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~subject:"United States"
~type_genre:"Book section"
~type_genre:"Reprint"
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Search: subject:"services management"
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United States
Dienstleistungsmanagement
382
Service management
382
Deutschland
72
Germany
72
Theorie
60
Theory
60
Beziehungsmarketing
46
Relationship marketing
46
Dienstleistungssektor
35
Service industry
35
Customer integration
28
Kundenintegration
28
Business process management
25
Prozessmanagement
25
Bundling strategy
23
Dienstleistungsqualität
23
Leistungsbündel
23
Service quality
23
Hospital
22
Krankenhaus
22
Dienstleistung
21
Services
21
Betriebliche Wertschöpfung
20
Value creation
20
Dienstleistungsmarketing
19
Hotel industry
19
Hotellerie
19
Services marketing
19
IT service provider
17
IT-Dienstleister
17
Brand management
15
Business network
15
Higher education institution
15
Hochschule
15
Markenführung
15
Productivity
15
Produktivität
15
Unternehmensnetzwerk
15
Controlling
14
Management control
14
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Article
11
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Book section
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55
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55
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10
Graue Literatur
6
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6
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5
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5
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5
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5
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3
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1
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1
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1
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English
10
German
1
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Anderson, Sidney T.
1
Batt, Rosemary L.
1
Chathoth, Prakash K.
1
Doellgast, Virginia
1
Flint, Daniel J.
1
Fowler, Kendra
1
Gammelgaard, Britta
1
Goldschmidt-Clermont, Pascal J.
1
Hackley, Christopher E.
1
Heinonen, Kristina
1
Heskett, James L.
1
Johnston, Robert
1
Jones, Thomas O.
1
Kwon, Hyunji
1
Loveman, Gary W.
1
Mitronen, Lasse
1
Olsen, Michael D.
1
Rayburn, Steven W.
1
Rintamäki, Timo
1
Sasser, W. E.
1
Schlesinger, Leonard A.
1
Strandvik, Tore
1
Tien, James M.
1
Tiwsakul, Amy Rungpaka
1
Walther, Stefan
1
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Published in...
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The Routledge handbook of service research insights and ideas
2
Engineering the system of healthcare delivery
1
Global cases on hospitality industry
1
Handbook of global supply chain management
1
Harvard business review : HBR
1
Mit Dienstleistungen die Zukunft gestalten : [Impulse aus Forschung und Praxis] ; Beiträge der 8. Dienstleistungstagung des BMBF
1
Operations management ; Vol. 1
1
Remaking management : between global and local
1
Service systems science
1
The next available operator : managing human resources in Indian business process outsourcing industry
1
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ECONIS (ZBW)
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1
Customer-dominant service logic
Heinonen, Kristina
;
Strandvik, Tore
- In:
The Routledge handbook of service research insights and …
,
(pp. 69-89)
.
2020
Persistent link: https://www.econbiz.de/10012238611
Saved in:
2
Service process design and management
Rayburn, Steven W.
;
Anderson, Sidney T.
;
Fowler, Kendra
- In:
The Routledge handbook of service research insights and …
,
(pp. 227-240)
.
2020
Persistent link: https://www.econbiz.de/10012238639
Saved in:
3
Creating information-based customer value with service systems in retailing
Rintamäki, Timo
;
Mitronen, Lasse
- In:
Service systems science
,
(pp. 145-162)
.
2016
Persistent link: https://www.econbiz.de/10011578972
Saved in:
4
Industrialisierung : Erfolgskonzept für nachhaltigen Erfolg im europäischen Lkw-Ladungsverkehr?
Walther, Stefan
- In:
Mit Dienstleistungen die Zukunft gestalten : [Impulse …
,
(pp. 39-47)
.
2011
Persistent link: https://www.econbiz.de/10008903862
Saved in:
5
Engineering healthcare as a service system
Tien, James M.
;
Goldschmidt-Clermont, Pascal J.
- In:
Engineering the system of healthcare delivery
,
(pp. 277-297)
.
2009
Persistent link: https://www.econbiz.de/10003985661
Saved in:
6
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
The next available operator : managing human resources …
,
(pp. 217-252)
.
2009
Persistent link: https://www.econbiz.de/10003923645
Saved in:
7
Putting the service-profit chain to work
Heskett, James L.
;
Jones, Thomas O.
;
Loveman, Gary W.
; …
- In:
Harvard business review : HBR
86
(
2008
)
7/8
,
pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
Saved in:
8
Comparative management practices in international advertising agencies in the United Kingdom, Thailand and the United States
Hackley, Christopher E.
;
Tiwsakul, Amy Rungpaka
- In:
Remaking management : between global and local
,
(pp. 380-403)
.
2008
Persistent link: https://www.econbiz.de/10003691110
Saved in:
9
A macroanalysis of labor productivity as a value driver in the lodging industry
Chathoth, Prakash K.
;
Olsen, Michael D.
- In:
Global cases on hospitality industry
,
(pp. 179-195)
.
2008
Persistent link: https://www.econbiz.de/10003761929
Saved in:
10
Value and customer service management
Flint, Daniel J.
;
Gammelgaard, Britta
- In:
Handbook of global supply chain management
,
(pp. 51-63)
.
2007
Persistent link: https://www.econbiz.de/10003393874
Saved in:
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