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~isPartOf:"International journal of contemporary hospitality management"
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Beziehungsmarketing
120
Relationship marketing
120
Consumer behaviour
68
Konsumentenverhalten
68
Customer satisfaction
53
Kundenzufriedenheit
53
Dienstleistungsqualität
47
Service quality
47
Hotel industry
43
Hotellerie
43
Brand management
23
Markenführung
23
Gastronomie
20
Restaurant industry
20
Brand image
15
Markenimage
15
Gastgewerbe
13
Hospitality industry
13
Brand
12
Customer loyalty
12
Markenartikel
12
Beschwerdemanagement
11
Complaint management
11
Viral marketing
11
Virales Marketing
11
Arbeitsverhalten
10
Customer integration
10
Customer service
10
Kundenintegration
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Kundenservice
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Work behaviour
10
Customer value
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Kundenwert
9
Tourism industry
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Tourismuswirtschaft
9
Emotion
8
Confidence
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Corporate Social Responsibility
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7
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7
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Han, Heesup
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Luu Trong Tuan
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Wong, IpKin Anthony
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Alnawas, Ibrahim
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Bilgihan, Anil
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Foroudi, Pantea
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Guchait, Priyanko
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Gursoy, Dogan
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Huang, Songshan
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Hwang, Jinsoo
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Hyun, Sunghyup Sean
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Karatepe, Osman M.
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Kim, Insin
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Kim, Seongseop
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Kim, Soyeon
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King, Ceridwyn
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Lee, Jin-soo
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Li, Yaoqi
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Lo, Ada S.
2
Mattila, Anna
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Raab, Carola
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Rahimi, Roya
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Sparks, Beverley
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Tanford, Sarah
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Wu, Luorong
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Abbott, JéAnna Lanza
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Aluri, Ajay
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International journal of contemporary hospitality management
Journal of business research : JBR
826
Journal of retailing and consumer services
612
Industrial marketing management : the international journal for industrial and high-tech firms
474
International journal of hospitality management
315
SpringerLink / Bücher
257
The journal of services marketing
231
The journal of business & industrial marketing
222
Journal of strategic marketing
209
The service industries journal
198
Journal of the Academy of Marketing Science
179
International journal of electronic customer relationship management : IJECRM
140
Cogent business & management
137
Journal of marketing
132
European Journal of Marketing
131
Tourism management : research, policies, practice
130
Journal of hospitality marketing & management
123
Journal of travel and tourism marketing
123
The journal of brand management : an international journal
123
The journal of product & brand management
121
Journal of service research : JSR
118
Asia Pacific journal of marketing and logistics
115
Marketing intelligence & planning
115
Journal of service management
110
Journal of retailing
108
Psychology & marketing
106
European journal of marketing : EJM
105
Gabler Edition Wissenschaft
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Services marketing quarterly
99
Journal of business ethics : JOBE
97
Journal of marketing management : MM
94
Technological forecasting & social change : an international journal
91
The international journal of bank marketing : IJBM
87
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
87
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
85
Service business
85
Journal of Business & Industrial Marketing
81
International journal of production economics
80
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
80
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ECONIS (ZBW)
133
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133
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1
From service-dominant
orientation
to positive customer outcomes : a self-determination model in the custom travel service context
Li, Mingfei
;
Huang, Shanshan
;
Deng, Aimin
;
Bai, Billy
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012798193
Saved in:
2
New insights into hotel customer's revisiting intentions, based on big data
Marandi, Aliakbar
;
Tasavori, Misagh
;
Najmi, Manoochehr
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 292-311
Persistent link: https://www.econbiz.de/10014483426
Saved in:
3
Impact of green marketing on peer-to-peer accommodation platform users' repurchase intention and positive word-of-mouth : mediation of trust and consumer identification
Huang, Songshan
;
Qu, Hua
;
Wang, Xuequn
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 691-712
Persistent link: https://www.econbiz.de/10014483762
Saved in:
4
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
5
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
6
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
7
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
8
Customer preferences for staycation package attributes
King, Brian
;
Tang, Mei Fung Candy
;
Fan, Tina P.
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1327-1352
Persistent link: https://www.econbiz.de/10014483843
Saved in:
9
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
10
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Kim, Jinkyung Jenny
;
Lee, Jin-soo
;
Han, Heesup
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 657-681
Persistent link: https://www.econbiz.de/10013546072
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