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~isPartOf:"Journal of service theory and practice : JSTP"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"emotions"
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Emotion
6
Consumer behaviour
5
Konsumentenverhalten
5
Beziehungsmarketing
3
Customer satisfaction
3
Dienstleistungsqualität
3
Emotions
3
Kundenzufriedenheit
3
Relationship marketing
3
Service quality
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Loyalty
2
Social Web
2
Social relations
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Social web
2
Soziale Beziehungen
2
Brand image
1
Brand management
1
Consumer autrage
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Consumer delight
1
Consumer emotions
1
Customer engagement
1
Customer integration
1
Customer service
1
Customer services
1
Dienstleistungsmanagement
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Dienstleistungssektor
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Disconfirmation
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Employee displayed emotions
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Engagement platforms
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Ethics
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Ethik
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Expectations-disconfirmation theory
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Internet marketing
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Kundenintegration
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Kundenservice
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Markenführung
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Aufsatz in Zeitschrift
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6
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6
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Blasco-Arcas, Lorena
1
Calderón García, Haydee
1
Cervera-Taulet, Amparo
1
Hernández Ortega, Blanca
1
Jiménez Martínez, Julio
1
Keh, Hean Tat
1
Liu, Maggie Wenjing
1
Ruiz-Mefe, Carla
1
Sanz Blas, Silvia
1
Saunders, Stephen G.
1
Shultz, Tamar
1
Tronch, Jose
1
Tubillejas Andrés, Berta
1
Yagil, Dana
1
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Journal of service theory and practice : JSTP
Journal of business research : JBR
51
Journal of retailing and consumer services
36
International journal of hospitality management
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
23
Journal of business ethics : JOBE
20
Tourism management : research, policies, practice
20
Journal of management inquiry
18
Journal of travel and tourism marketing
18
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
16
Journal of economic behavior & organization : JEBO
15
Journal of economic psychology : research in economic psychology and behavioral economics
15
Human relations : towards the integration of the social sciences
14
Journal of hospitality marketing & management
12
International journal of contemporary hospitality management
11
Journal of managerial psychology
11
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
10
Tourism management perspectives : TMP
10
European management journal
9
Games
9
International journal of consumer studies
9
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
9
The journal of services marketing
9
Tourism analysis : an interdisciplinary tourism & hospitality journal
9
Entrepreneurship theory and practice : ET&P
8
Group decision and negotiation
8
Journal of behavioral decision making
8
Journal of business and psychology
8
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
8
Psychology & marketing
8
The journal of product & brand management
8
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
8
European Sport management quarterly : ESMQ
7
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of management & organization : JMO
7
Journal of management : JOM
7
Journal of sport management : the official journal of the North American Society of Sport Management
7
Journal of vocational behavior
7
Services marketing quarterly
7
Technological forecasting & social change : an international journal
7
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ECONIS (ZBW)
6
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1
Service with a conscience : moral dilemmas in customer service roles
Yagil, Dana
;
Shultz, Tamar
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 689-711
Persistent link: https://www.econbiz.de/10011707303
Saved in:
2
The role of
emotions
and social influences on consumer loyalty towards online travel communities
Ruiz-Mefe, Carla
;
Tronch, Jose
;
Sanz Blas, Silvia
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 534-558
Persistent link: https://www.econbiz.de/10011599054
Saved in:
3
Engagement platforms : the role of
emotions
in fostering customer engagement and brand image in interactive media
Blasco-Arcas, Lorena
;
Hernández Ortega, Blanca
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 559-589
Persistent link: https://www.econbiz.de/10011599060
Saved in:
4
Social servicescape effects on post-consumption behavior : the moderating effect of positive
emotions
in opera-goers
Tubillejas Andrés, Berta
;
Cervera-Taulet, Amparo
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 559-589
Persistent link: https://www.econbiz.de/10011599093
Saved in:
5
Consumer delight and outrage : scale development and validation
Liu, Maggie Wenjing
;
Keh, Hean Tat
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 680-699
Persistent link: https://www.econbiz.de/10011392191
Saved in:
6
Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Saunders, Stephen G.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
Saved in:
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