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isPartOf:"Harvard-Business-Manager : das Wissen der Besten"
~subject:"Customer service"
~isPartOf:"Journal of marketing"
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Search: subject_exact:"Beziehungsmanagement"
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Customer service
Beziehungsmarketing
168
Relationship marketing
168
Consumer behaviour
52
Konsumentenverhalten
52
Customer satisfaction
26
Kundenzufriedenheit
26
Lieferantenmanagement
21
Supplier relationship management
21
Customer value
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Kundenwert
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Marketing management
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Marketingmanagement
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Beschwerdemanagement
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relationship marketing
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customer satisfaction
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Ruyter, Ko de
2
Andrews, Michelle
1
Belz, Christian
1
Bitner, Mary Jo
1
Bolander, Willy
1
Brown, Stephen Walter
1
Challagalla, Goutam
1
Cote, Joseph A.
1
Dixon, Matthew
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Duncan, Ewan
1
Falk, Tomas
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Freeman, Karen
1
Hammerschmidt, Maik
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Jones, Conor
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Jong, Ad de
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Kanuri, Vamsi K.
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Kim, Sara
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Kohli, Ajay Kumar
1
Köhler, Clemens F.
1
Leung, Fine F.
1
Mandel, Naomi
1
Mascio, Rita Di
1
Möhring, Michael
1
Plouffe, Christopher R.
1
Rawson, Alex
1
Rohm, Andrew J.
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Schagen, Alexander
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Scheper, Jeroen
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Sirianni, Nancy J.
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Toman, Nicholas
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Tse, Caleb H.
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Venkatesh, R.
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Harvard-Business-Manager : das Wissen der Besten
Journal of marketing
The journal of services marketing
39
Journal of retailing and consumer services
36
Journal of business research : JBR
31
International journal of hospitality management
30
The service industries journal
16
Journal of service research : JSR
15
Journal of service research
14
SpringerLink / Bücher
14
International journal of contemporary hospitality management
10
Journal of service theory and practice
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of the Academy of Marketing Science
8
Service business
8
International journal of services and operations management
7
Journal of retailing
7
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing
5
European journal of marketing : EJM
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
Business process management journal
4
Electronic markets : EM ; the international journal of electronic commerce and business media
4
Europäische Hochschulschriften / 5
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
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ECONIS (ZBW)
12
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Date (oldest first)
1
Highlighting effort versus talent in service employee performance : customer attributions and responses
Leung, Fine F.
;
Kim, Sara
;
Tse, Caleb H.
- In:
Journal of marketing
84
(
2020
)
3
,
pp. 106-121
Persistent link: https://www.econbiz.de/10012214934
Saved in:
2
The unintended consequence of price-based service recovery incentives
Kanuri, Vamsi K.
;
Andrews, Michelle
- In:
Journal of marketing
83
(
2019
)
5
,
pp. 57-77
Persistent link: https://www.econbiz.de/10012176134
Saved in:
3
Does the customer matter most? : exploring strategic frontline employees’ influence of customers, the internal business team, and external business partners
Plouffe, Christopher R.
;
Bolander, Willy
;
Cote, Joseph A.
; …
- In:
Journal of marketing
80
(
2016
)
1
,
pp. 106-123
Persistent link: https://www.econbiz.de/10011507463
Saved in:
4
Wider den Retouren-Wahnsinn
Walsh, Gianfranco
;
Möhring, Michael
- In:
Harvard-Business-Manager : das Wissen der Besten
37
(
2015
)
3
,
pp. 6-10
Persistent link: https://www.econbiz.de/10010489524
Saved in:
5
Branded service encounters : strategically aligning employee behavior with the brand positioning
Sirianni, Nancy J.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Journal of marketing
77
(
2013
)
6
,
pp. 108-123
Persistent link: https://www.econbiz.de/10010203344
Saved in:
6
Den Kunden auf seiner Reise begleiten
Rawson, Alex
;
Duncan, Ewan
;
Jones, Conor
- In:
Harvard-Business-Manager : das Wissen der Besten
35
(
2013
)
11
,
pp. 48-60
Persistent link: https://www.econbiz.de/10010193189
Saved in:
7
Der gute Draht zum Kunden
Belz, Christian
;
Schagen, Alexander
- In:
Harvard-Business-Manager : das Wissen der Besten
35
(
2013
)
1
,
pp. 8-11
Persistent link: https://www.econbiz.de/10009679446
Saved in:
8
Principles and principals : do customer stewardship and agency control compete or complement when shaping frontline employee behavior?
Scheper, Jeroen
;
Falk, Tomas
;
Ruyter, Ko de
;
Jong, Ad de
; …
- In:
Journal of marketing
76
(
2012
)
6
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009670272
Saved in:
9
Return on interactivity : the impact of online agents on newcomer adjustment
Köhler, Clemens F.
;
Rohm, Andrew J.
;
Ruyter, Ko de
; …
- In:
Journal of marketing
75
(
2011
)
2
,
pp. 93-108
Persistent link: https://www.econbiz.de/10008935841
Saved in:
10
Was Kunden wirklich wollen
Dixon, Matthew
;
Freeman, Karen
;
Toman, Nicholas
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
9
,
pp. 36-44
Persistent link: https://www.econbiz.de/10008648308
Saved in:
11
The service models of frontline employees
Mascio, Rita Di
- In:
Journal of marketing
74
(
2010
)
4
,
pp. 63-80
Persistent link: https://www.econbiz.de/10008826530
Saved in:
12
Proactive postsales service : when and why does it pay off?
Challagalla, Goutam
;
Venkatesh, R.
;
Kohli, Ajay Kumar
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 70-87
Persistent link: https://www.econbiz.de/10003820607
Saved in:
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