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~person:"Yavas, Ugur"
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Yavas, Ugur
Kanz, Martin
12
Kampkötter, Patrick
10
Seltzer, Andrew
9
Cole, Shawn
8
Efing, Matthias
8
Hau, Harald
8
Klapper, Leora
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Steinbrecher, Johannes
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Seru, Amit
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Trebbi, Francesco
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Babakus, Emin
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Lucca, David O.
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Karatepe, Osman M.
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Gall, Gregor
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Guo, Pei
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Hunter, Larry W.
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Hüning, Hasko
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Jia, Xiangping
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Kreyenschmidt, Gisela
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Ma, Tao
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Meier, Harald
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Cass, Alden
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Services marketing quarterly
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The international journal of bank marketing : IJBM
2
Journal of financial services marketing : JFSM
1
The journal of services marketing
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ECONIS (ZBW)
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1
Relative effects of leadership and technology on bank employees' job outcomes
Yavas, Ugur
;
Jha, Subhash
;
Babakus, Emin
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 173-187
Persistent link: https://www.econbiz.de/10011289990
Saved in:
2
Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sengupta, Aditi Sarkar
;
Yavas, Ugur
;
Babakus, Emin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
7
,
pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
Saved in:
3
Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?
Yavas, Ugur
;
Babakus, Emin
;
Karatepe, Osman M.
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
1
,
pp. 56-70
Persistent link: https://www.econbiz.de/10009722342
Saved in:
4
Service worker burnout and turnover intentions : roles of person-job fit, servant leadership, and customer orientation
Babakus, Emin
;
Yavas, Ugur
;
Ashill, Nicholas J.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 17-31
Persistent link: https://www.econbiz.de/10008902032
Saved in:
5
Job demands, resources, burnout, and coping mechanism relationships
Yavas, Ugur
;
Babakus, Emin
- In:
Services marketing quarterly
32
(
2011
)
3
,
pp. 199-209
Persistent link: https://www.econbiz.de/10009273293
Saved in:
6
Testing a branch performance model in a New Zealand bank
Yavas, Ugur
;
Babakus, Emin
;
Ashill, Nicholas J.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
Saved in:
7
How similar are frontline bank employees' perceptions of service quality to their customers? : a study of female customers and employees in Turkey
Yavas, Ugur
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
1
,
pp. 30-38
Persistent link: https://www.econbiz.de/10003701666
Saved in:
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