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~subject:"United States"
~subject:"Consumer behaviour"
~subject:"Dienstleistungsbetrieb"
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United States
Consumer behaviour
Dienstleistungsbetrieb
Dienstleistungsmanagement
1,576
Service management
1,574
Dienstleistung
541
Dienstleistungsqualität
267
Service quality
267
Deutschland
257
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253
Dienstleistungssektor
250
Theorie
237
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237
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235
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228
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226
services management
221
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211
Services
153
Dienstleistungsmarketing
118
Services marketing
118
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110
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110
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99
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94
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93
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88
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88
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88
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88
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86
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86
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85
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81
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Bruhn, Manfred
17
Corsten, Hans
6
Fitzsimmons, James A.
4
Fitzsimmons, Mona J.
4
Batt, Rosemary L.
3
Chase, Richard B.
3
Doellgast, Virginia
3
Gössinger, Ralf
3
Hadwich, Karsten
3
Kwon, Hyunji
3
Luczak, Holger
3
Mattila, Anna S.
3
Pepels, Werner
3
Roth, Stefan
3
Verma, Rohit
3
Aulōnitēs, Geōrgios I.
2
Cheng, T. C. E.
2
Christen, Elisabeth
2
Conger, Sue
2
Dasu, Sriram
2
Dorne, Raphael
2
Edvardsson, Bo
2
Ely, David P.
2
Francois, Joseph F.
2
Gardini, Marco A.
2
Grönroos, Christian
2
Gursoy, Dogan
2
Holtbrügge, Dirk
2
Horbel, Chris
2
Höck, Michael
2
Iacobucci, Dawn
2
Joglekar, Nitin
2
Kovner, Anthony R.
2
Lasshof, Britta
2
Lesaint, David
2
Lucas, Anthony F.
2
Løwendahl, Bente R.
2
Owusu, Gilbert
2
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2
Popp, Bastian
2
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Dienstleistungskolloquium <2, 2004, Kaiserslautern>
1
Dienstleistungskolloquium <5, 2006, Kaiserslautern>
1
Josef Eul Verlag GmbH
1
Technische Universität Hamburg-Harburg / Institut für Logistik und Unternehmensführung
1
Technische Universität Kaiserslautern / Lehrstuhl für Unternehmensrechnung und Controlling
1
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1
Zukunftsinitiative Rheinland-Pfalz
1
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SpringerLink / Bücher
7
Journal of service management
6
The journal of services marketing
6
International journal of hospitality management
5
Journal of service research : JSR
5
Forum Dienstleistungsmanagement
4
International journal of contemporary hospitality management
4
Journal of retailing and consumer services
4
Lehr- und Handbücher der Betriebswirtschaftslehre
4
Global cases on hospitality industry
3
Harvard business review : HBR
3
Health care management review : HCM review
3
International journal of services, economics and management
3
Journal of business research : JBR
3
Managing service quality : MSQ ; an international journal
3
Marketing intelligence & planning
3
Services marketing quarterly
3
Betriebswirtschaftliche Forschung zur Unternehmensführung
2
Betriebswirtschaftliche Forschungsergebnisse
2
Cornell hospitality quarterly : CQ
2
Faculty & research / Insead : working paper series
2
Fokus Dienstleistungsmarketing
2
Gabler Edition Wissenschaft / Quantitatives Controlling
2
Information systems management
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Journal of engineering and technology management : JET-M
2
Professionelles Sales & Service Management : Vorsprung durch konsequente Kundenorientierung
2
Schriften zum Produktionsmanagement
2
Springer eBook Collection / Business and Economics
2
The Routledge handbook of service research insights and ideas
2
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
2
A Research Agenda for Service Marketing
1
Alternative market research methods : market sensing
1
Beiträge zur Controlling-Forschung
1
Brookings trade forum
1
Business process management journal
1
California management review
1
Controlling
1
Copenhagen studies in economics and management / A
1
DUV / Wirtschaftswissenschaft
1
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ECONIS (ZBW)
231
RePEc
2
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1
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1
The future of research on customer-to-customer interaction (CCI)
Nicholls, Richard
- In:
A Research Agenda for Service Marketing
,
(pp. 183-221)
.
2024
Persistent link: https://www.econbiz.de/10014517969
Saved in:
2
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
3
Quality Management for Services : Handbook for Successful Quality Management. Principles - Concepts - Methods
Bruhn, Manfred
-
2023
Basics of quality management for services -- Analysis of service quality -- Planning and control of quality management for services -- Implementation of quality management for services -- Quality controlling for services.
Persistent link: https://www.econbiz.de/10014318543
Saved in:
4
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
5
How well designed is your servicescape?
Nair, K. Unnikrishnan
;
Kumar, Deepak S.
;
Purani, Keyoor
- In:
Marketing intelligence & planning
40
(
2022
)
3
,
pp. 388-407
Persistent link: https://www.econbiz.de/10013172970
Saved in:
6
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
7
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
Saved in:
8
Optimal structure of experiential services : review and extensions
Roels, Guillaume
-
2019
Persistent link: https://www.econbiz.de/10012063126
Saved in:
9
It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus
;
Salomonson, Nicklas
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
Saved in:
10
Customer-dominant service logic
Heinonen, Kristina
;
Strandvik, Tore
- In:
The Routledge handbook of service research insights and …
,
(pp. 69-89)
.
2020
Persistent link: https://www.econbiz.de/10012238611
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