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~isPartOf:"Services marketing quarterly"
~isPartOf:"International journal of hospitality management"
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Search: subject:"experience"
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Beziehungsmarketing
370
Relationship marketing
370
Consumer behaviour
245
Konsumentenverhalten
245
Customer satisfaction
200
Kundenzufriedenheit
200
Dienstleistungsqualität
182
Service quality
182
Hotel industry
98
Hotellerie
98
Gastronomie
79
Restaurant industry
79
Brand management
53
Markenführung
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Emotion
49
Brand image
43
Markenimage
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Hospitality industry
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Job satisfaction
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Krankenhaus
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Gastgewerbe
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Customer value
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Han, Heesup
17
Hyun, Sunghyup Sean
11
Mattila, Anna S.
11
Jang, Soocheong
10
Prentice, Catherine
7
Wong, IpKin Anthony
7
Qu, Hailin
6
Ahn, Jiseon
5
Kim, Wansoo
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Kim, Woo Gon
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Lehto, Xinran Y.
5
So, Kevin Kam Fung
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Bai, Billy
4
Busser, James A.
4
DiPietro, Robin B.
4
Foroudi, Pantea
4
Hwang, Jinsoo
4
Jeong, Miyoung
4
Lee, Choong-Ki
4
Pizam, Abraham
4
Ryu, Kisang
4
Shulga, Lenna V.
4
Song, Hak-jun
4
Tanford, Sarah
4
Torres, Edwin N.
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Wei, Wei
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Wu, Luorong
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Yu, Jongsik
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Altinay, Levent
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Back, Ki-Joon
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Chua, Bee-Lia
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Gao, Yixing
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Greene, Henry
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Ha, Jooyeon
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Hanks, Lydia
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Im, Jinyoung
3
Kang, Juhee
3
Lai, Ivan K. W.
3
Law, Chun Hung Roberts
3
Lee, Jin-soo
3
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Services marketing quarterly
International journal of hospitality management
Journal of business research : JBR
756
Journal of retailing and consumer services
682
Industrial marketing management : the international journal for industrial and high-tech firms
408
SpringerLink / Bücher
293
The journal of services marketing
245
Tourism management : research, policies, practice
240
Journal of travel and tourism marketing
209
The service industries journal
203
The journal of business & industrial marketing
194
International journal of contemporary hospitality management
187
Journal of the Academy of Marketing Science
173
Journal of strategic marketing
170
Journal of hospitality marketing & management
158
International journal of electronic customer relationship management : IJECRM
141
Journal of marketing
131
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
126
Asia Pacific journal of marketing and logistics
125
Journal of service research : JSR
125
Journal of service management
122
The journal of brand management : an international journal
120
Psychology & marketing
118
The journal of product & brand management
118
Tourism management perspectives : TMP
113
Journal of retailing
110
Cogent business & management
108
Gabler Edition Wissenschaft
107
European journal of marketing : EJM
105
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
105
IZA Discussion Papers
104
Marketing intelligence & planning
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Journal of marketing management : MM
96
Service business
91
Technological forecasting & social change : an international journal
90
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
88
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
87
The international journal of bank marketing : IJBM
86
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
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ECONIS (ZBW)
453
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1
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453
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1
Journey to a fond memory : how memorability mediates a dynamic customer
experience
and its consequent outcomes
Li, Jing
;
Ma, Forest
;
DiPietro, Robin B.
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209276
Saved in:
2
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
3
Unveiling the dynamics between consumer brand engagement,
experience
, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
4
A framework to improve the digital customer
experience
in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
5
Two decades of customer
experience
research in hospitality and tourism : a bibliometric analysis and thematic content analysis
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013266131
Saved in:
6
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
7
Hospitality to healthcare : patient
experience
academy, a successful alliance between the ChristianaCare Health System and the University of Delaware
Poorani, Ali A.
;
Fried Kline, Sheryl
;
DeMicco, Frederick J.
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334758
Saved in:
8
What an amazing
experience
! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
9
Let me engage you : peer engagement behaviour on peer-to-peer platforms
Marvi, Reza
;
Foroudi, Pantea
;
Fakhreddin, Farbod
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014487582
Saved in:
10
Antecedents and consequences of brand equity : evidence from Starbucks coffee brand
Ren, YuXuan
;
Choe, Yunseon
;
Song, Hak-jun
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013482336
Saved in:
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