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~isPartOf:"Journal of service management"
~isPartOf:"Services marketing quarterly"
~subject:"Einzelhandel"
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Search: subject_exact:"Beziehungsmanagement"
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Einzelhandel
Beziehungsmarketing
196
Relationship marketing
196
Consumer behaviour
103
Konsumentenverhalten
103
Dienstleistungsqualität
87
Service quality
87
Customer satisfaction
82
Kundenzufriedenheit
82
Customer integration
34
Kundenintegration
34
Dienstleistungssektor
20
Service industry
20
Services
20
Brand management
19
Dienstleistung
19
Markenführung
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Social Web
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Social web
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Betriebliche Wertschöpfung
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Value creation
18
Dienstleistungsmarketing
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Services marketing
16
Confidence
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Customer service
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Kundenservice
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Vertrauen
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Brand image
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Customer experience
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Markenimage
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United States
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Beschwerdemanagement
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Complaint management
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Ahn, Jinwoo
1
Breazeale, Michael
1
Bustamante, Juan Carlos
1
Castellanos Verdugo, Mario
1
Celuch, Kevin
1
Chowdhury, Fairuz
1
Clouse, Shawn F.
1
Das, Manish
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Greene, Henry
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Henningsson, Stefan
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Konalingam, Kajenthiran
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Miranda, Francisco J.
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Miranda, Mario J.
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Ock, Jungwon
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Rho, Taeseok
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Rubio Benito, Natalia
1
Shankar, Amit
1
Shooshtari, Nader H.
1
Sivapalan, Achchuthan
1
So, Kevin Kam Fung
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Sparks, Beverley Ann
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Stan, Simona
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Swaminathan, Srinivasan
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Vaidyanathan, Nageswaran
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Vega Vázquez, Manuela
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Willems, Kim
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Journal of service management
Services marketing quarterly
Journal of retailing and consumer services
176
Journal of retailing
46
Journal of business research : JBR
43
The international review of retail, distribution and consumer research
37
International journal of retail & distribution management
33
International journal of retail and distribution management
29
The journal of services marketing
15
Journal of strategic marketing
11
Marketing intelligence & planning
11
International journal of electronic marketing and retailing : IJEMR
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
10
Journal of the Academy of Marketing Science
10
Management science : journal of the Institute for Operations Research and the Management Sciences
9
Cogent business & management
8
International journal of production economics
8
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Psychology & marketing
8
International journal of business information systems : IJBIS
7
International journal of electronic commerce : IJEC
7
European journal of marketing : EJM
6
European journal of operational research : EJOR
6
Journal of business economics and management
6
Journal of internet commerce
6
Journal of operations management
6
Service business
6
SpringerLink / Bücher
6
Technological forecasting & social change : an international journal
6
The journal of consumer marketing
6
Asia Pacific journal of marketing and logistics
5
Handelsforschung
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of technology marketing : IJTMkt
5
Journal of fashion marketing and management
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of marketing
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
The journal of product & brand management
5
The service industries journal
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ECONIS (ZBW)
13
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1
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
2
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
3
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
Saved in:
4
The role of active identification in driving retail customer feedback
Celuch, Kevin
;
Walz, Anna M.
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 163-181
Persistent link: https://www.econbiz.de/10012256936
Saved in:
5
Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms
Shooshtari, Nader H.
;
Stan, Simona
;
Clouse, Shawn F.
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 225-239
Persistent link: https://www.econbiz.de/10011940195
Saved in:
6
Measuring customer experience in physical retail environments
Bustamante, Juan Carlos
;
Rubio Benito, Natalia
- In:
Journal of service management
28
(
2017
)
5
,
pp. 884-913
Persistent link: https://www.econbiz.de/10011801824
Saved in:
7
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
8
The impact of customer value types on customer outcomes for different retail formats
Willems, Kim
;
Leroi-Werelds, Sara
;
Swinnen, Gilbert
- In:
Journal of service management
27
(
2016
)
4
,
pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
Saved in:
9
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley Ann
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
10
Retail services survival in an economic crisis context
Vega Vázquez, Manuela
;
Ángeles Oviedo-García, Maria …
- In:
Services marketing quarterly
35
(
2014
)
4
,
pp. 354-371
Persistent link: https://www.econbiz.de/10010465659
Saved in:
11
Who needs delight? : the greater impact of value, trust and satisfaction in utiliarian, frequent-use retail
Loureiro, Sandra Maria Correia
;
Miranda, Francisco J.
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 101-124
Persistent link: https://www.econbiz.de/10010260089
Saved in:
12
The role of friendship in relationship marketing, investigated in the retail service industries
Ahn, Jinwoo
;
Ock, Jungwon
;
Greene, Henry
;
Rho, Taeseok
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010401582
Saved in:
13
Early gift card redemption could help stores grow business faster
Miranda, Mario J.
;
Kónya, László
- In:
Services marketing quarterly
31
(
2010
)
3
,
pp. 320-333
Persistent link: https://www.econbiz.de/10008648761
Saved in:
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