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~subject:"Service quality"
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Service quality
Arbeitsverhalten
171
Work behaviour
171
Personality psychology
111
Persönlichkeitspsychologie
111
Proactive personality
89
Job satisfaction
73
Arbeitszufriedenheit
72
Leistungsmotivation
70
Work motivation
70
Führungsstil
63
Leadership style
63
Organizational behaviour
62
Verhalten in Organisationen
62
Innovation
59
Environmental management
55
Umweltmanagement
55
Firm performance
52
Unternehmenserfolg
52
Innovation management
48
Innovationsmanagement
48
Career development
47
Karriereplanung
47
proactive personality
43
Arbeitsleistung
41
Job performance
41
Proactive behavior
36
Erwerbsverlauf
34
Occupational attainment
34
Entrepreneurship
33
Marketing management
33
Marketingmanagement
33
proactive behavior
33
Dienstleistungsqualität
32
Entrepreneurship approach
32
Corporate Social Responsibility
31
Corporate social responsibility
30
China
29
Human Resource Management
29
Personalmanagement
29
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32
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Lyu, Yijing
5
Ye, Yijiao
4
Zhou, Xing
3
Chen, Mengyuan
2
Cheng, Bao
2
Deng, Xincai
2
Dong, Huijuan
2
Dong, Yanan
2
Dong, Yun
2
Guo, Gongxing
2
Jiang, Jing
2
Kwan, Ho Kwong
2
Li, Weiwen
2
Li, Yan
2
Peng, Yan
2
Qiu, Canhua
2
Yuan, Yuan
2
Zhu, Hong
2
Abuelhassan Elshazly Abuelhassan
1
Al Shaer, Aisha Saif
1
AlGassim, Ali
1
Carlgren, Lisa
1
Chen, Hsi-Tien
1
Chen, Lihan
1
Chen, Yuanyi
1
Cheng, Tan
1
Choo, Wei Chong
1
Delana, Kraig
1
Ellinger, Alexander E.
1
Farouk, Sherine
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1
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1
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1
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International journal of hospitality management
5
International journal of contemporary hospitality management
4
Journal of hospitality marketing & management
4
Manufacturing & service operations management : M & SOM
2
The service industries journal
2
Asia Pacific business review
1
Asia Pacific journal of management
1
Cogent business & management
1
Contemporary accounting research : the journal of the Canadian Academic Accounting Association
1
Cornell hospitality quarterly : CQ
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Journal of health organization and management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality and tourism insights
1
Journal of management & organization : JMO
1
Journal of service theory and practice : JSTP
1
Technological forecasting & social change : an international journal
1
The international journal of productivity and performance management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism review
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ECONIS (ZBW)
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1
Improving customer satisfaction in
proactive
service design : a Kano model approach
Wenninger, Annette
;
Rau, Daniel
;
Röglinger, Maximilian
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
3
,
pp. 1399-1418
Persistent link: https://www.econbiz.de/10013463446
Saved in:
2
Promoting
proactive
auditing behaviors
Peecher, Mark E.
;
Ricci, Michael A.
- In:
Contemporary accounting research : the journal of the …
41
(
2024
)
1
,
pp. 620-644
Persistent link: https://www.econbiz.de/10014518440
Saved in:
3
Being friendly and competent : service robots'
proactive
behavior facilitates customer value co-creation
Song, Jinzhu
;
Gao, Yanhuan
;
Huang, Youlin
;
Chen, Lihan
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014476984
Saved in:
4
The role of customer orientation in creating customer value in fast-food restaurants
Helal, Mohamed Youssef Ibrahim
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2359-2381
Persistent link: https://www.econbiz.de/10014446374
Saved in:
5
Employees'
proactive
customer service performance in hospitality : impacts of customer mistreatment and team performance pressure
Jiang, Jing
;
Yuan, Yuan
;
Dong, Yanan
;
Dong, Huijuan
- In:
Tourism review
78
(
2023
)
6
,
pp. 1414-1432
Persistent link: https://www.econbiz.de/10014511717
Saved in:
6
What's wrong with different empowerment? : the effect of differentiated empowering leadership on employee
proactive
service
Dong, Yanan
;
Zhao, Xinyuan
;
Yuan, Yuan
;
Dong, Huijuan
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
7
,
pp. 1187-1214
Persistent link: https://www.econbiz.de/10014366188
Saved in:
7
Antecedents of
proactive
customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
8
Cultural intelligence and
proactive
service performance : mediating and moderating role of leader's collaborative nature, cultural training and emotional labor
Al Shaer, Aisha Saif
;
Jabeen, Fauzia
;
Jose, Saju
; …
- In:
Journal of health organization and management
37
(
2023
)
3
,
pp. 379-406
Persistent link: https://www.econbiz.de/10014303255
Saved in:
9
Do illegitimate tasks undermine hospitality employees'
proactive
customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
10
Killing the service fire : leader aggressive humour undermines hospitality employees'
proactive
customer service performance
Sun, Zhuanzhuan
;
He, Yanzhen
;
Liu, Xiao-Xiao
;
Ye, Yijiao
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 933-950
Persistent link: https://www.econbiz.de/10013546094
Saved in:
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