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~isPartOf:"Journal of service theory and practice : JSTP"
~isPartOf:"Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology"
~subject:"Customer satisfaction"
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Customer satisfaction
Emotion
22
Emotions
14
Consumer behaviour
9
Konsumentenverhalten
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Kundenzufriedenheit
6
Experiment
5
Social relations
5
Soziale Beziehungen
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Beziehungsmarketing
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Dienstleistungsqualität
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Relationship marketing
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Service quality
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Gerechtigkeit
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Justice
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Organizational behaviour
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Verhalten in Organisationen
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Arbeitsgruppe
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Arbeitskräfte
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Arbeitspsychologie
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Arbeitsverhalten
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Collective action
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Customer service
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Decision
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Emotion regulation
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Emotional ambivalence
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Emotional labor
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Entscheidung
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Ethics
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Ethik
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Fairness
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Kundenservice
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Loyalty
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Motivation
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Negotiations
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Organizational psychology
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Satisfaction
2
Shame
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Social Web
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Social web
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Amit, Adi
1
Calderón García, Haydee
1
Cervera-Taulet, Amparo
1
Cheshin, Arik
1
Grandey, Alicia
1
Houston, Lawrence
1
Keh, Hean Tat
1
Kleef, Gerben A. van
1
Liu, Maggie Wenjing
1
Saunders, Stephen G.
1
Sawyer, Katina
1
Sherf, Elad N.
1
Tubillejas Andrés, Berta
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Venkatarmani, Vijaya
1
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Journal of service theory and practice : JSTP
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
International journal of hospitality management
13
Journal of travel and tourism marketing
10
Journal of retailing and consumer services
7
Journal of business research : JBR
6
Journal of hospitality marketing & management
5
Services marketing quarterly
5
The journal of services marketing
5
International journal of contemporary hospitality management
4
European journal of marketing : EJM
3
International journal of business excellence : IJBEX
3
Journal of service research : JSR
3
Tourism management : research, policies, practice
3
International journal of quality and service sciences
2
International journal of services, economics and management
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of the Academy of Marketing Science
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Tourism management perspectives : TMP
2
Tourism review
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Administrative Sciences : open access journal
1
Annales Universitatis Mariae Curie-Skłodowska / H
1
Asia Pacific journal of marketing and logistics
1
Cogent business & management
1
Discussion paper series / IZA
1
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
1
Entrepreneurship theory and practice : ET&P
1
European Sport management quarterly : ESMQ
1
European journal of marketing
1
European management journal
1
European research on management and business economics
1
Gadjah Mada international journal of business
1
Games
1
Health care management science : a new journal serving the international health care management community
1
Health marketing quarterly
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
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ECONIS (ZBW)
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1
Who cares if "service with a smile" is authentic? : an expectancy-based model of customer race and differential service reactions
Houston, Lawrence
;
Grandey, Alicia
;
Sawyer, Katina
- In:
Organizational behavior and human decision processes : …
144
(
2018
),
pp. 85-96
Persistent link: https://www.econbiz.de/10011843683
Saved in:
2
The interpersonal effects of emotion intensity in customer service : perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfact...
Cheshin, Arik
;
Amit, Adi
;
Kleef, Gerben A. van
- In:
Organizational behavior and human decision processes : …
144
(
2018
),
pp. 97-111
Persistent link: https://www.econbiz.de/10011843755
Saved in:
3
Social servicescape effects on post-consumption behavior : the moderating effect of positive
emotions
in opera-goers
Tubillejas Andrés, Berta
;
Cervera-Taulet, Amparo
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 559-589
Persistent link: https://www.econbiz.de/10011599093
Saved in:
4
Consumer delight and outrage : scale development and validation
Liu, Maggie Wenjing
;
Keh, Hean Tat
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 680-699
Persistent link: https://www.econbiz.de/10011392191
Saved in:
5
Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Saunders, Stephen G.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
Saved in:
6
Friend or foe? : the impact of relational ties with comparison others on outcome fairness and satisfaction judgments
Sherf, Elad N.
;
Venkatarmani, Vijaya
- In:
Organizational behavior and human decision processes : …
128
(
2015
),
pp. 1-14
Persistent link: https://www.econbiz.de/10011342217
Saved in:
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