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~isPartOf:"International journal of hospitality management"
~person:"Shum, Cass"
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Customer satisfaction
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Shum, Cass
Karatepe, Osman M.
12
Kim, Woo Gon
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9
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International journal of hospitality management
International journal of contemporary hospitality management
1
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
1
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ECONIS (ZBW)
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1
Safety or service? : effects of employee prosocial safety-rule-breaking on consumer satisfaction
Shum, Cass
;
Ghosh, Ankita
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209292
Saved in:
2
How observed customer mistreatment of supervisors affects employees' service sabotage : a cross-cultural examination from the deontic justice theory
Jiang, Wen
;
Shum, Cass
;
Min, Hyounae
;
Ding, Ye
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014310677
Saved in:
3
All people are created equal? : racial discrimination and its impact on hospitality career satisfaction
Shum, Cass
;
Gatling, Anthony
;
Garlington, Jaimi
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293821
Saved in:
4
Why do employees break rules? : understanding organizational rule-breaking behaviors in hospitality
Ghosh, Ankita
;
Shum, Cass
- In:
International journal of hospitality management
81
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012128305
Saved in:
5
Promoting innovation in hospitality companies through human resource management practices
Chang, Song
;
Gong, Yaping
;
Shum, Cass
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 812-818
Persistent link: https://www.econbiz.de/10009242161
Saved in:
6
The influence of hospitality leaders' relational transparency on followers' trust and deviance behaviors : mediating role of behavioral integrity
Gatling, Anthony
;
Shum, Cass
;
Book, Laura
;
Bai, Billy
- In:
International journal of hospitality management
62
(
2017
),
pp. 11-20
Persistent link: https://www.econbiz.de/10011702627
Saved in:
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