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isPartOf:"Arbeit und Leben im Umbruch : Schriftenreihe zur subjektorientierten Soziologie der Arbeit und der Arbeitsgesellschaft"
~isPartOf:"Work, employment & society : a journal of the British Sociological Association"
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Arbeit und Leben im Umbruch : Schriftenreihe zur subjektorientierten Soziologie der Arbeit und der Arbeitsgesellschaft
Work, employment & society : a journal of the British Sociological Association
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
Sozialforschungsstelle Dortmund - Publikationen
13
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Arbeits- und Organisationspsychologie an der Bergischen Universität Wuppertal - Publikationen
7
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Management Science
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
RKW Rationalisierungs- und Innovationszentrum der deutschen Wirtschaft e.V. - Publikationen
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
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ECONIS (ZBW)
11
USB Cologne (EcoSocSci)
1
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1
Trusting technical change in call centres
Prichard, Jane
;
Turnbull, Joanne
;
Halford, Susan
;
Pope, …
- In:
Work, employment & society : a journal of the British …
28
(
2014
)
5
,
pp. 808-824
Persistent link: https://www.econbiz.de/10010466543
Saved in:
2
"Commodifying institutions" : vertical disintegration and institutional change in German labour relations
Holst, Hajo
- In:
Work, employment & society : a journal of the British …
28
(
2014
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10010259618
Saved in:
3
An explanation of cross-national variation in call centre job quality using institutional theory
Holman, David
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
1
,
pp. 21-38
Persistent link: https://www.econbiz.de/10009741329
Saved in:
4
A service union's innovation dilemma : limitations on creative action in German industrial relations
Holtgrewe, Ursula
;
Doellgast, Virginia
- In:
Work, employment & society : a journal of the British …
26
(
2012
)
2
,
pp. 314-330
Persistent link: https://www.econbiz.de/10009558454
Saved in:
5
Professionalism "from below" : mobilization potential in Indian call centres
Vaidyanathan, Brandon
- In:
Work, employment & society : a journal of the British …
26
(
2012
)
2
,
pp. 211-227
Persistent link: https://www.econbiz.de/10009558480
Saved in:
6
Aesthetic and emotional labour through stigma : national identity management and racial abuse in offshored Indian call centres
Nath, Vandana
- In:
Work, employment & society : a journal of the British …
25
(
2011
)
4
,
pp. 709-725
Persistent link: https://www.econbiz.de/10009423244
Saved in:
7
Indian call centre workers : vanguard of a global middle class?
Murphy, Jonathan
- In:
Work, employment & society : a journal of the British …
25
(
2011
)
3
,
pp. 417-433
Persistent link: https://www.econbiz.de/10010217915
Saved in:
8
Identity on the line : constructing professional identity in a HR call centre
Pritchard, Katrina
;
Symon, Gillian
- In:
Work, employment & society : a journal of the British …
25
(
2011
)
3
,
pp. 434-450
Persistent link: https://www.econbiz.de/10010217916
Saved in:
9
Emotional management in a mass customised call centre : examining skill and knowledgeability in interactive service work
Jenkins, Sarah
;
Delbridge, Rick
;
Roberts, Ashley
- In:
Work, employment & society : a journal of the British …
24
(
2010
)
3
,
pp. 546-564
Persistent link: https://www.econbiz.de/10009383849
Saved in:
10
"Full of sound and fury, signifying nothing" : interrogating new skill concepts in service work ; the view from two UK call centres
Lloyd, Caroline
;
Payne, Jonathan
- In:
Work, employment & society : a journal of the British …
23
(
2009
)
4
,
pp. 617-634
Persistent link: https://www.econbiz.de/10003935275
Saved in:
11
Dienstleistung als Interaktion : Beiträge aus einem Forschungsprojekt ; Altenpflege, Deutsche Bahn, Call Center
Dunkel, Wolfgang
(
ed.
);
Voß, G. Günter
(
contributor
)
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001999136
Saved in:
12
Subjektivierte Taylorisierung : Organisation und Praxis medienvermittelter Dienstleistungsarbeit
Matuschek, Ingo
;
Arnold, Katrin
;
Voß, Gerd Günter
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10004876381
Saved in:
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