//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"New technology, work and employment"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Call centre"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Call centre
15
Callcenter
15
Arbeitsbedingungen
4
India
4
Indien
4
Working conditions
4
Arbeitsmobilität
2
Arbeitsorganisation
2
Arbeitspsychologie
2
Australia
2
Australien
2
Employee performance appraisal
2
Gesundheitsversorgung
2
Gewerkschaft
2
Großbritannien
2
Health care
2
Labour mobility
2
Leadership
2
Leistungsbeurteilung
2
Nursing profession
2
Organizational psychology
2
Personalführung
2
Pflegeberufe
2
Trade union
2
USA
2
United Kingdom
2
United States
2
Work organization
2
call centres
2
Arbeitsgestaltung
1
Arbeitsgruppe
1
Arbeitszufriedenheit
1
Auslandsverlagerung
1
BPO
1
Business Process Outsourcing
1
Business process management
1
Coaching
1
Comparison
1
Customer service
1
Dienstleistungsqualität
1
more ...
less ...
Type of publication
All
Article
15
Type of publication (narrower categories)
All
Article in journal
15
Aufsatz in Zeitschrift
15
Bibliografie enthalten
1
Bibliography included
1
Case study
1
Fallstudie
1
Language
All
English
15
Author
All
Scholarios, Dora
3
Taylor, Phil
3
D'Cruz, Premilla
2
Noronha, Ernesto
2
Russell, Bob
2
Ball, Kirstie S.
1
Barnes, Alison
1
Blank, Elad
1
Burgess, John
1
Connell, Julia
1
Deery, Stephen
1
Elston, Mary Ann
1
Fältholm, Ylva
1
Gabe, Jonathan
1
Hannif, Zeenobiyah
1
Jansson, Anna
1
Lund, John R.
1
Margulis, Stephen T.
1
McDonnell, Anthony
1
Mueller, Frank
1
Nath, Vandana
1
Raz, Aviad E.
1
Rijckevorsel, Adrie͏̈nne van
1
Schalk, René
1
Smith, Chris
1
Thite, Mohan
1
Valsecchi, Raffaella
1
Walsh, Janet
1
Wigman, Bert
1
Winiecki, Don
1
Wright, Christopher
1
more ...
less ...
Published in...
All
New technology, work and employment
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
4
NBER Working Paper
4
Omega : the international journal of management science
4
more ...
less ...
Source
All
ECONIS (ZBW)
15
Showing
1
-
15
of
15
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
29
(
2014
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10011291128
Saved in:
2
Why do off-shored Indian call centre workers want to leave their jobs?
Deery, Stephen
;
Nath, Vandana
;
Walsh, Janet
- In:
New technology, work and employment
28
(
2013
)
3
,
pp. 212-226
Persistent link: https://www.econbiz.de/10010231748
Saved in:
3
Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
New technology, work and employment
28
(
2013
)
2
,
pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
Saved in:
4
Electronic monitoring and surveillance in call centres : a framework for investigation
Ball, Kirstie S.
;
Margulis, Stephen T.
- In:
New technology, work and employment
26
(
2011
)
2
,
pp. 113-126
Persistent link: https://www.econbiz.de/10009235511
Saved in:
5
Gender, choice and constraint in call centre employment
Scholarios, Dora
;
Taylor, Phil
- In:
New technology, work and employment
25
(
2010
)
2
,
pp. 101-116
Persistent link: https://www.econbiz.de/10008905084
Saved in:
6
The next available agent : work organisation in Indian call centres
Thite, Mohan
;
Russell, Bob
- In:
New technology, work and employment
25
(
2010
)
1
,
pp. 2-18
Persistent link: https://www.econbiz.de/10003958119
Saved in:
7
Indian call centres and business process outsourcing : a study in union formation
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
24
(
2009
)
1
,
pp. 19-42
Persistent link: https://www.econbiz.de/10003822610
Saved in:
8
Enabling "managed activism" : the adoption of call centres in Australian, British and US trade unions
Lund, John R.
;
Wright, Christopher
- In:
New technology, work and employment
24
(
2009
)
1
,
pp. 43-59
Persistent link: https://www.econbiz.de/10003822617
Saved in:
9
"We are nurses, we are supposed to care for people" : professional values among nurses in NHS Direct call centres
Mueller, Frank
;
Valsecchi, Raffaella
;
Smith, Chris
; …
- In:
New technology, work and employment
23
(
2008
)
1/2
,
pp. 2-16
Persistent link: https://www.econbiz.de/10003761585
Saved in:
10
Telephone advisory services : nursing between organisational and occupational professionalism
Fältholm, Ylva
;
Jansson, Anna
- In:
New technology, work and employment
23
(
2008
)
1/2
,
pp. 17-29
Persistent link: https://www.econbiz.de/10003761587
Saved in:
11
Ambiguous professionalism: managing eficiency and service quality in an Israeli call centre
Raz, Aviad E.
;
Blank, Elad
- In:
New technology, work and employment
22
(
2007
)
1
,
pp. 83-96
Persistent link: https://www.econbiz.de/10003434736
Saved in:
12
The construction of control: the physical environment and the development of resistance and accommodation within call centres
Barnes, Alison
- In:
New technology, work and employment
22
(
2007
)
3
,
pp. 246-259
Persistent link: https://www.econbiz.de/10003597068
Saved in:
13
Factors influencing absenteeism and intention to leave in a call centre
Schalk, René
;
Rijckevorsel, Adrie͏̈nne van
- In:
New technology, work and employment
22
(
2007
)
3
,
pp. 260-274
Persistent link: https://www.econbiz.de/10003597074
Saved in:
14
Making and maintaining the subject in call centre work
Winiecki, Don
;
Wigman, Bert
- In:
New technology, work and employment
22
(
2007
)
2
,
pp. 118-131
Persistent link: https://www.econbiz.de/10003494474
Saved in:
15
"You gotta lie to it": software applications and the management of technological change in a call centre
Russell, Bob
- In:
New technology, work and employment
22
(
2007
)
2
,
pp. 132-145
Persistent link: https://www.econbiz.de/10003494484
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->