Wilde, Klaus D.
33
Van den Poel, Dirk
32
Mittal, Vikas
31
Georgi, Dominik
30
Neslin, Scott A.
30
Prentice, Catherine
30
Reichwald, Ralf
30
Svensson, Göran
30
Töpfer, Armin
30
Hadwich, Karsten
29
Eggert, Andreas
28
Evanschitzky, Heiner
28
Grönroos, Christian
28
Loureiro, Sandra Maria Correia
28
Matzler, Kurt
28
Reinartz, Werner J.
28
Grewal, Dhruv
27
Kleinaltenkamp, Michael
27
Sheth, Jagdish N.
27
Walsh, Gianfranco
27
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International journal of business information systems : IJBIS
6
International journal of services and operations management
6
Asia Pacific journal of marketing and logistics
4
International journal of business innovation and research
4
Journal of retailing and consumer services
4
Services marketing quarterly
4
International journal of electronic finance : IJEF
3
Journal of strategic marketing
3
Transforming relationship marketing : strategies and business models in the digital age
3
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
2
Developing digital marketing : relationship perspectives
2
International journal of logistics systems and management
2
International journal of process management and benchmarking : IJPMB
2
Organizational productivity and performance measurements using predictive modeling and analytics
2
Routledge advances in management and business studies
2
Emerald insight
1
Health marketing quarterly
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of management & enterprise development : IJMED
1
International journal of procurement management
1
International journal of services and operations management : IJSOM
1
International journal of services and standards
1
International journal of sustainable economy
1
Journal of Contemporary Issues in Business and Government
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality marketing & management
1
Psychology & marketing
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
RePEc
15
Other ZBW resources
2
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1
Chatbots in frontline services and customer experience : an anthropomorphism perspective
Nguyen Tuyet-Mai
;
Ferm, Lars-Erik Casper
;
Quach, Sara
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2201-2225
Persistent link: https://www.econbiz.de/10014432391
Saved in:
2
"Regions" as brands : an empirical validation of consumer-based brand equity framework and demonstration of cross-over effect
Bandyopadhyay, Argho
;
Hall, John
;
Wong, Ho Yin
; …
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
2
,
pp. 457-479
Persistent link: https://www.econbiz.de/10014486751
Saved in:
3
Corporate succession planning : accident or part of the strategic benchmarking process?
Smith, Alan D.
- In:
International journal of process management and …
12
(
2022
)
6
,
pp. 695-729
Persistent link: https://www.econbiz.de/10013391082
Saved in:
4
Supply chain considerations in digital strategies, e-procurement and CRM
Smith, Alan D.
- In:
International journal of services and operations …
44
(
2023
)
2
,
pp. 173-195
Persistent link: https://www.econbiz.de/10014226978
Saved in:
5
Perceived consumer issues associated with online vehicle purchase decisions
Smith, Alan D.
- In:
International journal of process management and …
14
(
2023
)
1
,
pp. 84-107
Persistent link: https://www.econbiz.de/10014314031
Saved in:
6
Exploring the role of relationship management and relationship quality in B2B : empirical insights and future research directions
Lasrado, Flevy
;
Thaichon, Park
;
Nyadzayo, Munyaradzi
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1055-1086
Persistent link: https://www.econbiz.de/10014276729
Saved in:
7
Price promotion in omnichannel retailing : how much is too much?
Quach, Sara
;
Barari, Mojtaba
;
Thaichon, Park
;
Moudrý, …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
1
,
pp. 198-213
Persistent link: https://www.econbiz.de/10013553045
Saved in:
8
Relationship outcomes following a service failure : the role of agent likability
Radu, Alexandru
;
Quach, Sara
;
Thaichon, Park
; …
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
2
,
pp. 364-379
Persistent link: https://www.econbiz.de/10013553058
Saved in:
9
Moving from multi-channel to omni-channel retailing : special issue introduction
Thaichon, Park
;
Phau, Ian
;
Weaven, Scott
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-3
Persistent link: https://www.econbiz.de/10013169698
Saved in:
10
Relationship marketing in franchising and retailing
Thaichon, Park
;
Frazer, Lorelle
;
Weaven, Scott
- In:
Journal of strategic marketing
30
(
2022
)
2
,
pp. 113-114
Persistent link: https://www.econbiz.de/10013170049
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