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~person:"Moormann, Jürgen"
~person:"Marimon, Frederic"
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Quality management
25
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Moormann, Jürgen
Marimon, Frederic
Antony, Jiju
127
Devadasan, S. R.
60
Talib, Faisal
51
Bruhn, Manfred
46
Tuominen, Kari
41
Dale, Barrie G.
37
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37
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35
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32
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30
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30
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27
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26
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26
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25
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24
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21
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21
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21
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21
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20
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20
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20
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19
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19
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19
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19
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19
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18
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18
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18
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17
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16
He, Zhen
16
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16
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16
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Total quality management & business excellence
5
International journal of quality & reliability management
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
ProcessLab-Studie
2
Business process management journal
1
Die Bank
1
Ganzheitliche Unternehmensführung in dynamischen Märkten : Festschrift für Univ.-Prof. Dr. Armin Töpfer
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
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1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Six Sigma in der Finanzbranche
1
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ECONIS (ZBW)
25
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25
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1
Implementing Lean Six Sigma in financial services : the effect of motivations, selected methods and challenges on LSS program- and organizational performance
Vashishth, Abhishek
;
Lameijer, Bart Alex
;
Chakraborty, Ayon
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 509-531
Persistent link: https://www.econbiz.de/10014470923
Saved in:
2
SMART-QUAL : a dashboard for quality measurement in higher education institutions
Adot, Esther
;
Akhmedova, Anna
;
Alvelos, Helena
; …
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1518-1539
Persistent link: https://www.econbiz.de/10014313835
Saved in:
3
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
4
Quality management : a compulsory requirement to achieve effectiveness
Mas-Machuca, Marta
;
Akhmedova, Anna
;
Marimon, Frederic
- In:
Total quality management & business excellence
32
(
2021
)
2
,
pp. 220-239
Persistent link: https://www.econbiz.de/10012423582
Saved in:
5
Motivations and benefits of quality management systems in social services : mediation of the implementation process
Marimon, Frederic
;
Melão, Nuno
;
Bastida, Ramon
- In:
Total quality management & business excellence
32
(
2021
)
7
,
pp. 693-718
Persistent link: https://www.econbiz.de/10012513920
Saved in:
6
Fulfilment of expectations mediating quality and satisfaction : the case of hospital service
Marimon, Frederic
;
Gil-Doménech, Dolors
;
Bastida, Ramon
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10012199739
Saved in:
7
Assessing a quality model for the social sector : an empirical study of the EQUASS model
Melão, Nuno
;
Bastida, Ramon
;
Marimon, Frederic
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 221-243
Persistent link: https://www.econbiz.de/10012199740
Saved in:
8
Analysis of training programs related to quality management system : the Spanish case
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Llach, Josep
; …
- In:
International journal of quality & reliability management
34
(
2017
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10011624583
Saved in:
9
Benefits of ISO 20000 IT service management certification
Cots, Santi
;
Casadesús, Martí
;
Marimon, Frederic
- In:
Information systems and e-business management : ISeB
14
(
2016
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10011672229
Saved in:
10
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
11
The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
Saved in:
12
Diffusion of quality standards in the hospitality sector
Alonso-Almeida, María del Mar
;
Marimon, Frederic
; …
- In:
International journal of operations & production …
33
(
2013
)
5
,
pp. 504-527
Persistent link: https://www.econbiz.de/10009749429
Saved in:
13
An empirical study of the relationships within the categories of the EFQM model
Heras-Saizarbitoria, Iñaki
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
23
(
2012
)
5
,
pp. 523-540
Persistent link: https://www.econbiz.de/10009572349
Saved in:
14
Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce
;
Marimon, Frederic
;
Alonso-Almeida, …
- In:
Information & management : the internat. journal of …
49
(
2012
)
7/8
,
pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
Saved in:
15
Certification intensity level of the leading nations in ISO 9000 and ISO 14000 standards
Marimon, Frederic
;
Casadesús, Martí
;
Heras, Iñaki
- In:
International journal of quality & reliability management
27
(
2010
)
9
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10008748993
Saved in:
16
Uptake and success factors of Six Sigma in the financial services industry
Heckl, Diana
;
Moormann, Jürgen
;
Rosemann, Michael
- In:
Business process management journal
16
(
2010
)
3
,
pp. 436-472
Persistent link: https://www.econbiz.de/10003993006
Saved in:
17
The future of standardised quality management in tourism : evidence from the Spanish tourist sector
Casadesús, Martí
;
Marimon, Frederic
;
Alonso, Mar
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2457-2474
Persistent link: https://www.econbiz.de/10008809577
Saved in:
18
Six Sigma in der Finanzbranche
Moormann, Jürgen
(
contributor
)
-
2009
-
3., vollst. neu erstellte Aufl.
Persistent link: https://www.econbiz.de/10003809842
Saved in:
19
ISO 9000 and ISO 14000 standards : a projection model for the decline phase
Marimon, Frederic
;
Heras, Iñaki
;
Casadesús, Martí
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 1-21
Persistent link: https://www.econbiz.de/10003858699
Saved in:
20
Grundlagen, Status quo und Perspektiven von Six Sigma
Moormann, Jürgen
;
Heckl, Diana
;
Lieber-Braun, Katrin
- In:
Six Sigma in der Finanzbranche
,
(pp. 3-27)
.
2009
Persistent link: https://www.econbiz.de/10003882089
Saved in:
21
Qualitätssteigerung durch Six Sigma am Beispiel der Finanzindustrie
Moormann, Jürgen
;
Leyer, Michael
- In:
Ganzheitliche Unternehmensführung in dynamischen …
,
(pp. 527-549)
.
2009
Persistent link: https://www.econbiz.de/10003884320
Saved in:
22
Einsatz von Six Sigma in der Finanzbranche : Studie zum Status quo in Deutschland, Österreich, der Schweiz und Großbritannien
Heckl, Diana
;
Moormann, Jürgen
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003697270
Saved in:
23
Prozessmanagement : Six Sigma - state of the art
Heckl, Diana
;
Moormann, Jürgen
- In:
Die Bank
(
2008
)
6
,
pp. 40-44
Persistent link: https://www.econbiz.de/10003702589
Saved in:
24
Geschäftsprozessmanagement mit Six Sigma? : Versicherungsunternehmen verproben die Vorgehensmethodik Six Sigma, um ihre Geschäftsprozesse kontinuierlich zu verbessern
Heckl, Diana
;
Moormann, Jürgen
- In:
Versicherungswirtschaft : Magazin für Führungskräfte …
63
(
2008
)
1
,
pp. 12-14
Persistent link: https://www.econbiz.de/10003602258
Saved in:
25
Six Sigma in der Finanzbranche
Achenbach, Wieland
(
ed.
);
Lieber, Katrin
(
contributor
); …
-
2006
-
2., komplett überarb. und erw. Aufl
Persistent link: https://www.econbiz.de/10003308313
Saved in:
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