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~isPartOf:"The service industries journal"
~subject:"United Kingdom"
~subject:"Job satisfaction"
~subject:"Callcenter"
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United Kingdom
Job satisfaction
Callcenter
Arbeitszufriedenheit
59
Employee retention
17
Mitarbeiterbindung
17
Leistungsmotivation
13
Work motivation
13
Arbeitskräfte
11
Hotel industry
11
Hotellerie
11
Workforce
11
Arbeitsverhalten
10
Work behaviour
10
Dienstleistungsqualität
9
Service quality
9
Stress
9
Work stress
9
Satisfaction
8
Zufriedenheit
8
Arbeitsmobilität
7
Customer satisfaction
7
Kundenzufriedenheit
7
Labour mobility
7
Lebensqualität
7
Quality of life
7
Tourism employees
7
Tourismusberufe
7
Beziehungsmarketing
6
Organizational behaviour
6
Relationship marketing
6
Verhalten in Organisationen
6
Arbeitsbedingungen
5
Corporate culture
5
Dienstleistungssektor
5
Führungsstil
5
Leadership style
5
Salespeople
5
Service industry
5
Unternehmenskultur
5
Verkaufspersonal
5
Working conditions
5
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59
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English
59
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Karatepe, Osman M.
3
Abid, Ghulam
2
Arasli, Huseyin
2
Guchait, Priyanko
2
Jung, Hyo Sun
2
Yoon, Hye Hyun
2
Aboagye, Michael Osei
1
Abubakar, A. Mohammed
1
Affum-Osei, Emmanuel
1
Ahmad, Rehan
1
Ahmad-ur-Rehman, Muhammad
1
Ali, Muhammad
1
Aliza, Komal
1
Alrawadieh, Zaid
1
Alverén, Ellen
1
Anasori, Elham
1
Andersson, Tommy D.
1
Antwi, Collins Opoku
1
Arici, Hasan Evrim
1
Arnold, Todd J.
1
Arshad, Muhammad Rizwan
1
Arya, Bindu
1
Ates, Zelal
1
Avornyo, Philip
1
Back, Ki-Joon
1
Back, Ki-joon
1
Backhouse, Chris J.
1
Batool, Syeda Azra
1
Bayighomog, Steven W.
1
Beacker, Maike
1
Behravesh, Elaheh
1
Bloemer, Johanna M.
1
Boadi, Eric Kofi
1
Boadi, Evans Asante
1
Boakye, Robert Owusu
1
Boateng, Henry
1
Bonavia, Tomas
1
Bosompem, Josephine
1
Briggs, Elten
1
Brobbey, Patrick
1
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The service industries journal
Journal of vocational behavior
255
International journal of hospitality management
228
The international journal of human resource management
216
Discussion paper series / IZA
178
International journal of human resource management
134
Journal of business research : JBR
127
Journal of business ethics : JOBE
120
Journal of managerial psychology
112
Journal of business and psychology
101
Employee relations
95
Journal of career development
94
International journal of contemporary hospitality management
93
International journal of organizational analysis
82
Cogent business & management
81
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
81
International journal of manpower
80
Career development international : the journal for executive, consultants, academics and individuals
78
IZA Discussion Paper
78
Leadership & organization development journal
77
Personnel review
76
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
70
Human relations
69
Public personnel management
66
Journal of management & organization : JMO
63
Administrative Sciences : open access journal
58
Journal of management : JOM
56
Human resource management
53
Pakistan journal of commerce and social sciences
51
Management research review
49
Human resource management journal
48
Journal of hospitality marketing & management
47
Tourism management : research, policies, practice
47
The journal of management development
46
Academy of Management journal : AMJ
45
Health care management review : HCM review
45
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
45
European management journal
44
Journal of personnel psychology
44
Global business review
41
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ECONIS (ZBW)
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1
Ebullient supervision and employee life satisfaction : a moderated mediation model
Hassan, Qandeel
;
Abid, Ghulam
;
Ali, Muhammad
;
Rehmat, Maryam
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 412-436
Persistent link: https://www.econbiz.de/10014551104
Saved in:
2
Leveraging responsible artificial intelligence to enhance salespeople well-being and performance
Weng, Chenchen
;
Yuan, Ruizhi
;
Ye, Dandan
;
Huang, Bo
; …
- In:
The service industries journal
44
(
2024
)
9/10
,
pp. 735-765
Persistent link: https://www.econbiz.de/10015050118
Saved in:
3
Servant leadership and employees' performance : organization and information structure perspective
Khan, Farah
;
Arshad, Muhammad Rizwan
;
Raoof, Rabeeya
; …
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 832-850
Persistent link: https://www.econbiz.de/10015050132
Saved in:
4
Supervisor negative gossip and employees' thriving at work
Zhu, Qianlin
;
Wei, Feng
;
Moin, Muhammad Farrukh
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 900-917
Persistent link: https://www.econbiz.de/10015050141
Saved in:
5
How does mindfulness boost work engagement and inhibit psychological distress among hospital employees during the COVID-19 pandemic? : the mediating and moderating role of psycholo...
Tulucu, Fadime
;
Anasori, Elham
;
Madanoglu, Gulsevim Kinali
- In:
The service industries journal
42
(
2022
)
3/4
,
pp. 131-147
Persistent link: https://www.econbiz.de/10013167414
Saved in:
6
How autonomy-supportive leaders influence employee service performance : a multilevel study
Shih, Chih-Ting
;
Chen, Shu-Ling
;
Chao, Minston
- In:
The service industries journal
42
(
2022
)
7/8
,
pp. 630-651
Persistent link: https://www.econbiz.de/10013362137
Saved in:
7
Linking ostracism with employee negligence behavior : a moderated mediation model
Aliza, Komal
;
Shaheen, Sadia
;
Malik, Muhammad Jawad
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 872-896
Persistent link: https://www.econbiz.de/10013362155
Saved in:
8
Technostressors and service employees outcomes : a longitudinal study
Raza, Ali
;
Ishaq, Muhammad Ishtiaq
;
Zia, Haleema
; …
- In:
The service industries journal
42
(
2022
)
13/14
,
pp. 1030-1053
Persistent link: https://www.econbiz.de/10013362170
Saved in:
9
How cultural confidence affects local residents' wellbeing
Pan, Li
;
Xu, Xing'an
;
Lu, Lu
;
Gursoy, Dogan
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 581-605
Persistent link: https://www.econbiz.de/10012586848
Saved in:
10
Effective coping strategies for stressed frontline employees in service occupations : outcomes and drivers
Selzer, Veronika Luisa
;
Schumann, Jan Hendrik
; …
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 382-399
Persistent link: https://www.econbiz.de/10012498580
Saved in:
11
Customer engagement and employee engagement : systematic review and future directions
Chandni, Shumaila
;
Rahman, Zillur
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 932-959
Persistent link: https://www.econbiz.de/10012292979
Saved in:
12
Employees' perception of corporate social responsibility (CSR) and its effects on internal outcomes
Boadi, Evans Asante
;
He, Zheng
;
Bosompem, Josephine
; …
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 611-632
Persistent link: https://www.econbiz.de/10012260308
Saved in:
13
Predicting turnover intention among auditors : is WIPL a mediator?
Gim, Gabriel C. W.
;
Thurasamy Ramayah
- In:
The service industries journal
40
(
2020
)
9/10
,
pp. 726-752
Persistent link: https://www.econbiz.de/10012260328
Saved in:
14
Do high-performance work systems always help to retain employees or is there a dark side?
Behravesh, Elaheh
;
Tanova, Cem
;
Abubakar, A. Mohammed
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 825-845
Persistent link: https://www.econbiz.de/10012260356
Saved in:
15
Organizational identity change : impacts on hotel leadership and employee wellbeing
Ponting, Sandra Sun-Ah
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 6-26
Persistent link: https://www.econbiz.de/10012207478
Saved in:
16
Workplace design and well-being : aesthetic perceptions of hotel employees
Kirillova, Ksenia
;
Fu, Xiaoxiao
;
Kucukusta, Deniz
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 27-49
Persistent link: https://www.econbiz.de/10012207480
Saved in:
17
The impact of emotional dissonance on quality of work life and life satisfaction of tour guides
Alrawadieh, Zaid
;
Cetin, Gurel
;
Dinçer, Mithat Zeki
; …
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 50-64
Persistent link: https://www.econbiz.de/10012207482
Saved in:
18
Leisure-work preference and hotel employees' perceived subjective well-being
Wang, Yao-Chin
;
Qu, Hailin
;
Yang, Jing
;
Yang, Chu-En
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 110-132
Persistent link: https://www.econbiz.de/10012207492
Saved in:
19
Employee energy and subjective well-being : a moderated mediation model
Butt, Tahira Hassan
;
Abid, Ghulam
;
Arya, Bindu
; …
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 133-157
Persistent link: https://www.econbiz.de/10012207496
Saved in:
20
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
21
Workplace gossip and frontline employees' proactive service performance
Tian, Qi-tao
;
Song, Yang
;
Kwan, Ho Kwong
;
Li, Xue
- In:
The service industries journal
39
(
2019
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012203241
Saved in:
22
The art of retaining seasonal employees : three industry-specific leadership styles
Arasli, Huseyin
;
Arici, Hasan Evrim
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 175-205
Persistent link: https://www.econbiz.de/10012203263
Saved in:
23
Job demand stressors and employees' creativity : a within-person approach to dealing with hindrance and challenge stressors at the airport environment
Antwi, Collins Opoku
;
Fan, Chong-jun
;
Aboagye, Michael Osei
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 250-278
Persistent link: https://www.econbiz.de/10012203283
Saved in:
24
Stressors, work engagement and their effects on hotel employee outcomes
Olugbade, Olusegun A.
;
Karatepe, Osman M.
- In:
The service industries journal
39
(
2019
)
3/4
,
pp. 279-298
Persistent link: https://www.econbiz.de/10012203288
Saved in:
25
Investigating the effects of tourist engagement on satisfaction and loyalty
Mostafa Rasoolimanesh, S.
;
Shuhaida Md Noor
;
Schuberth, …
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 559-574
Persistent link: https://www.econbiz.de/10012204733
Saved in:
26
Workplace spirituality : customer engagement Nexus : the mediated role of spiritual leadership on customer-oriented boundary-spanning behaviors
Bayighomog, Steven W.
;
Arasli, Huseyin
- In:
The service industries journal
39
(
2019
)
7/8
,
pp. 637-661
Persistent link: https://www.econbiz.de/10012204758
Saved in:
27
Effects of social support and grateful disposition on employees' psychological well-being
Cho, Sanglee
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 799-819
Persistent link: https://www.econbiz.de/10012205852
Saved in:
28
Linking resources to career satisfaction through work-family enrichment
Rastogi, Mansi
;
Karatepe, Osman M.
;
Mehmetoglu, Mehmet
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 855-876
Persistent link: https://www.econbiz.de/10012205865
Saved in:
29
How does workplace harassment influence the employees' response in a deluxe hotel?
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 877-900
Persistent link: https://www.econbiz.de/10012205869
Saved in:
30
The meaning and relevance of internal market orientation in nonprofit organisations
Modi, Pratik
;
Sahi, Gurjeet Kaur
- In:
The service industries journal
38
(
2018
)
5/6
,
pp. 303-320
Persistent link: https://www.econbiz.de/10011848097
Saved in:
31
Examining human resource practice outcomes and service innovation
Okoe, Abednego Feehi
;
Boateng, Henry
;
Narteh, Bedman
; …
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 431-445
Persistent link: https://www.econbiz.de/10011880824
Saved in:
32
Predicting market orientation through internal market orientation as culture and behaviour : an empirical application in Spanish hotels
Domínguez-Falcón, Carmen
;
Martín-Santana, Josefa D.
; …
- In:
The service industries journal
37
(
2017
)
3/4
,
pp. 229-255
Persistent link: https://www.econbiz.de/10011863161
Saved in:
33
A transformative service research agenda : a study of workers' well-being
Edgar, Fiona
;
Geare, Alan James
;
Saunders, David
; …
- In:
The service industries journal
37
(
2017
)
1/2
,
pp. 84-104
Persistent link: https://www.econbiz.de/10011711338
Saved in:
34
Applying career concepts to strengthen the work-attitudes of service professionals
Walsh, Kate
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 58-79
Persistent link: https://www.econbiz.de/10011562055
Saved in:
35
Three country study : impact of support on employee attitudes
Guchait, Priyanko
;
Back, Ki-Joon
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 299-318
Persistent link: https://www.econbiz.de/10011564142
Saved in:
36
Error management culture : impact on cohesion, stress, and turnover intentions
Guchait, Priyanko
;
Paşamehmetoğlu, Ayşın
;
Madera, Juan
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 124-141
Persistent link: https://www.econbiz.de/10011564530
Saved in:
37
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
38
Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten
;
Jaramillo, Fernando
;
Noboa, Fabrizio
- In:
The service industries journal
35
(
2015
)
3
,
pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
Saved in:
39
Relations between organizational commitment and focal and discretionary behaviours
Simo, Pep
;
Enache, Mihaela
;
Sallan, Jose M.
;
Fernandez, …
- In:
The service industries journal
34
(
2014
)
5
,
pp. 422-438
Persistent link: https://www.econbiz.de/10010379365
Saved in:
40
Customer orientation of frontline employees and organizational commitment
Ifie, Kemefasu
- In:
The service industries journal
34
(
2014
)
8
,
pp. 699-714
Persistent link: https://www.econbiz.de/10010385540
Saved in:
41
Customer orientation, engagement, and developing positive emotional labor
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1272-1288
Persistent link: https://www.econbiz.de/10010492120
Saved in:
42
Employee satisfaction and long-run shareholder returns
Tang, Chun-Hung
;
Lee, Ji-eun
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1167-1183
Persistent link: https://www.econbiz.de/10010412901
Saved in:
43
Extra- and intra-organizational drivers of workplace diviance
Walsh, Gianfranco
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1134-1153
Persistent link: https://www.econbiz.de/10010412907
Saved in:
44
Impact of fit involvement, and tenure on job satisfaction and turnover intention
Maden, Ceyda
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1113-1133
Persistent link: https://www.econbiz.de/10010412913
Saved in:
45
The effects of organizational service orientation on person-organization fit and turnover intent
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
The service industries journal
33
(
2013
)
1
,
pp. 7-29
Persistent link: https://www.econbiz.de/10009702935
Saved in:
46
Leakage, entrepreneurship, and satisfaction in hospitality
Galdon, Jose Luis
;
Garrigos, Fernando
;
Gil-Pechuan, Ignacio
- In:
The service industries journal
33
(
2013
)
7/8
,
pp. 759-773
Persistent link: https://www.econbiz.de/10009759744
Saved in:
47
The effects of inter-role conflicts on turnover intention among frontline service providers : does gender matter?
Huang, Min-hsin
;
Cheng, Zhao-hong
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 367-381
Persistent link: https://www.econbiz.de/10009510682
Saved in:
48
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
49
The impact of high-performance work systems in the health-care industry : employee reactions, service quality, customer satisfaction, and customer loyalty
Lee, Sang M.
;
Lee, Donhee
;
Kang, Chang-yuil
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 17-36
Persistent link: https://www.econbiz.de/10009427716
Saved in:
50
Antecedents and consequences of flight attendants' job satisfaction
Kim, YuKyoung
;
Back, Ki-joon
- In:
The service industries journal
32
(
2012
)
16
,
pp. 2565-2584
Persistent link: https://www.econbiz.de/10009693491
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