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~isPartOf:"The service industries journal"
~isPartOf:"New technology, work and employment"
~subject:"United Kingdom"
~subject:"Callcenter"
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Search: subject_exact:"Arbeitszufriedenheit"
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United Kingdom
Callcenter
Arbeitszufriedenheit
75
Job satisfaction
75
Employee retention
17
Mitarbeiterbindung
17
Leistungsmotivation
16
Work motivation
16
Arbeitskräfte
12
Arbeitsverhalten
12
Work behaviour
12
Workforce
12
Hotel industry
11
Hotellerie
11
Satisfaction
11
Zufriedenheit
11
Arbeitsbedingungen
10
Lebensqualität
10
Quality of life
10
Stress
10
Work stress
10
Working conditions
10
Dienstleistungsqualität
9
Großbritannien
9
Service quality
9
Arbeitsmobilität
8
Familie-Beruf
8
Labour mobility
8
Work-life balance
8
Customer satisfaction
7
Kundenzufriedenheit
7
Tourism employees
7
Tourismusberufe
7
Beziehungsmarketing
6
Organizational behaviour
6
Relationship marketing
6
Telearbeit
6
Telework
6
Verhalten in Organisationen
6
job satisfaction
6
Arbeitsbeziehungen
5
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13
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Danford, Andy
2
Richardson, Mike
2
Stewart, Paul
2
Backhouse, Chris J.
1
Bloemer, Johanna M.
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Cavazotte, Flavia
1
Coleman, Philip
1
Deery, Stephen
1
Dun, Zanna van
1
Durbin, Sue
1
Fisher, Ron
1
Henseler, Jörg
1
Jaaron, Ayham A. M.
1
Jones, Eleri
1
Lasmar, Luis Cesar Chehab
1
McBride, Jo
1
McPhail, Ruth
1
Moreno, Valter
1
Nath, Vandana
1
Ritchie, Caroline
1
Sandiford, Peter John
1
Seymour, Diane
1
Smith, Andrew
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Sobaih, Abu Elnasr
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Tailby, Stephanie
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The service industries journal
New technology, work and employment
Discussion paper series / IZA
53
IZA Discussion Paper
13
The international journal of human resource management
13
Human relations
12
Industrial relations journal
11
Discussion paper
8
Human resource management journal
8
International journal of manpower
8
Employee relations
7
GLO discussion paper
7
Journal of managerial psychology
7
Work, employment & society : a journal of the British Sociological Association
7
Applied economics
6
BJIR : an international journal of employment relations
5
British journal of industrial relations : BJIR ; an international journal of employment relations
5
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
5
Labour : review of labour economics and industrial relations
5
OECD Employment and Labour Market Statistics
5
CESifo working papers
4
Discussion papers / National Institute of Economic and Social Research
4
Discussion papers in economics
4
European management journal
4
ILR review : the journal of work and policy
4
International journal of hospitality management
4
Journal of vocational behavior
4
Labour economics : official journal of the European Association of Labour Economists
4
SpringerLink / Bücher
4
Academy of Management journal : AMJ
3
British journal of management : BJM
3
Discussion paper / Tinbergen Institute
3
Discussion paper series / Forschungsinstitut zur Zukunft der Arbeit
3
Discussion papers / University of Kent, School of Economics
3
Economic and industrial democracy
3
Economics letters
3
European journal of international management : EJIM
3
International journal of social economics
3
Journal of health organization and management
3
Oxford economic papers
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ECONIS (ZBW)
13
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1
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13
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13
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date (oldest first)
1
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
2
Why do off-shored Indian call centre workers want to leave their jobs?
Deery, Stephen
;
Nath, Vandana
;
Walsh, Janet
- In:
New technology, work and employment
28
(
2013
)
3
,
pp. 212-226
Persistent link: https://www.econbiz.de/10010231748
Saved in:
3
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
4
Good to be home? : time-use and satisfaction levels among home-based teleworkers
Wheatley, Dan
- In:
New technology, work and employment
27
(
2012
)
3
,
pp. 224-241
Persistent link: https://www.econbiz.de/10009673733
Saved in:
5
Internal labour markets as a strategic tool : a comparative study of UK and Chinese hotels
Fisher, Ron
;
McPhail, Ruth
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 137-152
Persistent link: https://www.econbiz.de/10008904672
Saved in:
6
Systems thinking for call centre service design : affective commitment implications in manufacturing enterprises
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 613-628
Persistent link: https://www.econbiz.de/10008937413
Saved in:
7
Part-time restaurant employee perceptions of management practices : an empirical investigation
Sobaih, Abu Elnasr
;
Coleman, Philip
;
Ritchie, Caroline
; …
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1749-1768
Persistent link: https://www.econbiz.de/10009298395
Saved in:
8
Exploring public house employee's perceptions of their status : a UK case study
Sandiford, Peter John
;
Seymour, Diane
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1063-1076
Persistent link: https://www.econbiz.de/10003996089
Saved in:
9
"You don't need a weatherman to know which way the wind blows" : public sector reform and its impact upon climatology scientists in the UK
Danford, Andy
;
Durbin, Sue
;
Richardson, Mike
- In:
New technology, work and employment
24
(
2009
)
3
,
pp. 215-229
Persistent link: https://www.econbiz.de/10003909353
Saved in:
10
Partnership, high performance work systems and quality of working life
Danford, Andy
;
Richardson, Mike
;
Stewart, Paul
;
Tailby, …
- In:
New technology, work and employment
23
(
2008
)
3
,
pp. 151-166
Persistent link: https://www.econbiz.de/10003775618
Saved in:
11
Collective and individual forms of resistance in a public-private partnership : a case study of National Savings and Investments
Smith, Andrew
- In:
New technology, work and employment
23
(
2008
)
3
,
pp. 197-212
Persistent link: https://www.econbiz.de/10003775640
Saved in:
12
The limits of high performance work systems in unionised craft-based work settings
McBride, Jo
- In:
New technology, work and employment
23
(
2008
)
3
,
pp. 213-228
Persistent link: https://www.econbiz.de/10003775642
Saved in:
13
Special issue: "High performance work systems"
Stewart, Paul
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003775745
Saved in:
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