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~isPartOf:"Journal of service research : JSR"
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Search: subject:"tertiary"
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Dienstleistungssektor
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ECONIS (ZBW)
75
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61
Service design for experience-centric services
Zomerdijk, Leonieke G.
;
Voss, Christopher A.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 67-82
Persistent link: https://www.econbiz.de/10003959017
Saved in:
62
Toward a provider-based view on the design and delivery of quality e-service encounters
Cho, Yun Kyung
;
Menor, Larry J.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 83-95
Persistent link: https://www.econbiz.de/10003959018
Saved in:
63
Customer and frontline employee influence on new service development performance
Melton, Horace L.
;
Hartline, Michael D.
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 411-425
Persistent link: https://www.econbiz.de/10008736074
Saved in:
64
The role of knowledge management strategies and task knowledge in stimulating service innovation
Storey, Chris
;
Kahn, Kenneth B.
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 397-410
Persistent link: https://www.econbiz.de/10008736075
Saved in:
65
Organizational service climate drivers of the American Customer Satisfaction Index (ACSI) and financial and market performance
Schneider, Benjamin
;
Macey, William H.
;
Lee, Wayne C.
; …
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 3-14
Persistent link: https://www.econbiz.de/10003877621
Saved in:
66
Consequences of forcing consumers to use technology-based self-service
Reinders, Machiel J.
;
Dabholkar, Pratibha A.
;
Frambach, …
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 107-123
Persistent link: https://www.econbiz.de/10003776093
Saved in:
67
Return on community for consumers and service establishments
Rosenbaum, Mark S.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
Saved in:
68
Who wants a relationship anyway? : conditions when consumers expect a relationship with their service provider
Danaher, Peter J.
;
Conroy, Denise M.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 43-62
Persistent link: https://www.econbiz.de/10003750012
Saved in:
69
Teaching urban history in Italian universities
Lanaro, Paola
(
contributor
);
Favero, Giovanni
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003397229
Saved in:
70
Role of science & technology, higher education and research in regional socio-economic development
Shukla, Rajesh
(
contributor
);
Kakar, Preeti
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003461858
Saved in:
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