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~person:"Söderlund, Magnus"
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Söderlund, Magnus
Stauss, Bernd
19
Thomas, Oliver
14
Pepels, Werner
13
Mattila, Anna S.
10
Wirtz, Jochen
10
Edvardsson, Bo
9
Fellmann, Michael
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Gelbrich, Katja
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Gustafsson, Anders
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Van Vaerenbergh, Yves
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Hinterhuber, Hans H.
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Kumar, Anuj
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Nüttgens, Markus
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Walsh, Gianfranco
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Barnes, Donald C.
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Bliemel, Friedhelm
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Fassott, Georg
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Gouthier, Matthias
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Helmke, Stefan
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McColl-Kennedy, Janet R.
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Miao, Li
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Netessine, Serguei
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Schlicker, Michael
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Sharma, Piyush
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Shin, Hyunju
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Sirianni, Nancy J.
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Bowen, David E.
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Collier, Joel E.
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Dangelmaier, Wilhelm
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Gruber, Thorsten
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Journal of retailing and consumer services
3
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
Technological forecasting & social change : an international journal
1
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ECONIS (ZBW)
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1
Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
2
Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171941
Saved in:
3
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
4
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
5
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
6
Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 305-320
Persistent link: https://www.econbiz.de/10009769856
Saved in:
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