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~isPartOf:"The service industries journal"
~isPartOf:"New technology, work and employment"
~subject:"United Kingdom"
~subject:"Dienstleistungsqualität"
~subject:"Hotellerie"
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United Kingdom
Dienstleistungsqualität
Hotellerie
Arbeitszufriedenheit
71
Job satisfaction
71
Employee retention
16
Mitarbeiterbindung
16
Leistungsmotivation
14
Work motivation
14
Arbeitsverhalten
11
Hotel industry
11
Work behaviour
11
Arbeitsbedingungen
10
Arbeitskräfte
10
Satisfaction
10
Stress
10
Work stress
10
Workforce
10
Working conditions
10
Zufriedenheit
10
Großbritannien
9
Lebensqualität
9
Quality of life
9
Service quality
9
Arbeitsmobilität
8
Familie-Beruf
8
Labour mobility
8
Work-life balance
8
Customer satisfaction
7
Kundenzufriedenheit
7
Tourism employees
7
Tourismusberufe
7
Beziehungsmarketing
6
Organizational behaviour
6
Relationship marketing
6
Telearbeit
6
Telework
6
Verhalten in Organisationen
6
job satisfaction
6
Arbeitsbeziehungen
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English
26
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Karatepe, Osman M.
3
Danford, Andy
2
Jung, Hyo Sun
2
Richardson, Mike
2
Stewart, Paul
2
Yoon, Hye Hyun
2
Backhouse, Chris J.
1
Bloemer, Johanna M.
1
Briggs, Elten
1
Chao, Minston
1
Chen, Shu-Ling
1
Coleman, Philip
1
De Saá-Pérez, Petra
1
Domínguez-Falcón, Carmen
1
Dun, Zanna van
1
Durbin, Sue
1
Fisher, Ron
1
Fu, Xiaoxiao
1
Henseler, Jörg
1
Jaaron, Ayham A. M.
1
Jaramillo, Fernando
1
Jerger, Christina
1
Jones, Eleri
1
Kang, Chang-yuil
1
Kilic, Hasan
1
Kirillova, Ksenia
1
Kucukusta, Deniz
1
Kwan, Ho Kwong
1
Lee, Donhee
1
Lee, Sang M.
1
Li, Xue
1
Martín-Santana, Josefa D.
1
McBride, Jo
1
McPhail, Ruth
1
Mehmetoglu, Mehmet
1
Noboa, Fabrizio
1
Olugbade, Olusegun A.
1
Ponting, Sandra Sun-Ah
1
Qu, Hailin
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Rastogi, Mansi
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The service industries journal
New technology, work and employment
International journal of hospitality management
117
Discussion paper series / IZA
53
International journal of contemporary hospitality management
50
Journal of hospitality marketing & management
25
Tourism management : research, policies, practice
22
The international journal of human resource management
20
Journal of retailing and consumer services
16
IZA Discussion Paper
13
Tourism management perspectives : TMP
13
Human relations
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Industrial relations journal
10
The journal of services marketing
10
Health care management review : HCM review
9
Journal of business research : JBR
9
Discussion paper
8
Human resource management journal
8
International journal of manpower
8
Tourism and hospitality research : THR
8
GLO discussion paper
7
Journal of service management
7
Services marketing quarterly
7
The Cornell hospitality quarterly
7
Work, employment & society : a journal of the British Sociological Association
7
Applied economics
6
Cogent business & management
6
Employee relations
6
Global business and finance review
6
International journal of business excellence
6
International journal of quality and service sciences
6
International journal of services and operations management : IJSOM
6
Journal of hospitality and tourism insights
6
Journal of managerial psychology
6
Service business
6
Tourism and hospitality research : the surrey quarterly review
6
BJIR : an international journal of employment relations
5
ILR review : the journal of work and policy
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
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ECONIS (ZBW)
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1
How autonomy-supportive leaders influence employee service performance : a multilevel study
Shih, Chih-Ting
;
Chen, Shu-Ling
;
Chao, Minston
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 630-651
Persistent link: https://www.econbiz.de/10013362137
Saved in:
2
Organizational identity change : impacts on hotel leadership and employee wellbeing
Ponting, Sandra Sun-Ah
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 6-26
Persistent link: https://www.econbiz.de/10012207478
Saved in:
3
Workplace design and well-being : aesthetic perceptions of hotel employees
Kirillova, Ksenia
;
Fu, Xiaoxiao
;
Kucukusta, Deniz
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 27-49
Persistent link: https://www.econbiz.de/10012207480
Saved in:
4
Leisure-work preference and hotel employees' perceived subjective well-being
Wang, Yao-Chin
;
Qu, Hailin
;
Yang, Jing
;
Yang, Chu-En
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 110-132
Persistent link: https://www.econbiz.de/10012207492
Saved in:
5
Workplace gossip and frontline employees' proactive service performance
Tian, Qi-tao
;
Song, Yang
;
Kwan, Ho Kwong
;
Li, Xue
- In:
The service industries journal
39
(
2019
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
Saved in:
6
Stressors, work engagement and their effects on hotel employee outcomes
Olugbade, Olusegun A.
;
Karatepe, Osman M.
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 279-298
Persistent link: https://www.econbiz.de/10012203288
Saved in:
7
Linking resources to career satisfaction through work-family enrichment
Rastogi, Mansi
;
Karatepe, Osman M.
;
Mehmetoglu, Mehmet
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 855-876
Persistent link: https://www.econbiz.de/10012205865
Saved in:
8
How does workplace harassment influence the employees' response in a deluxe hotel?
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 877-900
Persistent link: https://www.econbiz.de/10012205869
Saved in:
9
Predicting market orientation through internal market orientation as culture and behaviour : an empirical application in Spanish hotels
Domínguez-Falcón, Carmen
;
Martín-Santana, Josefa D.
; …
- In:
The service industries journal
37
(
2017
)
3/4
,
pp. 229-255
Persistent link: https://www.econbiz.de/10011863161
Saved in:
10
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
11
Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten
;
Jaramillo, Fernando
;
Noboa, Fabrizio
- In:
The service industries journal
35
(
2015
)
3
,
pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
Saved in:
12
The effects of organizational service orientation on person-organization fit and turnover intent
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
The service industries journal
33
(
2013
)
1
,
pp. 7-29
Persistent link: https://www.econbiz.de/10009702935
Saved in:
13
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
14
The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.
;
Lee, Donhee
;
Kang, Chang-yuil
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
Saved in:
15
Good to be home? : time-use and satisfaction levels among home-based teleworkers
Wheatley, Dan
- In:
New technology, work and employment
27
(
2012
)
3
,
pp. 224-241
Persistent link: https://www.econbiz.de/10009673733
Saved in:
16
Internal labour markets as a strategic tool : a comparative study of UK and Chinese hotels
Fisher, Ron
;
McPhail, Ruth
- In:
The service industries journal
31
(
2011
)
1/2
,
pp. 137-152
Persistent link: https://www.econbiz.de/10008904672
Saved in:
17
Systems thinking for call centre service design : affective commitment implications in manufacturing enterprises
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 613-628
Persistent link: https://www.econbiz.de/10008937413
Saved in:
18
Part-time restaurant employee perceptions of management practices : an empirical investigation
Sobaih, Abu Elnasr
;
Coleman, Philip
;
Ritchie, Caroline
; …
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1749-1768
Persistent link: https://www.econbiz.de/10009298395
Saved in:
19
Exploring public house employee's perceptions of their status : a UK case study
Sandiford, Peter John
;
Seymour, Diane
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1063-1076
Persistent link: https://www.econbiz.de/10003996089
Saved in:
20
"You don't need a weatherman to know which way the wind blows" : public sector reform and its impact upon climatology scientists in the UK
Danford, Andy
;
Durbin, Sue
;
Richardson, Mike
- In:
New technology, work and employment
24
(
2009
)
3
,
pp. 215-229
Persistent link: https://www.econbiz.de/10003909353
Saved in:
21
The effects of two directions of conflict and facilitation on frontline employees' job outcomes
Karatepe, Osman M.
;
Kilic, Hasan
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 977-993
Persistent link: https://www.econbiz.de/10003990199
Saved in:
22
Partnership, high performance work systems and quality of working life
Danford, Andy
;
Richardson, Mike
;
Stewart, Paul
;
Tailby, …
- In:
New technology, work and employment
23
(
2008
)
3
,
pp. 151-166
Persistent link: https://www.econbiz.de/10003775618
Saved in:
23
Collective and individual forms of resistance in a public-private partnership : a case study of National Savings and Investments
Smith, Andrew
- In:
New technology, work and employment
23
(
2008
)
3
,
pp. 197-212
Persistent link: https://www.econbiz.de/10003775640
Saved in:
24
The limits of high performance work systems in unionised craft-based work settings
McBride, Jo
- In:
New technology, work and employment
23
(
2008
)
3
,
pp. 213-228
Persistent link: https://www.econbiz.de/10003775642
Saved in:
25
Special issue: "High performance work systems"
Stewart, Paul
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003775745
Saved in:
26
Effect of newcomer socialisation on organisational commitment, job satisfaction, and turnover intention in the hotel industry
Yang, Jen-Te
- In:
The service industries journal
28
(
2008
)
3/4
,
pp. 429-443
Persistent link: https://www.econbiz.de/10003751897
Saved in:
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