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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Hotel industry"
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Search: subject_exact:"Beziehungsmarketing"
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Hotel industry
Beziehungsmarketing
216
Relationship marketing
207
Konsumentenverhalten
82
Consumer behaviour
80
Customer satisfaction
63
Kundenzufriedenheit
63
Dienstleistungsqualität
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Service quality
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E-commerce
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customer relationship management
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Hotellerie
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customer satisfaction
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Customer integration
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Raab, Carola
2
Tanford, Sarah
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Ali, Mohamed Ahmed
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Arteaga-Moreno, Francisco
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Back, Ki-Joon
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Back, Ki-joon
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Berezan, Orie
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Boon Liat Cheng
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Cham Tat Huei
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Hiram Ting
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Kamarulzaman, Yusniza
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King, Ceridwyn
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Lee, Seonjeong
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International journal of electronic customer relationship management : IJECRM
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
85
International journal of contemporary hospitality management
41
Journal of hospitality marketing & management
38
Tourism management : research, policies, practice
24
Journal of travel and tourism marketing
17
Journal of retailing and consumer services
8
Tourism management perspectives : TMP
8
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Journal of business research : JBR
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Tourism and hospitality research : the surrey quarterly review
6
International journal of technology marketing : IJTMkt
5
Journal of hospitality and tourism insights
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Global business and finance review
4
International journal of services, economics and management
4
Journal for global business advancement : JGBA
4
Journal of revenue and pricing management
4
Journal of vacation marketing
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism economics : the business and finance of tourism and recreation
4
Advances in hospitality and leisure
3
International journal of business and economics
3
International journal of leisure and tourism marketing : IJLTM
3
Journal of vacation marketing : an international journal
3
The Cornell hospitality quarterly
3
Total quality management & business excellence
3
Tourism and hospitality research : THR
3
Tourism review : the official journal of the AIEST
3
Administrative Sciences : open access journal
2
Cogent business & management
2
Economic research
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of business innovation and research
2
International journal of economic perspectives : IJEP
2
International journal of management practice : IJMP
2
International journal of productivity and quality management : IJPQM
2
International journal of revenue management : IJRM
2
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ECONIS (ZBW)
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1
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
2
Enhancing hotel guest corporate social responsibility-advocacy behaviors through hedonic benefits
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
2
,
pp. 375-394
Persistent link: https://www.econbiz.de/10014230022
Saved in:
3
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
4
Assessing the impact of brand equity and demographic characteristics on brand loyalty : the mediating role played by customer experience in United Arab Emirates' hotel industry
Nuseir, Mohammed T.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
5
,
pp. 905-922
Persistent link: https://www.econbiz.de/10013257065
Saved in:
5
Hierarchal formation of trust on peer-to-peer lodging platforms
Luo, Yi
;
Tang, Liang
;
Kim, Eojina
;
Wang, Xi
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1384-1410
Persistent link: https://www.econbiz.de/10013387405
Saved in:
6
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
7
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
8
Effect of cognitive engagement on the development of brand love in a hotel context
Shin, Minjung
;
Back, Ki-Joon
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 328-350
Persistent link: https://www.econbiz.de/10012201358
Saved in:
9
Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
Saved in:
10
Signaling service quality via website e-CRM features : more gains for smaller and lessr known hotels
Tian, Jenny
;
Wang, Sophia
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 211-245
Persistent link: https://www.econbiz.de/10011645609
Saved in:
11
Evaluating loyalty constructs among hotel reward program members using eWOM
Berezan, Orie
;
Raab, Carola
;
Tanford, Sarah
;
Kim, Yen-Soon
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 198-224
Persistent link: https://www.econbiz.de/10011282979
Saved in:
12
Customer engagement with tourism brands : scale development and validation
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
3
,
pp. 304-329
Persistent link: https://www.econbiz.de/10010398802
Saved in:
13
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
14
Customer orientation, learning orientation, and new service development : an empirical investigation of the Swiss hotel industry
Tajeddini, Kayhan
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10009385378
Saved in:
15
The influence of reward program membership and commitment on hotel loyalty
Tanford, Sarah
;
Raab, Carola
;
Kim, Yen-soon
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
3
,
pp. 279-307
Persistent link: https://www.econbiz.de/10009272016
Saved in:
16
A framework of outsourcing relationship marketing : a focus on the Malaysian hotel industry
Abdul-Rahman, Maria
;
Kamarulzaman, Yusniza
- In:
International journal of electronic customer …
4
(
2010
)
1
,
pp. 4-18
Persistent link: https://www.econbiz.de/10003973017
Saved in:
17
Enhancing the relationship benefit to develop relationship value
Chen, Tser-yieth
;
Lin, Ying-hsiu
- In:
International journal of electronic customer …
3
(
2009
)
2
,
pp. 167-185
Persistent link: https://www.econbiz.de/10003850210
Saved in:
18
Relationships among image congruence, consumption emotions, and customer loyalty in the lodging industry
Han, Heesup
;
Back, Ki-joon
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
4
,
pp. 467-490
Persistent link: https://www.econbiz.de/10003776460
Saved in:
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