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Quality management
66
Qualitätsmanagement
66
Benchmarking
34
Dienstleistungsqualität
18
Service quality
18
Performance measurement
11
Performance-Messung
11
AHP approach
10
AHP-Verfahren
10
India
9
Indien
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9
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66
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Miguel, Paulo Augusto Cauchick
4
Andrietta, João Marcos
2
Attri, Rajesh
2
Gotzamani, Katerina
2
Joshi, Rakesh
2
Medeiros, Denise Dumke de
2
Psomas, Evangelos
2
Singh, Bikram Jit
2
Sweis, Rateb J.
2
Tsiotras, George
2
Abdel-Aziz AlSaleh, Noor
1
Abusa, Fuzi M.
1
Adebanjo, Dotun
1
Adewunmi, Yewande Adetoro
1
Ahmad, Mohammad Munir
1
Ahmed, Shamsuddin
1
Al-Ghawi, Hala Jamal
1
Al-Zu'bi, Zu'bi M. F.
1
Ali, Sadia Samar
1
Amagoh, Francis
1
Anuar, Afdiman
1
Aquino, Andre Tavares de
1
Asif, Muhammad
1
Azgaldov, Garry G.
1
Bagodi, Virupaxi
1
Bandarrigian, Sara
1
Batista, Deise Araújo de
1
Belay, Alemu Moges
1
Bhupender Singh
1
Boateng-Okrah, Ernest
1
Brombacher, Aarnout C.
1
Bullington, Kimball
1
Burli, Shivakumar
1
Calarge, Felipe Araújo
1
Cappelli, Lucio
1
Carvalho, Marly M.
1
Chai, Kah Hin
1
Chandrasekaran, Anithashree
1
Chithambaranathan, P.
1
Claudino, Calline Neves de Queiroz
1
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Benchmarking : an international journal ; BIJ
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
416
International journal of quality & reliability management
404
International journal of production research
352
Total quality management & business excellence
250
International journal of production economics
199
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
176
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
International journal of business excellence
62
International journal of process management and benchmarking : IJPMB
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
Health care management review : HCM review
54
Amfiteatru economic : an economic and business research periodical
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Europäische Hochschulschriften / 5
44
Beiträge zur Hochschulpolitik
42
IEEE transactions on engineering management : EM
42
Journal of health organization and management
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
International journal of technology management : IJTM
38
Cogent business & management
36
International journal of business excellence : IJBEX
35
Springer eBook Collection
35
International journal of services and operations management : IJSOM
34
Management science : journal of the Institute for Operations Research and the Management Sciences
34
European research studies
32
Gabler Edition Wissenschaft
32
A Productivity Press book
31
Six Sigma in der Finanzbranche
30
International journal of business information systems : IJBIS
29
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ECONIS (ZBW)
66
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1
Modelling the quality enabled factors in initiation stage of production system life cycle
Attri, Rajesh
;
Grover, Sandeep
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
1
,
pp. 163-183
Persistent link: https://www.econbiz.de/10011626123
Saved in:
2
Model for formulating competitive strategy : the supplementary health sector case
Santos, Raniere Rodrigues dos
;
Melo, Fagner José …
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
1
,
pp. 219-243
Persistent link: https://www.econbiz.de/10011626133
Saved in:
3
Proposing a two-criterion quality loss function using critical process capability indices : a case study in heart emergency services
Geramian, Arash
;
Shahin, Arash
;
Bandarrigian, Sara
; …
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
2
,
pp. 384-402
Persistent link: https://www.econbiz.de/10011626168
Saved in:
4
Performance analysis of supplier development programs
Kumar, C. V. Sunil
;
Routroy, Srikanta
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
2
,
pp. 488-510
Persistent link: https://www.econbiz.de/10011626211
Saved in:
5
The impact of quality management practices on performance : an empirical study
Patyal, Vishal Singh
;
Koilakuntla, Maddulety
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
2
,
pp. 511-535
Persistent link: https://www.econbiz.de/10011626214
Saved in:
6
Lean implementation and process approach : an exploratory study
Rymaszewska, Anna
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
5
,
pp. 1122-1137
Persistent link: https://www.econbiz.de/10011742680
Saved in:
7
Analysis of interaction among the barriers to 5S implementation using interpretive structural modeling aproach
Attri, Rajesh
;
Bhupender Singh
;
Mehra, Sunil
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
7
,
pp. 1834-1853
Persistent link: https://www.econbiz.de/10011743848
Saved in:
8
Benchmarking towards excellence in higher education
Tasopoulou, Konstantina
;
Tsiotras, George
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 617-634
Persistent link: https://www.econbiz.de/10011704928
Saved in:
9
The excellence quest : a study of business excellence award-winning organizations in UAE
Lasrado, Flevy
;
Uzbeck, Christopher
- In:
Benchmarking : an international journal ; BIJ
24
(
2017
)
3
,
pp. 716-734
Persistent link: https://www.econbiz.de/10011705001
Saved in:
10
Mapping the linkage between Organizational Culture and TQM : the case of Indian auto component industry
Sinha, Neena
;
Garg, Ajay K.
;
Dhingra, Sanjay
;
Dhall, Neelam
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
1
,
pp. 208-235
Persistent link: https://www.econbiz.de/10011528556
Saved in:
11
Benchmarking of TQM practices in INGOs : a literature review
Sweis, Rateb J.
;
Saleh, Firas Izzat Mahmoud
;
Dahiyat, …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
1
,
pp. 236-261
Persistent link: https://www.econbiz.de/10011528582
Saved in:
12
A qualitative investigation of benchmarking barriers in Nigeria
Adewunmi, Yewande Adetoro
;
Koleoso, Hikmot
;
Omirin, Modupe
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1677-1696
Persistent link: https://www.econbiz.de/10011548030
Saved in:
13
Service quality dimensions and customer satisfaction in a Brazilian university context
Eberle, Luciene
;
Milan, Gabriel Sperandio
;
Dorion, Eric
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1697-1716
Persistent link: https://www.econbiz.de/10011548039
Saved in:
14
Multicriteria model for selecting TQM consultancy and certification services
Aquino, Andre Tavares de
;
Melo, Renata Maciel de
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1736-1750
Persistent link: https://www.econbiz.de/10011548055
Saved in:
15
Prioritization of Six-Sigma project selection : a resource-based view and institutional norms perspective
Adebanjo, Dotun
;
Samaranayake, Premaratne
;
Mafakheri, …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 1983-2003
Persistent link: https://www.econbiz.de/10011548244
Saved in:
16
Benchmarking construction industry, company and project performance by participants' evaluation
Kärnä, Sami
;
Junnonen, Juha-Matti
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
7
,
pp. 2092-2108
Persistent link: https://www.econbiz.de/10011548321
Saved in:
17
A multicriteria model on calculating the Sustainable Business Excellence Index of a firm with fuzzy AHP and TOPSIS
Metaxas, Ioannis N.
;
Kuluriōtēs, Dēmētrios
; …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
6
,
pp. 1522-1557
Persistent link: https://www.econbiz.de/10011540766
Saved in:
18
Competitive service quality benchmarking in airline industry using AHP
Singh, Alok Kumar
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
4
,
pp. 768-791
Persistent link: https://www.econbiz.de/10011570594
Saved in:
19
Method for evaluation via benchmarking of the lean product development process : multiple case studies at Brazilian companies
Dal Forno, Ana Júlia
;
Forcellini, Fernando Antonio
; …
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
4
,
pp. 792-816
Persistent link: https://www.econbiz.de/10011570595
Saved in:
20
Exploring added value through the service process : a comparative multiple case study
Pekkola, Sanna
;
Ukko, Juhani
- In:
Benchmarking : an international journal ; BIJ
23
(
2016
)
5
,
pp. 1249-1263
Persistent link: https://www.econbiz.de/10011571812
Saved in:
21
Benchmarking the service quality of airlines in the United States : an exploratory analysis
Min, Ho-key
;
Min, Hyesung
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
5
,
pp. 734-751
Persistent link: https://www.econbiz.de/10011401405
Saved in:
22
Continuous improvement philosophy : literature review and directions
Jagdeep Singh
;
Harwinder Singh
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
1
,
pp. 75-119
Persistent link: https://www.econbiz.de/10010519962
Saved in:
23
Determining improvement needs in higher education benchmarking
Asif, Muhammad
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
1
,
pp. 56-74
Persistent link: https://www.econbiz.de/10010519964
Saved in:
24
An innovative framework for performance analysis of members of supply chains
Chithambaranathan, P.
;
Subramanian, Nachiappan
; …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
2
,
pp. 309-334
Persistent link: https://www.econbiz.de/10011279597
Saved in:
25
Benchmarking academics through sustainable assessment criteria : an Indian case study
Singh, Bikram Jit
;
Joshi, Rakesh
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
3
,
pp. 505-536
Persistent link: https://www.econbiz.de/10011303677
Saved in:
26
Benchmarking of TQM : the case of Hikma Pharmaceuticals company
Sweis, Rateb J.
;
Al-Ghawi, Hala Jamal
;
Abdel-Aziz …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
3
,
pp. 488-504
Persistent link: https://www.econbiz.de/10011303679
Saved in:
27
Benchmarking academics through sustainable assessment criteria : an Indian case study
Singh, Bikram Jit
;
Joshi, Rakesh
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
3
,
pp. 505-536
Persistent link: https://www.econbiz.de/10011309172
Saved in:
28
A benchmark-based method for sustainable product design
Hosseinpour, Arash
;
Peng, Qingjin
;
Gu, Peihua
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
4
,
pp. 643-664
Persistent link: https://www.econbiz.de/10011309692
Saved in:
29
Evaluation of retail service quality : a fuzzy AHP approach
Gopalam, Rema
;
Sreekumar
;
Satpathy, Biswajit
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
6
,
pp. 1058-1080
Persistent link: https://www.econbiz.de/10011406578
Saved in:
30
Optimal selection of third-party logistics service providers using quality function deployment and Taguchi loss function
Sharma, Satyendra Kumar
;
Kumar, Vinod
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
7
,
pp. 1281-1300
Persistent link: https://www.econbiz.de/10011406636
Saved in:
31
The mediating effect of human resource on successful total quality management implementation : an empirical study on SMEs in manufacturing sectors
Dubey, Rameshwar
;
Singh, Tripti
;
Ali, Sadia Samar
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
7
,
pp. 1463-1480
Persistent link: https://www.econbiz.de/10011406789
Saved in:
32
Review of business intelligence through data analysis
Xia, Belle Selene
;
Gong, Peng
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
2
,
pp. 300-311
Persistent link: https://www.econbiz.de/10010258247
Saved in:
33
Moments of angst : a cristical incident approach to designing customer-experience vlue systems
Fawcett, Amydee M.
;
Fawcett, Stanley E.
;
Cooper, M. Bixby
; …
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
3
,
pp. 450-480
Persistent link: https://www.econbiz.de/10010351402
Saved in:
34
Adoption of quality management practices : an investigation of its relationship with labor productivity for labor-intensive manufacturing companies
Belay, Alemu Moges
;
Kasie, Fentahun Moges
;
Helo, Petri
; …
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
1
,
pp. 77-100
Persistent link: https://www.econbiz.de/10010250546
Saved in:
35
Benchmarking Six Sigma implementation in services companies operating in an emerging economy
Miguel, Paulo Augusto Cauchick
;
Carvalho, Marly M.
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
1
,
pp. 62-76
Persistent link: https://www.econbiz.de/10010250547
Saved in:
36
Assessment of quality services through linguistic variables
Batista, Deise Araújo de
;
Medeiros, Denise Dumke de
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
1
,
pp. 28-45
Persistent link: https://www.econbiz.de/10010250550
Saved in:
37
An analysis for service quality enhancement in electricity utility sector of India by SEM
Satapathy, Suchismita
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
6
,
pp. 964-986
Persistent link: https://www.econbiz.de/10010417215
Saved in:
38
An i-AHP&QFD warranty model
Jenab, Kouroush
;
Pourmohammadi, Hamid
;
Sarfaraz, Matin
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
6
,
pp. 884-902
Persistent link: https://www.econbiz.de/10010417238
Saved in:
39
The challenges of lean manufacturing implementation in SMEs
Rymaszewska, Anna Dorota
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
6
,
pp. 987-1002
Persistent link: https://www.econbiz.de/10010417776
Saved in:
40
Performance measures of ISO 9001 certified an non-certified manufacturing companies
Psomas, Evangelos
;
Kafezopoulos, Dimitrios
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
5
,
pp. 756-774
Persistent link: https://www.econbiz.de/10010392852
Saved in:
41
Critical quality factors for successful TQM implementation in Libyan oil and gas sector
Ahmad, Mohammad Munir
;
Elhuni, Redha
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
5
,
pp. 713-733
Persistent link: https://www.econbiz.de/10010392855
Saved in:
42
Quality systems and competitive performance of food companies
Kafetzopoulos, Dimitrios
;
Gotzamani, Katerina
;
Psomas, …
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
4
,
pp. 463-483
Persistent link: https://www.econbiz.de/10009769581
Saved in:
43
Benchmarking QFD application for development packaging products : a comparison between a company in Italy and one in Brazil
Miguel, Paulo Augusto Cauchick
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
3
,
pp. 419-433
Persistent link: https://www.econbiz.de/10009759799
Saved in:
44
Benchmarking the quality function deployment models
Vinayak, Kalluri
;
Kodali, Rambabu
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
6
,
pp. 825-854
Persistent link: https://www.econbiz.de/10010197525
Saved in:
45
Benchmarking award winning health care organizations in the USA
Welborn, Cliff
;
Bullington, Kimball
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
6
,
pp. 765-776
Persistent link: https://www.econbiz.de/10010197623
Saved in:
46
Implementing CAF in public administration : best practices in Europe ; obstacles and challenges
Vakalopoulou, Melpomeni A.
;
Tsiotras, George
; …
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
6
,
pp. 744-764
Persistent link: https://www.econbiz.de/10010197627
Saved in:
47
TQM implementation in developing countries : a case study of the Libyan industrial sector
Abusa, Fuzi M.
;
Gibson, Peter
- In:
Benchmarking : an international journal ; BIJ
20
(
2013
)
5
,
pp. 693-711
Persistent link: https://www.econbiz.de/10009790558
Saved in:
48
TQM dimensions and their interrelationships in ISO certified engineering institutes of India
Burli, Shivakumar
;
Bagodi, Virupaxi
;
Kotturshettar, …
- In:
Benchmarking : an international journal ; BIJ
19
(
2012
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10009547479
Saved in:
49
Benchmarking the use of tools and techniques in the Six Sigma programme based on a survey conducted in a developing country
Miguel, Paulo Augusto Cauchick
;
Satolo, Eduardo
; …
- In:
Benchmarking : an international journal ; BIJ
19
(
2012
)
6
,
pp. 690-708
Persistent link: https://www.econbiz.de/10009678927
Saved in:
50
Twenty-first century benchmarking : searching for the next generation
Evans, Mai T. Pham
;
Tisak, Daniel J.
;
Williamson, Douglas F.
- In:
Benchmarking : an international journal ; BIJ
19
(
2012
)
6
,
pp. 760-780
Persistent link: https://www.econbiz.de/10009679992
Saved in:
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