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Search: subject:"service blueprinting"
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Dienstleistungsqualität
7
Service quality
7
Dienstleistungssektor
6
Service industry
6
Business process management
5
Prozessmanagement
5
Service blueprinting
5
service blueprinting
5
Dienstleistung
4
Services
4
Customer satisfaction
3
Dienstleistungsmarketing
3
Kundenzufriedenheit
3
Services marketing
3
Beziehungsmarketing
2
Dienstleistungsmanagement
2
Quality management
2
Qualitätsmanagement
2
Relationship marketing
2
Service management
2
service quality
2
Benchmarking
1
Betriebliche Wertschöpfung
1
Bundling strategy
1
Business network
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Business services
1
Co-creation
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Consumer behaviour
1
Customer integration
1
Customer value
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Demand-based pricing
1
Developing
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Einführung
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Experience Design Board
1
Experience-centric service (ExS)
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Implementation
1
Industrie
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Knowledge management
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Calabrese, Armando
2
Brouwer-Hadzialic, Lejla
1
Buics, László
1
Ceric, Arnela
1
Corbò, Michele
1
D'Alessandro, Steven
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Daniel, Beverungen
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De Francesco, Federico
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Eisinger Balassa, Boglárka
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Fließ, Sabine
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Haapasalo, Harri
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Harkonen, Janne
1
Johnson, Lester W.
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Kleinaltenkamp, Michael
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Kostopoulos, Giannis
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Lim, Chiehyeon
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Matzner, Martin
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Müller, Oliver
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Ralf, Knackstedt
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Rizomyliotis, Ioannis
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Business process management journal
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IEEE transactions on engineering management : EM
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International journal of six sigma and competitive advantage : IJSSCA
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Journal of business research : JBR
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of retailing and consumer services
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Journal of service management
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Journal of strategic marketing
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Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (Online)
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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1
Analyzing public service processes from customer and employee perspectives by using
service
blueprinting
and business process modelling
Buics, László
;
Eisinger Balassa, Boglárka
- In:
Proceedings of the ENTRENOVA - ENTerprise REsearch …
6
(
2020
)
1
,
pp. 195-211
as a whole (contact affair procedures in case of patchwork families) with
Service
Blueprinting
and Business Process …
Persistent link: https://www.econbiz.de/10012542979
Saved in:
2
Commentary essay on "blueprinting the service company - managing service processes efficiently"
Fließ, Sabine
;
Kleinaltenkamp, Michael
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
3
,
pp. 281-292
Persistent link: https://www.econbiz.de/10012257899
Saved in:
3
Experience Design Board: a tool for visualizing and designing experience-centric service delivery processes
Lim, Chiehyeon
;
Kim, Kwang-Jae
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 142-151
Persistent link: https://www.econbiz.de/10011929919
Saved in:
4
Service productisation : systematising and defining an offering
Harkonen, Janne
;
Tolonen, Arto
;
Haapasalo, Harri
- In:
Journal of service management
28
(
2017
)
5
,
pp. 936-971
Persistent link: https://www.econbiz.de/10011801843
Saved in:
5
Using blueprinting and benchmarking to identify marketing resources that help co-create customer value
Ceric, Arnela
;
D'Alessandro, Steven
;
Soutar, Geoffrey N.
; …
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5653-5661
Persistent link: https://www.econbiz.de/10011597433
Saved in:
6
Case study : using value stream mapping in the educational process : how focusing on student actions can help depict the teaching process
Brouwer-Hadzialic, Lejla
;
Wiegel, Vincent
- In:
International journal of six sigma and competitive …
10
(
2016
)
1
,
pp. 50-61
Persistent link: https://www.econbiz.de/10011660894
Saved in:
7
Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Saved in:
8
A pricing approach for service companies : service blueprint as a tool of demand-based pricing
Calabrese, Armando
;
De Francesco, Federico
- In:
Business process management journal
20
(
2014
)
6
,
pp. 906-921
Persistent link: https://www.econbiz.de/10010432330
Saved in:
9
How to reduce the negative impact of customer non-compliance : an empirical study
Kostopoulos, Giannis
;
Gounaris, Spiros
;
Rizomyliotis, …
- In:
Journal of strategic marketing
22
(
2014
)
6
,
pp. 513-529
Persistent link: https://www.econbiz.de/10010489665
Saved in:
10
Bridging the gap between manufacturing and service through IT-based boundary objects
Jörg, Becker
;
Daniel, Beverungen
;
Ralf, Knackstedt
; …
- In:
IEEE transactions on engineering management : EM
60
(
2013
)
3
,
pp. 468-482
Persistent link: https://www.econbiz.de/10009784832
Saved in:
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