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~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
~isPartOf:"The journal of services marketing"
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Search: subject:"experience"
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Beziehungsmarketing
278
Relationship marketing
278
Consumer behaviour
171
Konsumentenverhalten
171
Customer satisfaction
145
Kundenzufriedenheit
145
Dienstleistungsqualität
111
Service quality
111
Holiday behaviour
64
Urlaubsverhalten
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Tourism
53
Tourismus
53
Customer service
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Kundenservice
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41
Kundenintegration
41
Emotion
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34
Service industry
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Social web
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Tourism marketing
30
Tourismusmarketing
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Tourism industry
29
Tourismuswirtschaft
29
Customer experience
27
Dienstleistungsmarketing
25
Services
25
Services marketing
25
Betriebliche Wertschöpfung
24
USA
24
United States
24
Value creation
24
Brand image
23
Brand management
23
Markenführung
23
Markenimage
23
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21
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371
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Mattila, Anna S.
8
Heinonen, Kristina
6
Klaus, Philipp
6
Chen, Chun-Chu
4
Hollebeek, Linda D.
4
Li, Xiang
4
Petrick, James F.
4
Ribeiro, Manuel Alector
4
Wu, Luorong
4
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Burton, Jamie
3
Dagger, Tracey S.
3
Fesenmaier, Daniel R.
3
Gruber, Thorsten
3
Grönroos, Christian
3
Harris, Lloyd C.
3
Holloway, Betsy Bugg
3
Hsu, Cathy H. C.
3
Lee, Choong-Ki
3
Lehto, Xinran Y.
3
Palmer, Adrian
3
Perdue, Richard R.
3
Rosenbaum, Mark
3
Shin, Hakseung
3
So, Kevin Kam Fung
3
Tussyadiah, Iis P.
3
Uysal, Muzaffer
3
Wong, IpKin Anthony
3
Woosnam, Kyle M.
3
Antón, Carmen
2
Barnes, Donald C.
2
Basso, Kenny
2
Beatty, Sharon E.
2
Benkenstein, Martin
2
Black, Hulda G.
2
Camarero Izquierdo, Carmen
2
Carlson, Jamie
2
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
The journal of services marketing
Journal of business research : JBR
756
Journal of retailing and consumer services
682
Industrial marketing management : the international journal for industrial and high-tech firms
408
International journal of hospitality management
357
SpringerLink / Bücher
293
Tourism management : research, policies, practice
240
Journal of travel and tourism marketing
209
The service industries journal
203
The journal of business & industrial marketing
194
International journal of contemporary hospitality management
187
Journal of the Academy of Marketing Science
173
Journal of strategic marketing
170
Journal of hospitality marketing & management
158
International journal of electronic customer relationship management : IJECRM
141
Journal of marketing
131
Asia Pacific journal of marketing and logistics
125
Journal of service research : JSR
125
Journal of service management
122
The journal of brand management : an international journal
120
Psychology & marketing
118
The journal of product & brand management
118
Cogent business & management
113
Tourism management perspectives : TMP
113
Journal of retailing
110
Gabler Edition Wissenschaft
107
European journal of marketing : EJM
105
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
105
IZA Discussion Papers
104
Marketing intelligence & planning
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Journal of marketing management : MM
96
Services marketing quarterly
96
Service business
91
Technological forecasting & social change : an international journal
90
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
88
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
87
The international journal of bank marketing : IJBM
86
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
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ECONIS (ZBW)
371
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1
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1
Measuring tourist festival
experience
: development and validation of the PHF-TX model
Olivier, Lizette
;
Carlson, Jamie
;
Rahman, Syed Mahmudur
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
7
,
pp. 1530-1549
Persistent link: https://www.econbiz.de/10014368598
Saved in:
2
Can you ask "too much" of your customers?
Landers, V. Myles
;
Gabler, Colin B.
;
Hardman, Haley E.
; …
- In:
The journal of services marketing
37
(
2023
)
4
,
pp. 531-546
Persistent link: https://www.econbiz.de/10014276929
Saved in:
3
Living the
experience
before you go... but did it meet expectations? : the role of virtual reality during hotel bookings
McLean, Graeme J.
;
Barhorst, Jennifer Brannon
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
6
,
pp. 1233-1251
Persistent link: https://www.econbiz.de/10013258991
Saved in:
4
Customer ecosystems : exploring how ecosystem actors shape customer
experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
5
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
6
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
7
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
8
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
9
Characterizing ex situ value : a customer-dominant perspective on value
Heinonen, Kristina
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
8
,
pp. 1707-1721
Persistent link: https://www.econbiz.de/10014384378
Saved in:
10
Exploring the influence of touch points on tourist experiences at crisis impacted destinations
Krey, Nina
;
Dieck, M. Claudia tom
;
Wu, Shuang
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 39-54
Persistent link: https://www.econbiz.de/10014245276
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