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Beziehungsmarketing
69
Kundenmanagement
15
Marketing
15
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8
Relationship marketing
8
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7
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5
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Arbeitspapier / Universität Erlangen-Nürnberg, Betriebswirtschaftliches Institut, Lehrstuhl für Marketing
1
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USB Cologne (EcoSocSci)
ECONIS (ZBW)
24,764
EconStor
48
OLC EcoSci
24
USB Cologne (business full texts)
5
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1
Customer Knowledge Management in der Konzeptphase der Neuproduktentwicklung
Böckermann, Florian
-
2013
Persistent link: https://www.econbiz.de/10009695120
Saved in:
2
Customer-Knowledge-Management in der Konzeptphase der Neuproduktentwicklung
Böckermann, Florian
-
2013
Persistent link: https://www.econbiz.de/10009654821
Saved in:
3
Services marketing : integrating customer focus across the firm
Zeithaml, Valarie A.
;
Bitner, Mary Jo
;
Gremler, Dwayne D.
-
2013
-
6. ed.
Persistent link: https://www.econbiz.de/10009599843
Saved in:
4
Successful customer relationship management programs and technologies : issues and trends
Eid, Riyad
(
contributor
)
-
2012
Persistent link: https://www.econbiz.de/10009600833
Saved in:
5
At your service : how to attract new customers, increase sales, and grow your business using simple customer service techniques
Eliason, Frank
-
2012
Persistent link: https://www.econbiz.de/10009543020
Saved in:
6
Likeonomics : the unexpected truth behind earning trust, influencing behavior, and inspiring action
Bhargava, Rohit
-
2012
Persistent link: https://www.econbiz.de/10009557121
Saved in:
7
Beratungszufriedenheit bei B2B-Lösungen : Eine Relationship-Marketing-Perspektive aus der Sicht von IT-Nachfragern
Kleipaß, Ulrich
-
2012
Persistent link: https://www.econbiz.de/10009600450
Saved in:
8
Uncommon service : how to win by putting customers at the core of your business
Frei, Frances X.
;
Morriss, Anne
-
2012
Persistent link: https://www.econbiz.de/10009496068
Saved in:
9
Corporate Social Responsibility : Determinanten der Wahrnehmung, Wirkungsprozesse und Konsequenzen
Duong Dinh, Hai
-
2011
Persistent link: https://www.econbiz.de/10008689590
Saved in:
10
Customer knowledge management : improving customer relationship through knowledge application
Wilde, Silvio
-
2011
Persistent link: https://www.econbiz.de/10008837039
Saved in:
11
The ultimate online customer service guide : how to connect with your customers to sell more!
Collier, Marsha
-
2011
Persistent link: https://www.econbiz.de/10008910295
Saved in:
12
Book yourself solid : the fastest, easiest, and most reliable system for getting more clients than you can handle even if you hate marketing and selling
Port, Michael
-
2011
-
2. ed., Rev. & expanded
Persistent link: https://www.econbiz.de/10008910308
Saved in:
13
Corporate social responsibility : Determinanten der Wahrnehmung, Wirkungsprozesse und Konsequenzen
Hai Van Duong Dinh
-
2011
-
1. Aufl.
Persistent link: https://www.econbiz.de/10009140093
Saved in:
14
The now revolution : 7 shifts to make your business faster, smarter, and more social
Baer, Jay
;
Naslund, Amber
-
2011
Persistent link: https://www.econbiz.de/10009172740
Saved in:
15
Buy now : creative marketing that gets customers to respond to you and your product
Cesari, Rick
;
Lynch, Ron
-
2011
Persistent link: https://www.econbiz.de/10009172905
Saved in:
16
It's the customer, stupid! : 34 wake-up calls to help you stay client-focused
Aun, Michael
-
2011
Persistent link: https://www.econbiz.de/10009172920
Saved in:
17
Interaction orientation : an empirical investigation of the antecedents, outcomes, and moderating effects
Thalmann, Julia Kristin
-
2011
Persistent link: https://www.econbiz.de/10009590613
Saved in:
18
Kundenzufriedenheit im Private Banking : eine empirische Analyse
Seiler, Volker
-
2011
-
1. Aufl.
Persistent link: https://www.econbiz.de/10009499497
Saved in:
19
Outstanding! : 47 ways to make your organization exceptional
Miller, John Gareth
-
2010
Persistent link: https://www.econbiz.de/10004960845
Saved in:
20
The big book of people skills games : [quick, effective activities for making great impressions, problem-solving and improved customer service]
Rickenbacher, Colleen A.
;
Scannell, Edward E.
-
2010
Persistent link: https://www.econbiz.de/10008686505
Saved in:
21
The zen of social media marketing : an easier way to build credibility, generate buzz, and increase revenue
Kabani, Shama Hyder
-
2010
Persistent link: https://www.econbiz.de/10008687774
Saved in:
22
Winning with customers : a playbook for B2B
Pigues, D. Keith
;
Alderman, Jerry D.
-
2010
Persistent link: https://www.econbiz.de/10008688005
Saved in:
23
Mastering the world of selling : the ultimate training resource from the biggest names in sales
Taylor, Eric
-
2010
Persistent link: https://www.econbiz.de/10008688010
Saved in:
24
Unmarketing : stop marketing, start engaging.
Stratten, Scott
-
2010
Persistent link: https://www.econbiz.de/10008728328
Saved in:
25
Brilliant customer service : what to know, do and say to keep your customers happy
Stevens, Debra
-
2010
Persistent link: https://www.econbiz.de/10008735364
Saved in:
26
Marketing von Solutions : Innovative Ansätze und Best Practices
Woisetschläger, David
-
2010
Persistent link: https://www.econbiz.de/10008756881
Saved in:
27
Supply-chain management : theories, activities/functions and problems
Samson, Regina M.
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008968439
Saved in:
28
The customer signs your paycheck
Cooper, Frank
-
2010
Persistent link: https://www.econbiz.de/10004945424
Saved in:
29
Relationship marketing
Parvatiyar, Atul
(
contributor
);
El-Ansary, Adel
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10004953908
Saved in:
30
Der Multilevel-Charakter der Reputation von Unternehmen : Eine empirische Analyse der Krankenhaus- und Fachabteilungsreputation bei niedergelassenen Ärzten
Zimmer, Dominic
-
2010
Persistent link: https://www.econbiz.de/10004954317
Saved in:
31
Effective customer care : [understand needs ; improve service ; build relationships]
Wellington, Patricia
-
2010
Persistent link: https://www.econbiz.de/10004956669
Saved in:
32
Hochschul Relationship Marketing
Ulrich, Georges
(
contributor
);
Voss, Rödiger
(
contributor
)
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10009599657
Saved in:
33
Marketing : a relationship perspective
Hollensen, Svend
;
Opresnik, Marc Oliver
-
2010
Persistent link: https://www.econbiz.de/10009599669
Saved in:
34
Memorable customer experiences : a research anthology
Lindgreen, Adam
(
contributor
)
-
2009
Persistent link: https://www.econbiz.de/10004945027
Saved in:
35
Fate chooses your transactions : you choose your market relations
Lindgreen, Adam
-
2009
Persistent link: https://www.econbiz.de/10004960611
Saved in:
36
The impact of international relationship marketing
Scholz, Ulrich
-
2009
Persistent link: https://www.econbiz.de/10008637642
Saved in:
37
Beschaffung kundenspezifischer Produktionsgüter : Gestaltungsaspekte der Beschaffung von Leistungsbündel unter Berücksichtigung der Immaterialgüterrechte
Marchner, Alexander
-
2009
Persistent link: https://www.econbiz.de/10004954147
Saved in:
38
Managing market relationships : methodological and empirical insights
Lindgreen, Adam
-
2008
Persistent link: https://www.econbiz.de/10004922026
Saved in:
39
Crowd surfing : survivind and thriving in the age of sonsumer empowerment Brain
Thomas, Martin
;
Brain, David
-
2008
Persistent link: https://www.econbiz.de/10004923252
Saved in:
40
Relationship marketing : perspectives, dimensions and contexts
Harwood, Tracy
;
Garry, Tony
;
Broderick, Anne
-
2008
Persistent link: https://www.econbiz.de/10004899743
Saved in:
41
Realtionship selling : the fine art of consultative sales
Uchil, Atul
-
2008
Persistent link: https://www.econbiz.de/10004909583
Saved in:
42
Customer obsession : how to acquire, retain, and grow customers in the new age of relationship marketing
Azevedo, Abaetê de
;
Pomeranz, Ricardo
-
2008
Persistent link: https://www.econbiz.de/10004925798
Saved in:
43
Aktuelle Probleme des Supplier Relationship Management : Befunde und Massnahmen
Fricker, Daniel
-
2008
Persistent link: https://www.econbiz.de/10004938214
Saved in:
44
Rainmaking
Harding, Ford
-
2008
-
2nd ed., completely rev. and updated
Persistent link: https://www.econbiz.de/10004899453
Saved in:
45
Microsoft dynamics CRM 4 for dummies
Scott, Joel
;
Lee, David
;
Weiss, Scott
-
2008
Persistent link: https://www.econbiz.de/10004952527
Saved in:
46
The client-consultant relationship in professional business service firms
Nikolova, Natalia
-
2007
Persistent link: https://www.econbiz.de/10004284784
Saved in:
47
Profit maximization through customer relationship marketing : measurement, prediction and implementation
Aksoy, Lerzan
(
contributor
)
- In:
Journal of relationship marketing : innovations & …
Vol. 6, nr. 3/4
(
2007
)
Persistent link: https://www.econbiz.de/10004925842
Saved in:
48
Creating customer evangelists : how loyal customers become a volunteer sales force
McConnell, Ben
;
Huba, Jackie
-
2007
-
rev. ed.
Persistent link: https://www.econbiz.de/10004879694
Saved in:
49
Company and customer relations
2007
Persistent link: https://www.econbiz.de/10004892864
Saved in:
50
Join the conversation : how to engage marketing weary consumers with the power of community, dialogue, and partnership
Jaffe, Joseph
-
2007
Persistent link: https://www.econbiz.de/10004895477
Saved in:
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