//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"services management"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsmanagement
309
Service management
309
Dienstleistung
92
Dienstleistungsqualität
91
Service quality
91
Dienstleistungssektor
67
Service industry
64
Beziehungsmarketing
60
Relationship marketing
60
Management
55
Services
52
Dienstleistungsmarketing
35
Qualitätsmanagement
35
Services marketing
35
Customer satisfaction
34
Kundenzufriedenheit
34
Deutschland
33
Germany
33
Quality management
33
Customer service
30
Kundenservice
30
Service innovation
29
Theorie
29
Theory
29
Dienstleistungsinnovation
25
Consumer behaviour
24
Konsumentenverhalten
24
Customer integration
23
Kundenintegration
23
Dienstleistungsbetrieb
22
Prozessmanagement
20
Betriebliche Wertschöpfung
19
Business process management
19
Gesundheitswesen
19
Health care system
19
Value creation
19
Innovation
18
Hotel industry
16
Hotellerie
16
financial services management
15
more ...
less ...
Online availability
All
Undetermined
Free
198
Type of publication
All
Article
190
Book / Working Paper
141
Journal
10
Type of publication (narrower categories)
All
Article in journal
139
Aufsatz in Zeitschrift
139
Aufsatz im Buch
29
Aufsatzsammlung
29
Book section
29
Hochschulschrift
19
Collection of articles of several authors
14
Sammelwerk
14
Lehrbuch
13
Handbook
7
Handbuch
7
Konferenzschrift
6
Textbook
6
Thesis
6
Case study
5
Fallstudie
5
Conference paper
3
Konferenzbeitrag
3
Arbeitspapier
2
Festschrift
2
Graue Literatur
2
Non-commercial literature
2
Working Paper
2
Bibliografie
1
Bibliografie enthalten
1
Bibliography included
1
Conference proceedings
1
more ...
less ...
Language
All
English
217
German
105
Undetermined
21
Author
All
Bruhn, Manfred
28
Hadwich, Karsten
15
Haller, Sabine
8
Fließ, Sabine
4
Spohrer, James C.
4
Stauss, Bernd
4
Bryson, John R.
3
Kijima, Kyoichi
3
Leimeister, Jan Marco
3
Papadimitriou, Antigoni
3
Pfannstiel, Mario A.
3
Rasche, Christoph
3
Roth, Stefan
3
Subramony, Mahesh
3
Woratschek, Herbert
3
Altenfelder, Kai
2
Anderson, Sidney
2
Angelis, Jannis
2
Aulōnitēs, Geōrgios I.
2
Bowen, David E.
2
Bruglieri, Maurizio
2
Börchers, Kirstin
2
Cater-Steel, Aileen
2
Chase, Richard B.
2
Clinton, Suzanne
2
Daniels, Peter W.
2
Döring, Stefan
2
Fuglsang, Lars
2
Goltz, Jeffrey W.
2
Gouthier, Matthias H. J.
2
Grönroos, Christian
2
Gursoy, Dogan
2
Heggde, Githa S.
2
Heinonen, Kristina
2
Hoppe, Hans Joachim
2
Horbel, Chris
2
Hänssler, Karl Heinz
2
Kieliszewski, Cheryl A.
2
Krenkler, Wolfgang
2
Kuntsche, Peter
2
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
16
Springer Gabler <Firma>
4
Springer-Verlag GmbH
4
IGI Global
3
ICServ <5., 2017, Wien>
1
Palgrave Macmillan <Firma>
1
Peter Lang GmbH
1
Springer International Publishing
1
Springer Science + Business Media LLC
1
more ...
less ...
Published in...
All
SpringerLink / Bücher
48
International Journal of Financial Services Management
15
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Springer eBook Collection
11
Forum Dienstleistungsmanagement
10
Journal of service management
9
International journal of hospitality management
7
Journal of business research : JBR
7
Research
6
The journal of services marketing
5
Fokus Dienstleistungsmarketing
4
International journal of contemporary hospitality management
4
Lehrbuch
4
Service Science: Research and Innovations in the Service Economy
4
Journal of retailing and consumer services
3
Manufacturing & service operations management : M & SOM
3
Marketing intelligence & planning
3
Public management review
3
Service business
3
Service systems science
3
Services marketing quarterly
3
Springer eBooks / Business and Economics
3
The service industries journal
3
Academy of Management perspectives : AMP
2
Applied Marketing Science / Angewandte Marketingforschung
2
BWL Tourismus 8-2011
2
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Betriebswirtschaftliche Forschungsergebnisse
2
Business process management journal
2
Die Betriebswirtschaft : DBW
2
European journal of operational research : EJOR
2
Human resource management review
2
International Journal of Public Policy
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of production research
2
International journal of productivity and quality management : IJPQM
2
International journal of services and operations management : IJSOM
2
Journal of nonprofit & public sector marketing
2
Journal of service research : JSR
2
more ...
less ...
Source
All
ECONIS (ZBW)
319
RePEc
21
BASE
1
Showing
1
-
10
of
341
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Guest editorial: the sport x service experience : an opportunity for sport service management research
Kunkel, Thilo
;
Funk, Daniel C.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 46-52
Persistent link: https://www.econbiz.de/10014456576
Saved in:
2
The Era of New Services : New Services, New Infrastructure and Service Rules for the Future Society
Li, Lefei
-
2024
Services Everywhere -- Services in Complexity -- The Perspective of Networks -- The Perspective of Resources -- The Perspective of Needs -- The Perspective of Culture -- Principles of Service Design and Innovation.
Persistent link: https://www.econbiz.de/10014483982
Saved in:
3
The future of research on customer-to-customer interaction (CCI)
Nicholls, Richard
- In:
A Research Agenda for Service Marketing
,
(pp. 183-221)
.
2024
Persistent link: https://www.econbiz.de/10014517969
Saved in:
4
Managing volunteer service in China : a cross-sectoral comparison
Hu, Ming
- In:
Nonprofit management & leadership
34
(
2023
)
1
,
pp. 155-177
Persistent link: https://www.econbiz.de/10014380405
Saved in:
5
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
6
Demand management approaches in services sector and influence on company performance
Rajani, Renu L.
;
Heggde, Githa S.
;
Kumar, Rupesh
; …
- In:
The international journal of productivity and …
72
(
2023
)
10
,
pp. 2808-2837
Persistent link: https://www.econbiz.de/10014431852
Saved in:
7
The evolution of B2B strategies in the rise of value co-creation and service management
Chowdhury, Naushaba
;
Balaraman, Pravin
;
Liu, Jonathan
- In:
Journal of strategy and management
16
(
2023
)
4
,
pp. 708-732
Persistent link: https://www.econbiz.de/10014433014
Saved in:
8
Value processes and lifecycles in networks for public service innovation
Rubalcaba-Bermejo, Luis
;
Peralta Bellmont, Alberto
- In:
Public management review
25
(
2023
)
9
,
pp. 1776-1795
Persistent link: https://www.econbiz.de/10014447707
Saved in:
9
Traveler attitudes toward biometric data-enabled hotel services : can risk education play a role?
Lehto, Xinran Y.
;
Park, Soona
;
Mohamed, Mohamed E.
; …
- In:
The Cornell hospitality quarterly
64
(
2023
)
1
,
pp. 74-94
Persistent link: https://www.econbiz.de/10014229651
Saved in:
10
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->